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Packard Bell MH4000 Specific Problems and Corrective Actions

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Problem Solving

Confirming Loading of the Operating System

Once the system boots up, the operating system prompt

appears on the screen. The prompt varies according to

the operating system. If the operating system prompt

does not appear, refer to Problems With Application

Software found later in this chapter.

Specific Problems and Corrective Actions

This section provides possible solutions for the

following specific problems:

■ Power LED does not light

■ System cooling fans do not rotate

■ No characters appear on screen

■ Characters on the screen appear distor ted or

incorrect

■ No beep or incorrect beep pattern

■ Floppy disk drive access LED does not light

■ Hard disk drive access LED does not light

■ The SCU does not boot

■ Problems with application software.

Try the solutions in the order given. If you cannot

correct the problem, contact your service

representative for assistance.

Contents

Main Server MH4000 Users Guide Page Safety Notices Safety Notices for Users Outside of the U.S.A. and Canada Page G Care and Handling raham Bill GrahamContents Page Page Page 1-1 Organization 1-2 1-3 Notational Conventions Page Chapter 2 Features Bill Graham Page 2-1 Features Overview 2-2 Expanding the Server as Needs Grow 2-3 Features Configuration Constraints 2-4 System Feature Summary Page 2-6 Chassis Front Features and Controls A 2-7 Features 2-8 Status LED Indicator Descriptions 2-9 Features Resetting the System 2-10 Chassis Rear Features and Controls 2-11 Features Power Supply Status Lamp Descriptions 2-12 System Board Features 2-13 Features 2-14 C A B D 2-15 Features Processor Memory Page 2-17 Features Video SCSI Controllers Page 2-19 Features SCSI-2 Hard Drive Bays 2-20 SCSI Drive Hot-swap Backplane 2-21 Features Removable Media Drive Bays 2-22 Power System Number of Power Supplies in a Configuration Server Security Mechanical Locks and Monitoring 2-23 Features 2-24 Software Locks via the BIOS Setup Hot Swap Power 2-25 Features Hot Swap FAN 2-26 Table 2-6. Fan Redundant Pairs Figure 2-10. The Front Fan Features 2-27 Features Figure 2-11. The Rear Fan Features Chapter 3 Setup Page 3-1 Selecting a Site 3-2 Unpacking the System Getting Familiar with the System Server Security 3-3 Making Connections 3-4 3-5 Connecting the Power Cord 3-6 Powering On Your System Chapter 4 Configuring Your System Page 4-1 Configuring Your System Configuring Your System 4-2 System Configuration Utility (SCU) 4-3 Configuring Your System Using the SCU 4-4 4-5 Configuring Your System SCU Command Line Parameters 4-6 SCU Configuration Settings 4-7 Configuring Your System ISA Board Configuration 4-8 4-9 Configuring Your System 4-10 BIOS Setup Utility 4-11 Configuring Your System Using the BIOS Setup Utility 4-12 BIOS Setup Configuration Settings 4-13 Configuring Your System Table 4-5. BIOS Setup Configurations * This parameter will be overwritten by the SCU setting. 4-14 * This parameter will be overwritten by the SCU setting. 4-15 Configuring Your System 4-16 4-17 Configuring Your System Exiting BIOS Setup SCSISelect Utility 4-18 Using the SCSISelect Utility 4-19 Configuring Your System SCSISelect Configuration Settings 4-20 Exiting SCSISelect 4-21 Configuring Your System Configuring System Jumpers and Switches Before You Begin Configuring I/O Riser Board Function Select Switches 4-22 4-23 Configuring Your System Configuring Processor Board Jumper Page 4-25 Configuring Your System Figure 4-3. System Board Jumpers A04A 3 4-26 Table 4-8. System Board Jumper Configurations 4-27 Configuring Your System Moving System Board Jumpers 4-28 Updating the BIOS 4-29 Configuring Your System Resetting the CMOS NVRAM Clearing and Changing the Password Page Chapter 5 Upgrades and Options Page 5-1 Upgrades and Options Precautions 5-2 5-3 Upgrades and Options 5-4 Preparing Your System for Upgrade Equipment Log 5-5 Upgrades and Options Removing a Side Panel 5-6 Installing a Side Panel 5-7 Upgrades and Options Removing the Top Cover Page 5-9 Upgrades and Options Installing the Top Cover Removing a Board Support Panel 5-10 Installing a Board Support Panel 5-11 Upgrades and Options Memory Board Removing the Memory B oard 5-12 DIMMs 5-13 Upgrades and Options A B C 5-14 Installing the Memory Board 5-15 Upgrades and Options Processor Board 5-16 Removing the Processor Board 5-17 Upgrades and Options Pentium Pro Processor 5-18 5-19 Upgrades and Options 5-20 5-21 Upgrades and Options Installing the Processor Board 5-22 Modifying the System Board Page 5-24 Non-Volatile Memory 5-25 Upgrades and Options 5-26 Real-time Clock Battery + 5-27 Upgrades and Options 5-28 Option Boards + A B C 5-29 Upgrades and Options Installation Considerations 5-30 Controller/Adapter Hardware Configurations 5-31 Upgrades and Options 5-32 Installing an Option Board A B 5-33 A B Upgrades and Options 5-34 5-35 Upgrades and Options Removing an Option Board 5-36 Power Supply Module Removing a Power Supply Module Page 5-38 Installing or Swapping a Disk Drive in a Hot-swap Bay 5-39 Upgrades and Options Installing or Swapping a Hard Drive 5-40 5-41 Upgrades and Options 5-42 Removable Media Devices and Diskette Drives 5-43 Upgrades and Options 5-44 Installing a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive 5-45 Upgrades and Options Page 5-47 B Upgrades and Options C A 5-48 A B 5-49 Upgrades and Options 5-50 Removing a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive 5-51 Upgrades and Options 5-52 Swapping Out a Fan Module 5-53 Upgrades and Options Page Chapter 6 Problem Solving Page 6-1 Problem Solving Resetting the System 6-3 Problem Solving Troubleshooting Checklists Initial System Startup 6-4 6-5 Problem Solving Running New Application Software 6-6 After System Has Been Running Correctly 6-7 Problem Solving Additional Troubleshooting Procedures Error Checking Troubleshooting Guide 6-8 6-9 Problem Solving 6-10 6-11 Problem Solving Specific Problems and Corrective Actions 6-12 Power LED Does Not Light System Cooling Fans Do Not Rotate 6-13 Problem Solving No Characters Appear On Screen 6-14 Characters are Distorted or Incorrect Incorrect Or No Beep Code 6-15 Problem Solving Floppy Disk Drive Activity LED Does Not Light 6-16 Hard Disk Drive Activity LED Does Not Light 6-17 Problem Solving Problems with Application Software BIOS Users Information 6-19 Problem Solving Table 6-2. BIOS Messages nn 6-20 Table 6-2. BIOS Messages (Continued) 6-21 Problem Solving Messages and Beep Codes 6-22 Table 6-3. POST Tests 6-23 Problem Solving Table 6-3. POST Tests (continued) 6-24 Table 6-3. POST Tests (continued) 6-25 Problem Solving System and Disk Status LED Users Information 6-26 Table 6-4. System Status LED Indicators Table 6-5. Disk Drive Status LED Panel Indicators 6-27 Problem Solving Table 6-6. System Status Abnormal Conditions Page Page Page A-1 Before You Begin Static Precautions A-2 Standard SCSI Bus Configuration A-3 A-4 A B C D E RAID Configuration A-5 A-6 Installing the RAID Controller A-7 Configuring the RAID Controller Page Page Page B-1 Memory DIMM Configurations B-2 B-3 Page Page Page Page Page Page Page Equipment Log Page 1 Equipment Log Equipment Log (continued) Page Glossary A B C D E F Page M N O P R S T V