Service and support solutions | Symantec 10024709 guide

Support

Service and support solutions

Service and support information is available from the Help system of your

Symantec product. Click the Service and Support topic in the Help index.

Technical support

Symantec offers two technical support options:

■Online Service and Support

Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. This gives you access to current hot topics, knowledge bases, file download pages, multimedia tutorials, contact options, and more.

■PriorityCare telephone support

PriorityCare fee-based telephone support services are available to all registered customers. You can access the PriorityCare number for your product through the Service & Support Web site. You’ll be led through the online options first, and then to the telephone contact options available for your product and version.

Support for old and discontinued versions

When a new version of this software is released, registered users will receive upgrade information in the mail. Telephone support will be provided for the old version for up to twelve months after the release of the new version. Technical information may still be available through the Service & Support Web site (http:/ /service.symantec.com).

Image 209

Symantec 10024709 manual Service and support solutions, Technical support, Support for old and dis versions

Contents

Norton Ghost User’s Guide Trademarks Norton Ghost User’s GuideCopyright Notice Symantec License and Warranty S. Government Restricted Rights Contents Chapter Backing up, restoring, and cloning from Norton Ghost Chapter Image file options Chapter Backing up, restoring, and cloning from DOS Chapter Managing partitions using GDisk Appendix USB and DirectParallel Cables Appendix Diagnostics Contents About Norton Ghost What’s new in Norton Ghost Introducing Norton Ghost Virtual Partition How Norton Ghost works Preparing for an emergency Hardware restrictions Norton Ghost wizards Norton Ghost componentsSee Restoring your computer from an image file on See Restoring from an image file on Backup Wizard Clone Wizard Run Ghost Interactively Wizard Norton Ghost executable Ghost Explorer Ghost Boot Wizard GDisk Ghost Walker Installing Norton Ghost Minimum system requirements Supported backup mediaGhost.exe CD and DVD writing Disaster recovery requirements Installing Norton GhostSee Cloning with Linux on See Preparing for an emergency on To install Norton Ghost from Norton SystemWorks To install Norton Ghost from the Norton Ghost CD Installing Norton GhostTo start the installation from the Norton Ghost CD If the opening screen does not appear To register Norton Ghost To update Norton Ghost using LiveUpdate Uninstalling Norton GhostTo uninstall Norton Ghost Updating Norton Ghost Uninstalling Norton Ghost Backing up, restoring, and cloning from Norton Ghost Starting Norton Ghost in Windows When to use Norton Ghost in Windows To start Norton Ghost in Windows Starting Norton Ghost from the tray icon To back up a hard disk or partition Creating a backup image fileTo start Norton Ghost from the tray icon See Creating a recovery boot disk on See Setting Norton Ghost options and defaults onRestoring your computer from an image file See Identifying a hard disk on See Viewing image files on To restore a disk or partition To create a clone task Cloning a hard disk or partition To run Ghost.exe peer-to-peer using USB See Installing USB peer-to-peer drivers onLaunching Ghost.exe peer-to-peer Click USB peer-to-peer Click TCP peer-to-peer To run Ghost.exe peer-to-peer using TCP Click LPT peer-to-peer See Setting LPT peer-to-peer drivers onTo run Ghost.exe peer-to-peer using LPT To identify a disk Identifying a hard disk Identifying a hard disk Setting options and defaults Setting Norton Ghost options and defaults Setting the options for a mapped network drive Adding command-line switches to a taskTo add command-line switches to a task Assigning a drive letter to a CD/DVD drive Click Map network drive Setting display optionsSee Selecting a template on To set the options for a mapped network drive To install MS-DOS Setting the DOS versionTo uninstall MS-DOS See Providing MS-DOS on HIMEM.SYS WFWSYS.CFG Setting a compression level Setting the image integrity check defaultTo install the Microsoft DOS Client files See Checking the integrity of an image file on To assign a password Assigning a password to an image fileAdding free space to the Virtual Partition To set the compression level See Installing extra drivers on Installing Scsi driversTo install Scsi drivers To specify additional free space in the Virtual Partition To install external device drivers Setting external storage device driversSetting TCP/IP drivers To install TCP/IP drivers Setting LPT peer-to-peer drivers To install extra drivers Installing extra driversTo install LPT peer-to-peer drivers To select USB peer-to-peer drivers Installing USB peer-to-peer driversRunning your computer from the Virtual Partition Restarting your computer from the Virtual Partition Checking the integrity of an image fileTo create the Virtual Partition from a folder To restart your computer in Windows Viewing the task log See Adding command-line switches to a task onStarting Ghost.exe To check the integrity of an image file To start Ghost.exe What to do if a task fails Image file options Image files and compression See Command-line switches onAbout Norton Ghost image files Image files and CRC32 Image files and volume spanningPerformance expectations on a network Standard image files Spanned image files Limitations on the image file sizeSize-limited image files Restoring from a spanned image Spanning across multiple volumes and limiting span sizes Image files and tape drives See Adding switches to your Ghost operation onSee Standard boot disks on GoBack and Ghost.exe See Creating a backup image file onGoBack and Norton Ghost Dynamic disks in Windows 2000/XP See Reinitializing the Master Boot Record on Hibernation and swap files Spart.par Swapper.dat Toshiber.dat Virtpart.dat Win386.swp Creating boot disks with the Ghost Boot Wizard What is a Ghost boot disk Introducing the Norton Ghost Boot WizardWhen to create a Ghost boot disk How to use a Ghost boot disk When to include MS-DOS on a boot disk Files included on a Ghost boot diskCreating a recovery boot disk To open the Ghost Boot Wizard Opening the Ghost Boot WizardTo test your recovery boot disk or CD/DVD See Boot disks with network support Creating boot disks and boot images See Image files and CD/DVD writers on Standard boot disks Creating boot disks and boot images Creating boot disks and boot images To create a boot disk with network support Boot disks with network support Creating boot disks and boot images To create a boot disk with CD-ROM and DVD support Boot disks with CD-ROM and DVD support To create a boot disk that supports mapping network drives Boot disks with drive mapping network supportSee Installing MS-DOS Client files on Creating boot disks and boot images Click Device Manager Expand Network Adapter Selecting a template To create a multicard template Multicard templates and the boot diskSee Adding network drivers to the Ghost Boot Wizard on Adding packet drivers to the Ghost Boot Wizard Adding network drivers to the Ghost Boot WizardTo begin adding a network driver to the Ghost Boot Wizard To add a packet driver to the Ghost Boot Wizard To add an NDIS2 driver to the Ghost Boot Wizard Adding NDIS2 drivers to the Ghost Boot Wizard To modify a template Adding command-line parameters to a boot packageCustomizing the template Click Start Program Files Windows Explorer Providing MS-DOSCheck Copy System Files Clone Parameters Description To uninstall MS-DOS from your computer To install MS-DOS on your computer Backing up, restoring, and cloning from DOS To use Norton Ghost An overview of using Ghost.exe Starting the Norton Ghost executable Navigating without a mouse See Creating boot disks and boot images onMarking your disks \progra~1\symantec \Norton~1\ghost.exe Action Master Slave Establishing a peer-to-peer connection with Ghost.exe To connect two computers peer-to-peer Backing up a hard disk to an image file To back up a disk to an image file Local Click Local Disk To Image Backing up a partition to an image file See Image files and volume spanning onSee Verifying image integrity on Local Click Local Partition To Image See Image files and compression on Restoring from an image file To restore a disk from an image fileRestoring a hard disk from an image file Local Click Local Disk From Image Restoring from an image file Local Click Local Partition From Image To restore a partition from an image fileRestoring a partition from an image file Cloning disks and partitions To clone disk to disk Cloning disk to disk To clone from partition to partition Cloning partition to partitionLocal Click Local Partition To Partition To verify the integrity of an image file Verifying image integrityLocal Click Local Check Image File To verify the integrity of a disk Adding switches to your Ghost operation Tab Command-line options To add switches to your Ghost operation Adding switches to your Ghost operation Backing up and restoring with CD-R/RW and DVD- R/RW Image files and CD/DVD writers Type of drive Media 114 Backing up and restoring with CD-R/RW and DVD-R/RW To split an image file as it is created Splitting an image file during a backup 116 Backing up and restoring with CD-R/RW and DVD-R/RW Using Ghost Explorer to modify image file contents Understanding Ghost Explorer Launching a file Viewing image filesClick Ghost Utilities Click Norton Ghost Explorer See To open Ghost Explorer on Modifying image files in Ghost Explorer Extracting a file or directory from an image fileSee Determining Norton Ghost image file version on To launch a file Setting span file sizes Listing the contents of an image file To split an existing image file Splitting an image fileCompiling a file To start Ghost Explorer from a command prompt Using Ghost Explorer from the command lineDetermining Norton Ghost image file version Type Ghostexp See Setting span file sizes on See Listing the contents of an image file on To set the correct char set Using Ghost Explorer with long file namesDouble-clickRegional Options Using Ghost Explorer from the command line Managing partitions using GDisk Running GDisk Introducing GDiskTo run GDisk To run GDisk32 Mode Switch Explanation Overview of main command-line switches Switch Explanation Online Help for command-line switchesSwitches common to all GDisk commands Creating a partition Reinitializing the Master Boot Record Showing information about disks Syntax for this command is as follows Gdisk disk /mbr /wipe Performing multiple GDisk operations using batch mode Deleting and wiping your disk FAT16 partitions in Windows NT Diskwipe switches Hiding or unhiding a partition Activating or deactivating a partition Specifying the boot.ini path and file name Modifying the Windows NT/2000/XP boot menuDisplaying the list of current boot entries Adding an entry to Boot.ini Adding an entry for starting Windows NT/2000/XP 140 Managing partitions using GDisk Remove switches Removing an entry from Boot.iniSetting the default boot option and timeout Support for Large Hard Disks Updating Security Identifiers SIDs and computer names Norton Ghost Walker limitations Norton Ghost Walker capabilities SID changing limitations Loss of access to external data objectsIdentical user names and passwords across workstations Using Ghost Walker 147 Switch Description Running Ghost Walker from the command line Examples Sure Following is an example of command line use Using Ghost Walker Command-line switches Command-line switches Using Norton Ghost with switchesTo list Norton Ghost command-line switches Ghost.exe -h Ghost.exe -? With -cns See Clone switch usage on See -CRC32 switch usage on Dl=number Specified Require forensic images Piii ID Type Based On Value To reinstall Lilo When automating Norton Ghost in a batch command file CRC32 vexcept option See Setting a destination size for the clone switch on See Image files and compression on Defining the type of clone command Clone switch usageSwitch Action Table A-1 Table A-2 Setting a source for the clone switchMode Source Destination Table A-3 Switch Source Explanation Setting a destination size for the clone switch Setting a destination for the clone switchSwitch Destination Explanation Table A-4 Table A-5 Examples of clone switch usageSwitch Function Table A-6 Ntfs CRC32 switch usage Table A-7 Examples of -CRC32 usageParameter Explanation Table A-8 Files not checked with CRC \WINDOWS\TEMPOR~1\CACHE4\ Ghost.exe and the Virtual Partition Ghost.exe and the Virtual Partition Transfer methods and hardware setup See USB and DirectParallel Cables on Transfer and hardware requirementsPeer-to-peer connections CD/DVD usage Scsi tape drivesRemovable media Third-party devices Internal drives Parallel Technologies cables Other USB cables USB and DirectParallel Cables Other USB cables Parallel Technologies cables Wattcp.cfg configuration file Wattcp.cfg key words Wattcp.cfg network configuration file Wattcp.cfg key words Wattcp.cfg configuration fileTable D-1 Keyword Description Wattcp.cfg key words Wattcp.cfg key words Cloning with Linux Position of disk Supported configurationsBoot configuration Norton Ghost utility support Norton Ghost utility support Troubleshooting See Service and support solutions on Ghost.exe error messagesError code Description Table F-1 Card not found/Card not installed Problems running Norton GhostCreating an image on an Ntfs partition Cannot start from drive a Windows NT blue screen To change your computer’s settingsMissing hibernation file Computer fails to restart Getting out of the Virtual Partition Cancelling a Ghost.exe operationInstalling and uninstalling Norton Ghost See Installing from the command line on Connecting using USB peer-to-peerWriting to a recordable CD or DVD Supported CD-R/RW and DVD drives IDE CD-ROM drives Inaccessible CD-ROM drive CD-R/RW disc Outdated computer Bios Using the correct boot diskLoading CD-R/RW drivers Loading Ghost.exe from the floppy disk drive Using PC-DOS or MS-DOS Outdated CD-R/RW drive BiosUsing third-party software to write to the CD-R/RW disc To write an image to CD using third-party software Diagnostics Abort error file Ghosterr.txt Hard drive detection and diagnostic informationCreating a full diagnostic statistics dump summary View Log \ ping LocalHost Testing TCP/IP functionality Testing TCP/IP functionality Installing Norton Ghost from the command line Choosing an installation mode Choosing an interface type for installation Table H-1 Installing from the command lineProperty Default value Description To uninstall Norton Ghost from the command line Uninstalling from the command lineMsiexec /x path to msi package \Norton Ghost.msi /q or /qb Table H-2 Support for old and dis versions Service and support solutionsTechnical support Worldwide service and support Customer service Service and support offices Other Latin America Subscription policyMexico Glossary Partition Index Index Index LPT USB Index Norton Ghost CD Replacement Form