Ancor Customer Service
Software Support
Ancor actively supports the current software/firmware release and the prior release for 6 months following the general availability date for the current release. You are encouraged to keep your software/firmware levels current.
For supported software:
•Ancor will attempt to isolate and verify the reported problem.
•If applicable, Ancor will give you a software/firmware fix or workaround along with descriptive documentation.
Customer Responsibilities
Quality support requires a partnership between you and Ancor. As such, you are expected to:
•Provide Ancor with initial problem investigation information and severity evaluation.
•Assure proper supervision, control and management of Ancor products.
•Implement proper backup procedures.
•Train your staff about Ancor product use and operation.
•Provide adequate resources to implement the corrections suggested by Ancor.
•Attempt to reproduce reported problems and/or provide information requested by Ancor.
•Designate a properly trained person to serve as the primary Ancor contact.
Other, more comprehensive, service plans are available for a nominal charge. Please contact your reseller or your Ancor sales representative for more information.
GigWorks | ||
Installer's/User's Manual | ||
