Xerox 4500 ps eth instruction manual Printer errors in front panel, Problem reporting

Problem Determination

Xerox 4500 PS ETH, Inst. & Operator's Guide

19.4 Printer errors in front panel

The PCL printer may also display error messages. Try to correct the problem by turning power off for a few seconds and then back on again. If the error message is still displayed, use the following:

Printer may indicate a physical printer intervention message

∙Check for pending printer intervention messages, such as paper jam, out of paper, out of toner, and so on.

Printer indicates an error code

∙Error codes are printer specific, refer to the printer specific documentation.

19.5Problem reporting

If you have a problem which you are unable to solve, contact your point of purchase for help. Have the following in formation available:

-Microcode version number (see the test page for the number)

-Printer type and model

-Product serial number (affixed to the base of the unit)

-Switch settings (i.e. cabling and selected printer type)

-Test page

-A short description of the error symptoms

-All error.log files (PSF/2 or PSF/AIX)

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