Symantec 10024709 - page 201

Appendix G

Diagnostics

This chapter includes the following topics:

■Hard drive detection and diagnostic information

■Testing TCP/IP functionality

Contents

Main Norton Ghost Users Guide Copyright Notice Trademarks SYMANTEC LICENSE AND WARRANTY 1. LICENSE: YOU MAY: YOU MAY NOT: 2. CONTENT UPDATES: 6. U.S. GOVERNMENT RESTRICTED RIGHTS: 7. EXPORT REGULATION: 8. GENERAL: 9. ADDITIONAL USES AND RESTRICTIONS: Contents Chapter 1 About Norton Ghost Chapter 2 Installing Norton Ghost Chapter 3 Backing up, restoring, and cloning from Norton Ghost Chapter 4 Setting options and defaults Chapter 5 Image file options Chapter 6 Creating boot disks with the Ghost Boot Wizard Chapter 7 Backing up, restoring, and cloning from DOS Chapter 8 Backing up and restoring with CD-R/RW and DVD-R/RW Chapter 9 Using Ghost Explorer to modify image file contents Chapter 10 Managing partitions using GDisk Chapter 11 Updating Security Identifiers (SIDs) and computer names Appendix A Command-line switches Appendix B Transfer methods and hardware setup Appendix C USB and DirectParallel Cables Appendix D The Wattcp.cfg network configuration file Appendix E Cloning with Linux Appendix F Troubleshooting Page Page Chapter 1 About Norton Ghost Introducing Norton Ghost Whats new in Norton Ghost 2003 How Norton Ghost works Virtual Partition Hardware restrictions Preparing for an emergency Norton Ghost components Norton Ghost wizards Page Page Page Page Page GDisk Ghost Walker Chapter 2 Installing Norton Ghost Minimum system requirements Ghost.exe CD and DVD writing Supported backup media File systems supported for backup, restore, and cloning tasks Installing Norton Ghost Installing Norton Ghost if purchased with Norton SystemWorks Pro Installing Norton Ghost If the opening screen does not appear Registering Norton Ghost Page Updating Norton Ghost Uninstalling Norton Ghost Page Chapter 3 Backing up, restoring, and cloning from Norton Ghost When to use Norton Ghost in Windows Starting Norton Ghost in Windows Starting Norton Ghost from the tray icon Creating a backup image file Restoring your computer from an image file Page Cloning a hard disk or partition Launching Ghost.exe peer-to-peer Page Page Identifying a hard disk Page Chapter 4 Setting options and defaults Setting Norton Ghost options and defaults Adding command-line switches to a task Assigning a drive letter to a CD/DVD drive Setting the options for a mapped network drive Setting display options Setting the DOS version Installing MS-DOS Client files Page Setting the image integrity check default Setting a compression level Assigning a password to an image file Adding free space to the Virtual Partition Installing SCSI drivers Setting external storage device drivers Setting TCP/IP drivers Setting LPT peer-to-peer drivers Installing extra drivers Installing USB peer-to-peer drivers Running your computer from the Virtual Partition Restarting your computer from the Virtual Partition Checking the integrity of an image file Viewing the task log Starting Ghost.exe What to do if a task fails Chapter 5 Image file options About Norton Ghost image files Image files and compression Performance expectations on a network Image files and CRC32 Image files and volume spanning Standard image files Limitations on the image file size Size-limited image files Spanned image files Spanning across multiple volumes and limiting span sizes Restoring from a spanned image Image files and tape drives GoBack and Norton Ghost GoBack and Ghost.exe Dynamic disks in Windows 2000/XP Hibernation and swap files Page Chapter 6 Creating boot disks with the Ghost Boot Wizard Introducing the Norton Ghost Boot Wizard What is a Ghost boot disk When to create a Ghost boot disk How to use a Ghost boot disk Files included on a Ghost boot disk When to include MS-DOS on a boot disk Creating a recovery boot disk Opening the Ghost Boot Wizard Creating boot disks and boot images The processes for creating boot images and disks can include any of the following features: See Table 6-1 to decide which boot disk you should make. Standard boot disks The Ghost Boot Wizard creates a boot disk that does any one or a combination of the following: supported by Norton Ghost. See Image files and CD/DVD writers on page 112. by Norton Ghost. Page Page Setting the USB peer-to-peer drivers Boot disks with network support Page Boot disks with CD-ROM and DVD support Boot disks with drive mapping network support Page Selecting a template Multicard templates and the boot disk Adding network drivers to the Ghost Boot Wizard Adding packet drivers to the Ghost Boot Wizard Adding NDIS2 drivers to the Ghost Boot Wizard Customizing the template Adding command-line parameters to a boot package Providing MS-DOS Page Chapter 7 Backing up, restoring, and cloning from DOS An overview of using Ghost.exe Starting the Norton Ghost executable Marking your disks Navigating without a mouse Establishing a peer-to-peer connection with Ghost.exe Page Creating a backup image file Backing up a hard disk to an image file Page Backing up a partition to an image file Page Restoring from an image file Restoring a hard disk from an image file Page Restoring a partition from an image file Cloning disks and partitions Cloning disk to disk Cloning partition to partition Verifying image integrity Adding switches to your Ghost operation Page Page Page Image files and CD/DVD writers Saving an image file directly to a CD-R/RW or DVD- R/RW drive Saving an image file to an unsupported CD-R/RW or DVD-R/RW drive Splitting an image file during a backup Page Chapter 9 Using Ghost Explorer to modify image file contents Understanding Ghost Explorer Viewing image files Launching a file Extracting a file or directory from an image file Modifying image files in Ghost Explorer Adding, moving, and deleting files Listing the contents of an image file Setting span file sizes Splitting an image file Compiling a file Determining Norton Ghost image file version Using Ghost Explorer from the command line Page Using Ghost Explorer with long file names Page Chapter 10 Managing partitions using GDisk Introducing GDisk Running GDisk Overview of main command-line switches Online Help for command-line switches Switches common to all GDisk commands Creating a partition Reinitializing the Master Boot Record Showing information about disks Performing multiple GDisk operations using batch mode FAT16 partitions in Windows NT Deleting and wiping your disk Page Activating or deactivating a partition Hiding or unhiding a partition Modifying the Windows NT/2000/XP boot menu Specifying the boot.ini path and file name Displaying the list of current boot entries Adding an entry to Boot.ini Adding an entry for starting Windows NT/2000/XP Adding an entry for starting a non-Windows NT/2000/XP operating system Removing an entry from Boot.ini Setting the default boot option and timeout Support for Large Hard Disks Page Making SID changes with Ghost Walker on Windows NT-based clients Norton Ghost Walker capabilities Norton Ghost Walker limitations SID changing limitations Loss of access to external data objects Identical user names and passwords across workstations Using Ghost Walker Page Running Ghost Walker from the command line You can run Ghost Walker from the command line in DOS. The command-line syntax is as follows: Table 11-1 describes the command-line options. Page Page Page Page Appendix A Command-line switches Using Norton Ghost with switches Command-line switches Page Page Page Page Page Page Page Page Page Page Page Clone switch usage Defining the type of clone command Cloning combination options Table A-2 illustrates the possible cloning operations that you can perform. Setting a source for the clone switch The syntax for this switch is as follows: SRC={disk | file | tape |cd/dvdwriter } SRC defines the source for the operation selected by the clone mode option. Setting a destination for the clone switch Setting a destination size for the clone switch Examples of clone switch usage Table A-6 describes clone switches and their functions. Page -CRC32 switch usage The following parameters can be used with the -CRC32 switch: Examples of -CRC32 usage This table provides some examples of how you can use the -CRC32 switch. Files not checked with CRC Ghost.exe and the Virtual Partition Page Appendix B Transfer methods and hardware setup Transfer and hardware requirements Peer-to-peer connections LPT or USB connections TCP/IP connections SCSI tape drives Removable media CD/DVD usage Internal drives Third-party devices Page Parallel Technologies cables Other USB cables Page The Wattcp.cfg configuration file Wattcp.cfg key words Page Page Appendix E Cloning with Linux Supported configurations Position of disk Boot configuration Norton Ghost utility support Page Appendix F Troubleshooting Ghost.exe error messages Problems running Norton Ghost Card not found/Card not installed Creating an image on an NTFS partition Cannot start from drive A Windows NT blue screen Missing hibernation file Computer fails to restart Getting out of the Virtual Partition Cancelling a Ghost.exe operation Installing and uninstalling Norton Ghost Connecting using USB peer-to-peer Writing to a recordable CD or DVD Supported CD-R/RW and DVD drives Inaccessible CD-ROM drive IDE CD-ROM drives SCSI CD-R/RW drives CD-R/RW disc Using the correct boot disk Loading CD-R/RW drivers If the CD-R/RW does not appear in the list of destination drives Loading Ghost.exe from the floppy disk drive Outdated computer BIOS Outdated CD-R/RW drive BIOS Using PC-DOS or MS-DOS High compression Using third-party software to write to the CD-R/RW disc Page Hard drive detection and diagnostic information View Log Abort error file (Ghosterr.txt) Creating a full diagnostic statistics dump summary Testing TCP/IP functionality Pinging a local host Page Page Choosing an interface type for installation Choosing an installation mode Installing from the command line Uninstalling from the command line Support Service and support solutions Technical support Support for old and discontinued versions Customer service Worldwide service and support Service and support offices Subscription policy Glossary Page Index Symbols A B C D E F G H I J L M N O P Q R S T U Page Norton Ghost CD Replacement Form FOR CD REPLACEMENT FORM OF PAYMENT ** (CHECK ONE): MAIL YOUR CD REPLACEMENT ORDER TO: