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Symantec 10024709 manual Diagnostics

Models: 10024709

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Appendix

G

Diagnostics

This chapter includes the following topics:

■Hard drive detection and diagnostic information

■Testing TCP/IP functionality

Image 201

Symantec 10024709 manual Diagnostics

Contents

Norton Ghost User’s Guide Norton Ghost User’s Guide Copyright NoticeTrademarks Symantec License and Warranty S. Government Restricted Rights Contents Chapter Backing up, restoring, and cloning from Norton Ghost Chapter Image file options Chapter Backing up, restoring, and cloning from DOS Chapter Managing partitions using GDisk Appendix USB and DirectParallel Cables Appendix Diagnostics Contents About Norton Ghost What’s new in Norton Ghost Introducing Norton GhostVirtual Partition How Norton Ghost worksPreparing for an emergency Hardware restrictionsNorton Ghost wizards Norton Ghost componentsSee Restoring your computer from an image file on See Restoring from an image file onBackup Wizard Clone Wizard Run Ghost Interactively Wizard Norton Ghost executable Ghost Explorer Ghost Boot WizardGDisk Ghost Walker Installing Norton Ghost Minimum system requirements Supported backup mediaGhost.exe CD and DVD writingDisaster recovery requirements Installing Norton GhostSee Cloning with Linux on See Preparing for an emergency onTo install Norton Ghost from Norton SystemWorks To install Norton Ghost from the Norton Ghost CD Installing Norton GhostTo start the installation from the Norton Ghost CD If the opening screen does not appearTo register Norton Ghost To update Norton Ghost using LiveUpdate Uninstalling Norton GhostTo uninstall Norton Ghost Updating Norton GhostUninstalling Norton Ghost Backing up, restoring, and cloning from Norton Ghost Starting Norton Ghost in Windows When to use Norton Ghost in WindowsTo start Norton Ghost in Windows Starting Norton Ghost from the tray iconCreating a backup image file To start Norton Ghost from the tray iconTo back up a hard disk or partition See Creating a recovery boot disk on See Setting Norton Ghost options and defaults onRestoring your computer from an image file See Identifying a hard disk onSee Viewing image files on To restore a disk or partitionTo create a clone task Cloning a hard disk or partitionTo run Ghost.exe peer-to-peer using USB See Installing USB peer-to-peer drivers onLaunching Ghost.exe peer-to-peer Click USB peer-to-peerClick TCP peer-to-peer To run Ghost.exe peer-to-peer using TCPSee Setting LPT peer-to-peer drivers on To run Ghost.exe peer-to-peer using LPTClick LPT peer-to-peer To identify a disk Identifying a hard diskIdentifying a hard disk Setting options and defaults Setting Norton Ghost options and defaults Setting the options for a mapped network drive Adding command-line switches to a taskTo add command-line switches to a task Assigning a drive letter to a CD/DVD driveClick Map network drive Setting display optionsSee Selecting a template on To set the options for a mapped network driveTo install MS-DOS Setting the DOS versionTo uninstall MS-DOS See Providing MS-DOS onHIMEM.SYS WFWSYS.CFG Setting a compression level Setting the image integrity check defaultTo install the Microsoft DOS Client files See Checking the integrity of an image file onTo assign a password Assigning a password to an image fileAdding free space to the Virtual Partition To set the compression levelSee Installing extra drivers on Installing Scsi driversTo install Scsi drivers To specify additional free space in the Virtual PartitionSetting external storage device drivers Setting TCP/IP driversTo install external device drivers To install TCP/IP drivers Setting LPT peer-to-peer driversInstalling extra drivers To install LPT peer-to-peer driversTo install extra drivers Installing USB peer-to-peer drivers Running your computer from the Virtual PartitionTo select USB peer-to-peer drivers Restarting your computer from the Virtual Partition Checking the integrity of an image fileTo create the Virtual Partition from a folder To restart your computer in WindowsViewing the task log See Adding command-line switches to a task onStarting Ghost.exe To check the integrity of an image fileTo start Ghost.exe What to do if a task failsImage file options See Command-line switches on About Norton Ghost image filesImage files and compression Image files and CRC32 Image files and volume spanningPerformance expectations on a network Standard image filesLimitations on the image file size Size-limited image filesSpanned image files Restoring from a spanned image Spanning across multiple volumes and limiting span sizesSee Adding switches to your Ghost operation on See Standard boot disks onImage files and tape drives See Creating a backup image file on GoBack and Norton GhostGoBack and Ghost.exe Dynamic disks in Windows 2000/XP See Reinitializing the Master Boot Record onHibernation and swap files Spart.par Swapper.dat Toshiber.dat Virtpart.dat Win386.swp Creating boot disks with the Ghost Boot Wizard What is a Ghost boot disk Introducing the Norton Ghost Boot WizardWhen to create a Ghost boot disk How to use a Ghost boot diskFiles included on a Ghost boot disk Creating a recovery boot diskWhen to include MS-DOS on a boot disk Opening the Ghost Boot Wizard To test your recovery boot disk or CD/DVDTo open the Ghost Boot Wizard See Boot disks with network support Creating boot disks and boot imagesSee Image files and CD/DVD writers on Standard boot disksCreating boot disks and boot images Creating boot disks and boot images To create a boot disk with network support Boot disks with network supportCreating boot disks and boot images To create a boot disk with CD-ROM and DVD support Boot disks with CD-ROM and DVD supportBoot disks with drive mapping network support See Installing MS-DOS Client files onTo create a boot disk that supports mapping network drives Creating boot disks and boot images Click Device Manager Expand Network Adapter Selecting a templateMulticard templates and the boot disk See Adding network drivers to the Ghost Boot Wizard onTo create a multicard template Adding packet drivers to the Ghost Boot Wizard Adding network drivers to the Ghost Boot WizardTo begin adding a network driver to the Ghost Boot Wizard To add a packet driver to the Ghost Boot WizardTo add an NDIS2 driver to the Ghost Boot Wizard Adding NDIS2 drivers to the Ghost Boot WizardAdding command-line parameters to a boot package Customizing the templateTo modify a template Click Start Program Files Windows Explorer Providing MS-DOSCheck Copy System Files Clone Parameters DescriptionTo uninstall MS-DOS from your computer To install MS-DOS on your computerBacking up, restoring, and cloning from DOS To use Norton Ghost An overview of using Ghost.exeStarting the Norton Ghost executable Navigating without a mouse See Creating boot disks and boot images onMarking your disks \progra~1\symantec \Norton~1\ghost.exeAction Master Slave Establishing a peer-to-peer connection with Ghost.exeTo connect two computers peer-to-peer Backing up a hard disk to an image file To back up a disk to an image file Local Click Local Disk To ImageBacking up a partition to an image file See Image files and volume spanning onSee Verifying image integrity on Local Click Local Partition To ImageSee Image files and compression on Restoring from an image file To restore a disk from an image fileRestoring a hard disk from an image file Local Click Local Disk From ImageRestoring from an image file To restore a partition from an image file Restoring a partition from an image fileLocal Click Local Partition From Image Cloning disks and partitions To clone disk to disk Cloning disk to diskCloning partition to partition Local Click Local Partition To PartitionTo clone from partition to partition Verifying image integrity Local Click Local Check Image FileTo verify the integrity of an image file To verify the integrity of a disk Adding switches to your Ghost operationTab Command-line options To add switches to your Ghost operationAdding switches to your Ghost operation Backing up and restoring with CD-R/RW and DVD- R/RW Image files and CD/DVD writers Type of drive Media 114 Backing up and restoring with CD-R/RW and DVD-R/RW To split an image file as it is created Splitting an image file during a backup116 Backing up and restoring with CD-R/RW and DVD-R/RW Using Ghost Explorer to modify image file contents Understanding Ghost Explorer Launching a file Viewing image filesClick Ghost Utilities Click Norton Ghost Explorer See To open Ghost Explorer onModifying image files in Ghost Explorer Extracting a file or directory from an image fileSee Determining Norton Ghost image file version on To launch a fileSetting span file sizes Listing the contents of an image fileSplitting an image file Compiling a fileTo split an existing image file To start Ghost Explorer from a command prompt Using Ghost Explorer from the command lineDetermining Norton Ghost image file version Type GhostexpSee Setting span file sizes on See Listing the contents of an image file onUsing Ghost Explorer with long file names Double-clickRegional OptionsTo set the correct char set Using Ghost Explorer from the command line Managing partitions using GDisk Running GDisk Introducing GDiskTo run GDisk To run GDisk32Mode Switch Explanation Overview of main command-line switchesOnline Help for command-line switches Switches common to all GDisk commandsSwitch Explanation Creating a partition Reinitializing the Master Boot Record Showing information about disks Syntax for this command is as follows Gdisk disk /mbr /wipePerforming multiple GDisk operations using batch mode Deleting and wiping your disk FAT16 partitions in Windows NTDiskwipe switches Hiding or unhiding a partition Activating or deactivating a partitionSpecifying the boot.ini path and file name Modifying the Windows NT/2000/XP boot menuDisplaying the list of current boot entries Adding an entry to Boot.iniAdding an entry for starting Windows NT/2000/XP 140 Managing partitions using GDisk Removing an entry from Boot.ini Setting the default boot option and timeoutRemove switches Support for Large Hard Disks Updating Security Identifiers SIDs and computer names Norton Ghost Walker limitations Norton Ghost Walker capabilitiesLoss of access to external data objects Identical user names and passwords across workstationsSID changing limitations Using Ghost Walker 147 Switch Description Running Ghost Walker from the command lineExamples Sure Following is an example of command line use Using Ghost Walker Command-line switches Command-line switches Using Norton Ghost with switchesTo list Norton Ghost command-line switches Ghost.exe -h Ghost.exe -?With -cns See Clone switch usage onSee -CRC32 switch usage on Dl=number Specified Require forensic images Piii ID Type Based On ValueTo reinstall Lilo When automating Norton Ghost in a batch command file CRC32 vexcept option See Setting a destination size for the clone switch on See Image files and compression on Defining the type of clone command Clone switch usageSwitch Action Table A-1Setting a source for the clone switch Mode Source DestinationTable A-2 Table A-3 Switch Source ExplanationSetting a destination size for the clone switch Setting a destination for the clone switchSwitch Destination Explanation Table A-4Examples of clone switch usage Switch FunctionTable A-5 Table A-6 Ntfs CRC32 switch usageTable A-7 Examples of -CRC32 usageParameter Explanation Table A-8Files not checked with CRC \WINDOWS\TEMPOR~1\CACHE4\ Ghost.exe and the Virtual PartitionGhost.exe and the Virtual Partition Transfer methods and hardware setup Transfer and hardware requirements Peer-to-peer connectionsSee USB and DirectParallel Cables on Scsi tape drives Removable mediaCD/DVD usage Third-party devices Internal drivesParallel Technologies cables Other USB cables USB and DirectParallel CablesOther USB cables Parallel Technologies cablesWattcp.cfg configuration file Wattcp.cfg key words Wattcp.cfg network configuration fileWattcp.cfg key words Wattcp.cfg configuration fileTable D-1 Keyword DescriptionWattcp.cfg key words Wattcp.cfg key words Cloning with Linux Supported configurations Boot configurationPosition of disk Norton Ghost utility support Norton Ghost utility support Troubleshooting See Service and support solutions on Ghost.exe error messagesError code Description Table F-1Card not found/Card not installed Problems running Norton GhostCreating an image on an Ntfs partition Cannot start from drive aWindows NT blue screen To change your computer’s settingsMissing hibernation file Computer fails to restartCancelling a Ghost.exe operation Installing and uninstalling Norton GhostGetting out of the Virtual Partition See Installing from the command line on Connecting using USB peer-to-peerWriting to a recordable CD or DVD Supported CD-R/RW and DVD drivesIDE CD-ROM drives Inaccessible CD-ROM driveCD-R/RW disc Outdated computer Bios Using the correct boot diskLoading CD-R/RW drivers Loading Ghost.exe from the floppy disk driveUsing PC-DOS or MS-DOS Outdated CD-R/RW drive BiosUsing third-party software to write to the CD-R/RW disc To write an image to CD using third-party softwareDiagnostics Abort error file Ghosterr.txt Hard drive detection and diagnostic informationCreating a full diagnostic statistics dump summary View Log\ ping LocalHost Testing TCP/IP functionalityTesting TCP/IP functionality Installing Norton Ghost from the command line Choosing an installation mode Choosing an interface type for installationInstalling from the command line Property Default value DescriptionTable H-1 To uninstall Norton Ghost from the command line Uninstalling from the command lineMsiexec /x path to msi package \Norton Ghost.msi /q or /qb Table H-2Service and support solutions Technical supportSupport for old and dis versions Worldwide service and support Customer serviceService and support offices Subscription policy MexicoOther Latin America Glossary Partition Index Index Index LPT USB Index Norton Ghost CD Replacement Form