Information codes

If the oven fails to operate, you may see an information code on the display. Check the table below and try the suggestions.

Code

Meaning

Action

 

 

 

C-d1

Door lock malfunctions

 

 

 

Turn off the oven and then

C-20

 

 

Sensor malfunctions

restart. If the problem

C-21

continues, turn off all power

 

 

C-22

 

 

for 30 seconds or more and

 

 

C-F1

Only occurs during EEPROM Read/

then reconnect. If the problem

Write

is not fixed, please contact a

 

 

 

service centre.

C-F0

If there is no communication

 

between the main PCB and sub PCB

 

 

 

 

 

 

 

 

Turn off the oven and then

 

 

restart. If the problem

 

Occurs when a communication

continues, turn off all power

C-F2

problem is maintained between the

for 30 seconds or more and

 

Touch IC <-> Main or Sub micom

then reconnect. If the problem

 

 

is not fixed, please contact a

 

 

service centre.

 

 

 

 

 

Clean the buttons and make

 

Button problem

sure there is no water on/

 

around them. Turn off the

C-d0

Occurs when a button is pressed and

oven and try again. If the

 

held for a period of time.

 

problem continues, contact a

 

 

 

 

local Samsung service centre.

 

 

 

Code

Meaning

Action

 

 

 

 

 

The divider must not be

 

 

removed during cooking in

 

 

Dual cook mode.

 

If the divider is removed during

Turn off the oven and then

 

restart. If the problem

 

cooking in Dual cook mode.

-dC-

continues, turn off all power

If the divider is inserted during

 

for 30 seconds or more and

 

cooking in Single cook mode.

 

then reconnect.

 

 

 

 

If the problem is not fixed,

 

 

please contact a service

 

 

centre.

 

 

 

 

Safety shutoff

 

 

Oven has continued operating at a

This is not system failure.

S-01

set temperature for an extended time.

Turn off the oven and remove

• Under 105 °C - 16 hours

food. Thenm try again

 

 

• From 105 °C to 240 °C - 8 hours

normally.

 

• From 245 °C to Max - 4 hours

 

 

 

 

Troubleshooting

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Samsung NV75K5571RS/OL, NV75K5571RS/EG manual Information codes