Troubleshooting | Symantec 10024709 instruction

Appendix

F

Troubleshooting

This chapter includes the following topics:

■Ghost.exe error messages

■Problems running Norton Ghost

■Writing to a recordable CD or DVD

Image 191

Symantec 10024709 manual Troubleshooting

Contents

Norton Ghost User’s Guide Trademarks Norton Ghost User’s GuideCopyright Notice Symantec License and Warranty S. Government Restricted Rights Contents Chapter Backing up, restoring, and cloning from Norton Ghost Chapter Image file options Chapter Backing up, restoring, and cloning from DOS Chapter Managing partitions using GDisk Appendix USB and DirectParallel Cables Appendix Diagnostics Contents About Norton Ghost What’s new in Norton Ghost Introducing Norton Ghost Virtual Partition How Norton Ghost works Preparing for an emergency Hardware restrictions See Restoring from an image file on Norton Ghost componentsNorton Ghost wizards See Restoring your computer from an image file on Backup Wizard Clone Wizard Run Ghost Interactively Wizard Norton Ghost executable Ghost Explorer Ghost Boot Wizard GDisk Ghost Walker Installing Norton Ghost CD and DVD writing Supported backup mediaMinimum system requirements Ghost.exe See Preparing for an emergency on Installing Norton GhostDisaster recovery requirements See Cloning with Linux on To install Norton Ghost from Norton SystemWorks If the opening screen does not appear Installing Norton GhostTo install Norton Ghost from the Norton Ghost CD To start the installation from the Norton Ghost CD To register Norton Ghost Updating Norton Ghost Uninstalling Norton GhostTo update Norton Ghost using LiveUpdate To uninstall Norton Ghost Uninstalling Norton Ghost Backing up, restoring, and cloning from Norton Ghost Starting Norton Ghost in Windows When to use Norton Ghost in Windows To start Norton Ghost in Windows Starting Norton Ghost from the tray icon To back up a hard disk or partition Creating a backup image fileTo start Norton Ghost from the tray icon See Identifying a hard disk on See Setting Norton Ghost options and defaults onSee Creating a recovery boot disk on Restoring your computer from an image file See Viewing image files on To restore a disk or partition To create a clone task Cloning a hard disk or partition Click USB peer-to-peer See Installing USB peer-to-peer drivers onTo run Ghost.exe peer-to-peer using USB Launching Ghost.exe peer-to-peer Click TCP peer-to-peer To run Ghost.exe peer-to-peer using TCP Click LPT peer-to-peer See Setting LPT peer-to-peer drivers onTo run Ghost.exe peer-to-peer using LPT To identify a disk Identifying a hard disk Identifying a hard disk Setting options and defaults Setting Norton Ghost options and defaults Assigning a drive letter to a CD/DVD drive Adding command-line switches to a taskSetting the options for a mapped network drive To add command-line switches to a task To set the options for a mapped network drive Setting display optionsClick Map network drive See Selecting a template on See Providing MS-DOS on Setting the DOS versionTo install MS-DOS To uninstall MS-DOS HIMEM.SYS WFWSYS.CFG See Checking the integrity of an image file on Setting the image integrity check defaultSetting a compression level To install the Microsoft DOS Client files To set the compression level Assigning a password to an image fileTo assign a password Adding free space to the Virtual Partition To specify additional free space in the Virtual Partition Installing Scsi driversSee Installing extra drivers on To install Scsi drivers To install external device drivers Setting external storage device driversSetting TCP/IP drivers To install TCP/IP drivers Setting LPT peer-to-peer drivers To install extra drivers Installing extra driversTo install LPT peer-to-peer drivers To select USB peer-to-peer drivers Installing USB peer-to-peer driversRunning your computer from the Virtual Partition To restart your computer in Windows Checking the integrity of an image fileRestarting your computer from the Virtual Partition To create the Virtual Partition from a folder To check the integrity of an image file See Adding command-line switches to a task onViewing the task log Starting Ghost.exe To start Ghost.exe What to do if a task fails Image file options Image files and compression See Command-line switches onAbout Norton Ghost image files Standard image files Image files and volume spanningImage files and CRC32 Performance expectations on a network Spanned image files Limitations on the image file sizeSize-limited image files Restoring from a spanned image Spanning across multiple volumes and limiting span sizes Image files and tape drives See Adding switches to your Ghost operation onSee Standard boot disks on GoBack and Ghost.exe See Creating a backup image file onGoBack and Norton Ghost Dynamic disks in Windows 2000/XP See Reinitializing the Master Boot Record on Hibernation and swap files Spart.par Swapper.dat Toshiber.dat Virtpart.dat Win386.swp Creating boot disks with the Ghost Boot Wizard How to use a Ghost boot disk Introducing the Norton Ghost Boot WizardWhat is a Ghost boot disk When to create a Ghost boot disk When to include MS-DOS on a boot disk Files included on a Ghost boot diskCreating a recovery boot disk To open the Ghost Boot Wizard Opening the Ghost Boot WizardTo test your recovery boot disk or CD/DVD See Boot disks with network support Creating boot disks and boot images See Image files and CD/DVD writers on Standard boot disks Creating boot disks and boot images Creating boot disks and boot images To create a boot disk with network support Boot disks with network support Creating boot disks and boot images To create a boot disk with CD-ROM and DVD support Boot disks with CD-ROM and DVD support To create a boot disk that supports mapping network drives Boot disks with drive mapping network supportSee Installing MS-DOS Client files on Creating boot disks and boot images Click Device Manager Expand Network Adapter Selecting a template To create a multicard template Multicard templates and the boot diskSee Adding network drivers to the Ghost Boot Wizard on To add a packet driver to the Ghost Boot Wizard Adding network drivers to the Ghost Boot WizardAdding packet drivers to the Ghost Boot Wizard To begin adding a network driver to the Ghost Boot Wizard To add an NDIS2 driver to the Ghost Boot Wizard Adding NDIS2 drivers to the Ghost Boot Wizard To modify a template Adding command-line parameters to a boot packageCustomizing the template Clone Parameters Description Providing MS-DOSClick Start Program Files Windows Explorer Check Copy System Files To uninstall MS-DOS from your computer To install MS-DOS on your computer Backing up, restoring, and cloning from DOS To use Norton Ghost An overview of using Ghost.exe Starting the Norton Ghost executable \progra~1\symantec \Norton~1\ghost.exe See Creating boot disks and boot images onNavigating without a mouse Marking your disks Action Master Slave Establishing a peer-to-peer connection with Ghost.exe To connect two computers peer-to-peer Backing up a hard disk to an image file To back up a disk to an image file Local Click Local Disk To Image Local Click Local Partition To Image See Image files and volume spanning onBacking up a partition to an image file See Verifying image integrity on See Image files and compression on Local Click Local Disk From Image To restore a disk from an image fileRestoring from an image file Restoring a hard disk from an image file Restoring from an image file Local Click Local Partition From Image To restore a partition from an image fileRestoring a partition from an image file Cloning disks and partitions To clone disk to disk Cloning disk to disk To clone from partition to partition Cloning partition to partitionLocal Click Local Partition To Partition To verify the integrity of an image file Verifying image integrityLocal Click Local Check Image File To verify the integrity of a disk Adding switches to your Ghost operation Tab Command-line options To add switches to your Ghost operation Adding switches to your Ghost operation Backing up and restoring with CD-R/RW and DVD- R/RW Image files and CD/DVD writers Type of drive Media 114 Backing up and restoring with CD-R/RW and DVD-R/RW To split an image file as it is created Splitting an image file during a backup 116 Backing up and restoring with CD-R/RW and DVD-R/RW Using Ghost Explorer to modify image file contents Understanding Ghost Explorer See To open Ghost Explorer on Viewing image filesLaunching a file Click Ghost Utilities Click Norton Ghost Explorer To launch a file Extracting a file or directory from an image fileModifying image files in Ghost Explorer See Determining Norton Ghost image file version on Setting span file sizes Listing the contents of an image file To split an existing image file Splitting an image fileCompiling a file Type Ghostexp Using Ghost Explorer from the command lineTo start Ghost Explorer from a command prompt Determining Norton Ghost image file version See Setting span file sizes on See Listing the contents of an image file on To set the correct char set Using Ghost Explorer with long file namesDouble-clickRegional Options Using Ghost Explorer from the command line Managing partitions using GDisk To run GDisk32 Introducing GDiskRunning GDisk To run GDisk Mode Switch Explanation Overview of main command-line switches Switch Explanation Online Help for command-line switchesSwitches common to all GDisk commands Creating a partition Reinitializing the Master Boot Record Showing information about disks Syntax for this command is as follows Gdisk disk /mbr /wipe Performing multiple GDisk operations using batch mode Deleting and wiping your disk FAT16 partitions in Windows NT Diskwipe switches Hiding or unhiding a partition Activating or deactivating a partition Adding an entry to Boot.ini Modifying the Windows NT/2000/XP boot menuSpecifying the boot.ini path and file name Displaying the list of current boot entries Adding an entry for starting Windows NT/2000/XP 140 Managing partitions using GDisk Remove switches Removing an entry from Boot.iniSetting the default boot option and timeout Support for Large Hard Disks Updating Security Identifiers SIDs and computer names Norton Ghost Walker limitations Norton Ghost Walker capabilities SID changing limitations Loss of access to external data objectsIdentical user names and passwords across workstations Using Ghost Walker 147 Switch Description Running Ghost Walker from the command line Examples Sure Following is an example of command line use Using Ghost Walker Command-line switches Ghost.exe -h Ghost.exe -? Using Norton Ghost with switchesCommand-line switches To list Norton Ghost command-line switches With -cns See Clone switch usage on See -CRC32 switch usage on Dl=number Specified Require forensic images Piii ID Type Based On Value To reinstall Lilo When automating Norton Ghost in a batch command file CRC32 vexcept option See Setting a destination size for the clone switch on See Image files and compression on Table A-1 Clone switch usageDefining the type of clone command Switch Action Table A-2 Setting a source for the clone switchMode Source Destination Table A-3 Switch Source Explanation Table A-4 Setting a destination for the clone switchSetting a destination size for the clone switch Switch Destination Explanation Table A-5 Examples of clone switch usageSwitch Function Table A-6 Ntfs CRC32 switch usage Table A-8 Examples of -CRC32 usageTable A-7 Parameter Explanation Files not checked with CRC \WINDOWS\TEMPOR~1\CACHE4\ Ghost.exe and the Virtual Partition Ghost.exe and the Virtual Partition Transfer methods and hardware setup See USB and DirectParallel Cables on Transfer and hardware requirementsPeer-to-peer connections CD/DVD usage Scsi tape drivesRemovable media Third-party devices Internal drives Parallel Technologies cables Other USB cables USB and DirectParallel Cables Other USB cables Parallel Technologies cables Wattcp.cfg configuration file Wattcp.cfg key words Wattcp.cfg network configuration file Keyword Description Wattcp.cfg configuration fileWattcp.cfg key words Table D-1 Wattcp.cfg key words Wattcp.cfg key words Cloning with Linux Position of disk Supported configurationsBoot configuration Norton Ghost utility support Norton Ghost utility support Troubleshooting Table F-1 Ghost.exe error messagesSee Service and support solutions on Error code Description Cannot start from drive a Problems running Norton GhostCard not found/Card not installed Creating an image on an Ntfs partition Computer fails to restart To change your computer’s settingsWindows NT blue screen Missing hibernation file Getting out of the Virtual Partition Cancelling a Ghost.exe operationInstalling and uninstalling Norton Ghost Supported CD-R/RW and DVD drives Connecting using USB peer-to-peerSee Installing from the command line on Writing to a recordable CD or DVD IDE CD-ROM drives Inaccessible CD-ROM drive CD-R/RW disc Loading Ghost.exe from the floppy disk drive Using the correct boot diskOutdated computer Bios Loading CD-R/RW drivers To write an image to CD using third-party software Outdated CD-R/RW drive BiosUsing PC-DOS or MS-DOS Using third-party software to write to the CD-R/RW disc Diagnostics View Log Hard drive detection and diagnostic informationAbort error file Ghosterr.txt Creating a full diagnostic statistics dump summary \ ping LocalHost Testing TCP/IP functionality Testing TCP/IP functionality Installing Norton Ghost from the command line Choosing an installation mode Choosing an interface type for installation Table H-1 Installing from the command lineProperty Default value Description Table H-2 Uninstalling from the command lineTo uninstall Norton Ghost from the command line Msiexec /x path to msi package \Norton Ghost.msi /q or /qb Support for old and dis versions Service and support solutionsTechnical support Worldwide service and support Customer service Service and support offices Other Latin America Subscription policyMexico Glossary Partition Index Index Index LPT USB Index Norton Ghost CD Replacement Form