Symantec 10024709 manual CD-R/RW disc

198

Troubleshooting

Writing to a recordable CD or DVD

If the word Unavailable appears under the ASPI heading, then check the ASPI files loaded from Config.sys. The following files must be loaded:

■aspi2dos.sys

■aspi4dos.sys

■aspi8dos.sys

■aspi8u2.sys

These drivers can be included in a task from the Advanced Settings dialog box in the Windows wizards.

All SCSI controllers require an ASPI driver. The listed ASPI files are sufficient for most SCSI controllers. The controller might require a driver that is usually supplied with the controller. Copy the driver to the bootable floppy disk and edit Config.sys to load the driver. The contoller’s documentation should include the correct syntax for loading the driver from DOS. If you do not have the driver, then contact the controller’s manufacturer.

If the correct ASPI drivers are loaded, then update the computer BIOS and the controller BIOS with the latest versions.

For example, older versions of the BIOS for the Adaptec 2940 controller card are not compatible with Norton Ghost.

CD-R/RW disc

The CD disc to which you are writing may have a problem. Check the following:

■Use an unformatted CD-RW disc.

To write an image to a CD-RW disc that you have already used, use the CD- RW utility to wipe all information off the disc, including the file system.

■Try a second disc.

If you have tried one disc only, then you have not eliminated the possibility of a damaged disc. Try again, using an unused new disc.

■Try a different brand of disc.

Some CD-R/RW drives do not work with low quality discs or specific manufacture of discs. Use a different brand.

■Use a standard 650 MB CD-R/RW disc.

Norton Ghost or the CD-R/RW drive may have problems with high speed discs or with discs that record more information.