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Symantec 10024709 manual Ghost.exe error messages, See Service and support solutions on, Table F-1

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192Troubleshooting

Ghost.exe error messages

Ghost.exe error messages

A Norton Ghost error message consists of an error number, a description, and possibly a suggestion to remedy the problem.

A Ghosterr.txt file is generated when an abort error occurs.

See “Diagnostics” on page 201.

Further information is available on the Norton Ghost Technical Support Web site.

See “Service and support solutions” on page 209.

Table F-1includes some error messages that you may encounter.

Table F-1	Error message

Error code	Description

10098	The partition number must be included in the command-line
	switches.
	See “Command-line switches” on page 153.

10010, 10014,	Incorrect path/file syntax. Ensure that the path and file name are
11000	correct. Also make sure that you have the proper user rights to read
	or create the image file.

19913	Cannot find the BOOTP/DHCP server. Ensure that the computer is
	connected to the network and that a BOOTP or DHCP server is set
	up for this subnet.

19916	Duplicate IP address detected. An IP address has been allocated that
	is already in use.

CDR101: Not	A system error message. This error is not caused by Norton Ghost. It
ready reading	is caused by malfunctioning hardware or software configurations.
drive X, Abort,	The image file on the CD is not readable. To verify this, go into DOS
Retry, Fail	and copy the image file off of the CD-ROM using copy verification,
	copy /v.

Image 192

Symantec 10024709 manual Ghost.exe error messages, See Service and support solutions on, Table F-1, Error code Description

Contents

Norton Ghost User’s Guide Norton Ghost User’s Guide Copyright NoticeTrademarks Symantec License and Warranty S. Government Restricted Rights Contents Chapter Backing up, restoring, and cloning from Norton Ghost Chapter Image file options Chapter Backing up, restoring, and cloning from DOS Chapter Managing partitions using GDisk Appendix USB and DirectParallel Cables Appendix Diagnostics Contents About Norton Ghost Introducing Norton Ghost What’s new in Norton GhostHow Norton Ghost works Virtual PartitionHardware restrictions Preparing for an emergencyNorton Ghost components Norton Ghost wizardsSee Restoring your computer from an image file on See Restoring from an image file onBackup Wizard Clone Wizard Run Ghost Interactively Wizard Norton Ghost executable Ghost Boot Wizard Ghost ExplorerGDisk Ghost Walker Installing Norton Ghost Supported backup media Minimum system requirementsGhost.exe CD and DVD writingInstalling Norton Ghost Disaster recovery requirementsSee Cloning with Linux on See Preparing for an emergency onTo install Norton Ghost from Norton SystemWorks Installing Norton Ghost To install Norton Ghost from the Norton Ghost CDTo start the installation from the Norton Ghost CD If the opening screen does not appearTo register Norton Ghost Uninstalling Norton Ghost To update Norton Ghost using LiveUpdateTo uninstall Norton Ghost Updating Norton GhostUninstalling Norton Ghost Backing up, restoring, and cloning from Norton Ghost When to use Norton Ghost in Windows Starting Norton Ghost in WindowsStarting Norton Ghost from the tray icon To start Norton Ghost in WindowsCreating a backup image file To start Norton Ghost from the tray iconTo back up a hard disk or partition See Setting Norton Ghost options and defaults on See Creating a recovery boot disk onRestoring your computer from an image file See Identifying a hard disk onTo restore a disk or partition See Viewing image files onCloning a hard disk or partition To create a clone taskSee Installing USB peer-to-peer drivers on To run Ghost.exe peer-to-peer using USBLaunching Ghost.exe peer-to-peer Click USB peer-to-peerTo run Ghost.exe peer-to-peer using TCP Click TCP peer-to-peerSee Setting LPT peer-to-peer drivers on To run Ghost.exe peer-to-peer using LPTClick LPT peer-to-peer Identifying a hard disk To identify a diskIdentifying a hard disk Setting options and defaults Setting Norton Ghost options and defaults Adding command-line switches to a task Setting the options for a mapped network driveTo add command-line switches to a task Assigning a drive letter to a CD/DVD driveSetting display options Click Map network driveSee Selecting a template on To set the options for a mapped network driveSetting the DOS version To install MS-DOSTo uninstall MS-DOS See Providing MS-DOS onHIMEM.SYS WFWSYS.CFG Setting the image integrity check default Setting a compression levelTo install the Microsoft DOS Client files See Checking the integrity of an image file onAssigning a password to an image file To assign a passwordAdding free space to the Virtual Partition To set the compression levelInstalling Scsi drivers See Installing extra drivers onTo install Scsi drivers To specify additional free space in the Virtual PartitionSetting external storage device drivers Setting TCP/IP driversTo install external device drivers Setting LPT peer-to-peer drivers To install TCP/IP driversInstalling extra drivers To install LPT peer-to-peer driversTo install extra drivers Installing USB peer-to-peer drivers Running your computer from the Virtual PartitionTo select USB peer-to-peer drivers Checking the integrity of an image file Restarting your computer from the Virtual PartitionTo create the Virtual Partition from a folder To restart your computer in WindowsSee Adding command-line switches to a task on Viewing the task logStarting Ghost.exe To check the integrity of an image fileWhat to do if a task fails To start Ghost.exeImage file options See Command-line switches on About Norton Ghost image filesImage files and compression Image files and volume spanning Image files and CRC32Performance expectations on a network Standard image filesLimitations on the image file size Size-limited image filesSpanned image files Spanning across multiple volumes and limiting span sizes Restoring from a spanned imageSee Adding switches to your Ghost operation on See Standard boot disks onImage files and tape drives See Creating a backup image file on GoBack and Norton GhostGoBack and Ghost.exe See Reinitializing the Master Boot Record on Dynamic disks in Windows 2000/XPHibernation and swap files Spart.par Swapper.dat Toshiber.dat Virtpart.dat Win386.swp Creating boot disks with the Ghost Boot Wizard Introducing the Norton Ghost Boot Wizard What is a Ghost boot diskWhen to create a Ghost boot disk How to use a Ghost boot diskFiles included on a Ghost boot disk Creating a recovery boot diskWhen to include MS-DOS on a boot disk Opening the Ghost Boot Wizard To test your recovery boot disk or CD/DVDTo open the Ghost Boot Wizard Creating boot disks and boot images See Boot disks with network supportStandard boot disks See Image files and CD/DVD writers onCreating boot disks and boot images Creating boot disks and boot images Boot disks with network support To create a boot disk with network supportCreating boot disks and boot images Boot disks with CD-ROM and DVD support To create a boot disk with CD-ROM and DVD supportBoot disks with drive mapping network support See Installing MS-DOS Client files onTo create a boot disk that supports mapping network drives Creating boot disks and boot images Selecting a template Click Device Manager Expand Network AdapterMulticard templates and the boot disk See Adding network drivers to the Ghost Boot Wizard onTo create a multicard template Adding network drivers to the Ghost Boot Wizard Adding packet drivers to the Ghost Boot WizardTo begin adding a network driver to the Ghost Boot Wizard To add a packet driver to the Ghost Boot WizardAdding NDIS2 drivers to the Ghost Boot Wizard To add an NDIS2 driver to the Ghost Boot WizardAdding command-line parameters to a boot package Customizing the templateTo modify a template Providing MS-DOS Click Start Program Files Windows ExplorerCheck Copy System Files Clone Parameters DescriptionTo install MS-DOS on your computer To uninstall MS-DOS from your computerBacking up, restoring, and cloning from DOS An overview of using Ghost.exe To use Norton GhostStarting the Norton Ghost executable See Creating boot disks and boot images on Navigating without a mouseMarking your disks \progra~1\symantec \Norton~1\ghost.exeEstablishing a peer-to-peer connection with Ghost.exe Action Master SlaveTo connect two computers peer-to-peer Backing up a hard disk to an image file Local Click Local Disk To Image To back up a disk to an image fileSee Image files and volume spanning on Backing up a partition to an image fileSee Verifying image integrity on Local Click Local Partition To ImageSee Image files and compression on To restore a disk from an image file Restoring from an image fileRestoring a hard disk from an image file Local Click Local Disk From ImageRestoring from an image file To restore a partition from an image file Restoring a partition from an image fileLocal Click Local Partition From Image Cloning disks and partitions Cloning disk to disk To clone disk to diskCloning partition to partition Local Click Local Partition To PartitionTo clone from partition to partition Verifying image integrity Local Click Local Check Image FileTo verify the integrity of an image file Adding switches to your Ghost operation To verify the integrity of a diskTo add switches to your Ghost operation Tab Command-line optionsAdding switches to your Ghost operation Backing up and restoring with CD-R/RW and DVD- R/RW Image files and CD/DVD writers Type of drive Media 114 Backing up and restoring with CD-R/RW and DVD-R/RW Splitting an image file during a backup To split an image file as it is created116 Backing up and restoring with CD-R/RW and DVD-R/RW Using Ghost Explorer to modify image file contents Understanding Ghost Explorer Viewing image files Launching a fileClick Ghost Utilities Click Norton Ghost Explorer See To open Ghost Explorer onExtracting a file or directory from an image file Modifying image files in Ghost ExplorerSee Determining Norton Ghost image file version on To launch a fileListing the contents of an image file Setting span file sizesSplitting an image file Compiling a fileTo split an existing image file Using Ghost Explorer from the command line To start Ghost Explorer from a command promptDetermining Norton Ghost image file version Type GhostexpSee Listing the contents of an image file on See Setting span file sizes onUsing Ghost Explorer with long file names Double-clickRegional OptionsTo set the correct char set Using Ghost Explorer from the command line Managing partitions using GDisk Introducing GDisk Running GDiskTo run GDisk To run GDisk32Overview of main command-line switches Mode Switch ExplanationOnline Help for command-line switches Switches common to all GDisk commandsSwitch Explanation Creating a partition Reinitializing the Master Boot Record Syntax for this command is as follows Gdisk disk /mbr /wipe Showing information about disksPerforming multiple GDisk operations using batch mode FAT16 partitions in Windows NT Deleting and wiping your diskDiskwipe switches Activating or deactivating a partition Hiding or unhiding a partitionModifying the Windows NT/2000/XP boot menu Specifying the boot.ini path and file nameDisplaying the list of current boot entries Adding an entry to Boot.iniAdding an entry for starting Windows NT/2000/XP 140 Managing partitions using GDisk Removing an entry from Boot.ini Setting the default boot option and timeoutRemove switches Support for Large Hard Disks Updating Security Identifiers SIDs and computer names Norton Ghost Walker capabilities Norton Ghost Walker limitationsLoss of access to external data objects Identical user names and passwords across workstationsSID changing limitations Using Ghost Walker 147 Running Ghost Walker from the command line Switch DescriptionExamples Sure Following is an example of command line use Using Ghost Walker Command-line switches Using Norton Ghost with switches Command-line switchesTo list Norton Ghost command-line switches Ghost.exe -h Ghost.exe -?See Clone switch usage on With -cnsSee -CRC32 switch usage on Dl=number Specified Require forensic images Type Based On Value Piii IDTo reinstall Lilo When automating Norton Ghost in a batch command file CRC32 vexcept option See Setting a destination size for the clone switch on See Image files and compression on Clone switch usage Defining the type of clone commandSwitch Action Table A-1Setting a source for the clone switch Mode Source DestinationTable A-2 Switch Source Explanation Table A-3Setting a destination for the clone switch Setting a destination size for the clone switchSwitch Destination Explanation Table A-4Examples of clone switch usage Switch FunctionTable A-5 Table A-6 CRC32 switch usage NtfsExamples of -CRC32 usage Table A-7Parameter Explanation Table A-8Files not checked with CRC Ghost.exe and the Virtual Partition \WINDOWS\TEMPOR~1\CACHE4\Ghost.exe and the Virtual Partition Transfer methods and hardware setup Transfer and hardware requirements Peer-to-peer connectionsSee USB and DirectParallel Cables on Scsi tape drives Removable mediaCD/DVD usage Internal drives Third-party devicesUSB and DirectParallel Cables Parallel Technologies cables Other USB cablesParallel Technologies cables Other USB cablesWattcp.cfg network configuration file Wattcp.cfg configuration file Wattcp.cfg key wordsWattcp.cfg configuration file Wattcp.cfg key wordsTable D-1 Keyword DescriptionWattcp.cfg key words Wattcp.cfg key words Cloning with Linux Supported configurations Boot configurationPosition of disk Norton Ghost utility support Norton Ghost utility support Troubleshooting Ghost.exe error messages See Service and support solutions onError code Description Table F-1Problems running Norton Ghost Card not found/Card not installedCreating an image on an Ntfs partition Cannot start from drive aTo change your computer’s settings Windows NT blue screenMissing hibernation file Computer fails to restartCancelling a Ghost.exe operation Installing and uninstalling Norton GhostGetting out of the Virtual Partition Connecting using USB peer-to-peer See Installing from the command line onWriting to a recordable CD or DVD Supported CD-R/RW and DVD drivesInaccessible CD-ROM drive IDE CD-ROM drivesCD-R/RW disc Using the correct boot disk Outdated computer BiosLoading CD-R/RW drivers Loading Ghost.exe from the floppy disk driveOutdated CD-R/RW drive Bios Using PC-DOS or MS-DOSUsing third-party software to write to the CD-R/RW disc To write an image to CD using third-party softwareDiagnostics Hard drive detection and diagnostic information Abort error file Ghosterr.txtCreating a full diagnostic statistics dump summary View LogTesting TCP/IP functionality \ ping LocalHostTesting TCP/IP functionality Installing Norton Ghost from the command line Choosing an interface type for installation Choosing an installation modeInstalling from the command line Property Default value DescriptionTable H-1 Uninstalling from the command line To uninstall Norton Ghost from the command lineMsiexec /x path to msi package \Norton Ghost.msi /q or /qb Table H-2Service and support solutions Technical supportSupport for old and dis versions Customer service Worldwide service and supportService and support offices Subscription policy MexicoOther Latin America Glossary Partition Index Index Index LPT USB Index CD Replacement Form Norton Ghost