Running New Application Software
Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly. If you have problems while running new application software, check the following:
■Does the system meet the minimum hardware requirements for the software? Refer to the software documentation.
■Is the software an authorized copy? Unauthorized copies often do not work. Obtain an authorized copy of the software.
■If you are running the software from a floppy disk, is it a good copy?
■If you are running the software from a hard disk drive, is the software correctly installed? Were all necessary procedures followed and files installed?
■Are the correct device drivers installed?
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Is the software correctly configured for the system?
Are you using the software correctly?
■Try a different copy of the software to see if the problem is with the copy you are using.
■Try running the software in a different speed mode.
■If other software runs correctly on the system, contact your vendor about the failing software.
If the problems persist with the software, contact the software vendor's customer service representative.
