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Troubleshooting

Problems running Norton Ghost

Be careful when you make changes using your computer’s Setup program. If you have never used it before, you may want to refer to your computer manufacturer’s documentation.

To change your computer’s settings

1Restart your computer.

2A message appears telling you the key or keys to press to run Setup.

3Press the key or keys to launch the Setup program.

4Set the Boot Sequence to boot drive A first and drive C second.

Setup programs vary from one manufacturer to the next. If you cannot find the Boot Sequence option, use the Setup program’s Help system, refer to the documentation that came with your computer, or contact your computer manufacturer.

5Save the changes, then exit the Setup program.

Windows NT blue screen

If you are restoring, backing up, or cloning a computer onto another Windows NT computer with incompatible hardware, you may get a blue screen. To solve this problem, you must restore the computer with a previous backup image file.

Missing hibernation file

If the hibernation file is missing, the following message may appear:

Cannot hibernate because there is no hibernation file or the hibernation file has an error.

Recreate the hibernation files according to the instructions for your Windows operating system.

Computer fails to restart

If your computer fails to restart during a Norton Ghost Virtual Partition operation, try running the Ghreboot utility included on the Norton Ghost installation CD.

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Symantec 10024709 manual Windows NT blue screen, Missing hibernation file, Computer fails to restart