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Xerox 4500 ps eth instruction manual Appendix C.4 Problem Determination

Models: 4500 ps eth

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Appendix Section

Xerox 4500 PS ETH, Inst. & Operator's Guide

Appendix C.4 Problem Determination

∙What action do I take if a communication error occurs duringthe upgrade process?

If the microcode download fails while you are using the TCP/IP boot server, power the PrintServer off and back on again.

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Xerox 4500 ps eth Appendix C.4 Problem Determination, Appendix Section Xerox 4500 PS ETH, Inst. & Operators Guide

Contents

Revision User’s GuideDoc. no. D60328 EMC directiveRelated Manuals PrefacePrerequisite Manuals July3. Configuration Table of Contents2. Installation of Xerox 4500 PS ETH Preface4. Novell Setup for IPX/SPX 5. NetBEUI/NetBIOS Printing Using Windows ‘95, NT or OS/26. OS/2 Printing Using TCP/IP LPR/LPD 9. AS/400 Printing Using Host Print Transform and TCP/IP 7. UNIX Printing Using TCP/IP LPR/LPD8. Windows NT Printing Using TCP/IP LPR/LPD 10. PSF/400 AFP Printing Using TCP/IP19. Problem Determination APPENDICESItems Supplied with Xerox 4500 PS ETH ∙ Configuration and printer driver diskettes∙ idaSetup kit if IPDS top ∙ Xerox 4500 PS ETH interfaceDirect host print via TCP/IP 1. Introduction to Xerox 4500 PS ETHDirect host print LAN printRedirected host print 1.1 Supported protocols1.1.1 IPX/SPX protocol Application LayerIP Layer 1.1.3 NetBEUI/NetBios protocol1.1.2 TCP/IP protocols Internet LayerEmulation 1.1.4 PU/LU protocol1.1.5 ida 802.2 protocol idaMON1.1.6 Illustration 1.2 The Xerox 4500 PS ETH featuresFor details, see the chapter 3 “Configuration“ Xerox 4500 PS ETHICDS Xerox 4500 PS ETH IPCXerox 4500 PS ETH 3270 1.3.1 All environments 1.3 System requirements1.4 Printers Supported 1.3.2 Direct AFP print - mainframe / midrange2.1.1 EU - US language settings 2. Installation of Xerox 4500 PS ETH2.1 Pre-Installation task Remaining switches are to be operated by support staff onlyIPC - SETTINGS PRINTOUT 2.1.2 National language selection - CPGIDExample IPDS Setup10 BASE-2 2.2 Rear panel10 BASE-T TESTLED indicators SES SIONBefore you start the installation you must power OFF 2.3 Installation procedure2.3.1 Installing into Xerox 4505 / 4510 printer VOIDInstallation Xerox 4500 PS ETH, Inst. & Operators Guide 7. Now fasten the two screws you loosely inserted in step8. Fasten the two remaining screws 2.3.2 Installing into Xerox 4517 printer Centronics Interface2.3.3 Installing into Xerox 4520 printer For optional useWhen IP address has been defined 2.4 Share timeout2.5 Network installation ∙ Native Share Strings2.6 Installing upgrade modules FIRMWARE DOWNLOADSee the next section on Psinst32 for details 3. Configuration 3.1 Introduction to configurationAbout the IP Address 3.1.2 In General on Configuration3.1.1.2 BOOTP Server 3.1.1.1 Psinst32Minimum configuration file 3.2 Minimum configuration3.2.1 Mandatory settings PSInst32For EPS mode printserver fileserver For ENP printer number fileserver Enable NetWare parameterSet mode Enable PULUNetBEUI / NetBios Windows ‘95 DLC Installation Procedure 3.3 Configuration using PSinst323.3.1 Program Installation Procedure 3.3.2 Program ExecutionWindows NT 4.0 DLC Installation Procedure NOTE - Windows 95 only Executing PSinst323.3.3 Help “Monitor” Property Form 3.3.4 Main menu - Where do I start with PSinst32?Hardware PS Property Form Main Window3.3.5.1 Configure TCP/IP 3.3.5 Program setup - Configuring Your Preferred ProtocolHere’s how you configure the various protocols you proceed to the selection of your preferred protocol environmentConfiguration Xerox 4500 PS ETH, Inst. & Operators Guide 3.3.5.2 Configure SNMP3.3.5.3 Configure SPX/IPX NetWare - ENP Protocol settingsThe ENP Embedded N-Printer submenu The EPS Embedded PrintServer submenuConfiguration Xerox 4500 PS ETH, Inst. & Operators Guide 3.3.5.4 Configure PU/LU SNA 3.3.6 Further Options - The File Menu “Select Adaptor..” “Discover..”“Refresh” “Download..”“Select Download Port..” 3.3.7 End of Configuration - Downloading Settings to the PrintServer “Select DLC download port”Boot PrintServer after download 3.3.8 Firmware download Example of downloading firmware for PrintServer drivers3.3.9 Broadcasting Status MAC addressName The Monitor menu screen consists of the following information fields3.4.1 Requirements 3.4 Configuration using Web Browser3.4.2 Access to ida HTML configuration 3.4.2.1 IP address3.4.2.2 Password 3.4.4 Configuration chart 3.4.3 OverviewConfiguration Xerox 4500 PS ETH, Inst. & Operators Guide 3.4.6 Configure PrintServer 3.4.5 Main MenuConfiguration Xerox 4500 PS ETH, Inst. & Operators Guide 3.4.7 PrintServer Status Menu EXAMPLE 3.5 Configuration using TelnetFor IP address details contact your system administrator TelnetNavigation keys Selecting menu fieldsConfigure PrintServer - Submenu 3.5.2 Configuring PrintServerConfigure PrintServer ConfigurationMenuE Configure PU/LU F ConfigureNetBios A Configure PrintServer ParametersB Configure TCP/IP C Configure IPX/SPX D Configure ida F Configure SNMP X Return to previous menu EnterSelectionConfigureTCP/IP TCP/IP ConfigurationRemember to set “TCP/IP enabled” to YES Default Gateway AddressEPS Password IPX/SPX ConfigurationRemember to set “IPX/SPX enabled” toYES ida 802.2 ConfigurationConfigurePU/LU PU/LU ConfigurationRemember to set “PU/LU enabled” to YES NetBios ConfigurationSNMP Trap Destinations Authentication Traps SNMP ConfigurationPrintServer ConfigureSNMPagent0xx.xxx SNMP Manager Access AuthorizationX Save and Return Enter Selection Configuration Xerox 4500 PS ETH, Inst. & Operators GuideConfigure SNMPAccess Parameters PrintServerConfigure sessions 3.5.4 Configure Sessions3.5.5 Change Password Enabled3.5.8 Restore Factory Default 3.5.6 Save Configuration3.5.7 Restore Configuration Save current Settings to Flash?3.5.10 Trace destination 3.5.9 Reboot PrintServerBy default all sessions have trace enabled PrintServer Tracedestinationparameters3.5.11 Status PrintServer D Status PU/LU E Status NetBios F Status Printer G Status SNMP AgentL List Last Error Log X Return to previous menu Enter Selection A Status LAN interface B Status TCP/IP C Status IPX/SPX??##N1,0# 3.6 Configuration using Setup FileSetup File Identifier ??spaceShort configuration for a PrintServer 3.6.1 Sample minimum configuration fileConfiguration Xerox 4500 PS ETH, Inst. & Operators Guide continuedConfiguration Xerox 4500 PS ETH, Inst. & Operators Guide NETBIOSENP ID 3.6.2 Advanced configuration Enabling IDAPS Defining PULUDefine SNA Define TCP/IP Printing LPDDefine PPD Printing IPDS Printing ICDSConfiguration Xerox 4500 PS ETH, Inst. & Operators Guide BEGINCONFIGURATION ICDS LANGUAGE AUTOCONFIG NOGRAPHICS QUERYPAGESHOLDTIMEOUT IRQTIMEOUT DLDTIMEOUT AFPTRAYDEF TRAYSEL MANUAL ENVELOPE ENDSET ENDDefine NetWare Define ENP sessionDefine NetBEUI/NetBios Define idaDefine ida TRAYDEF X DESCRIPTION PAPERSEL Define Printer sessionConfiguration Xerox 4500 PS ETH, Inst. & Operators Guide LANGUAGEDEFPCL5 OFFSETREG GMACROS RASTEROP PATTERNS CTABLESBOOTPTAB Device Entry 3.7 Setting Up via BOOTP serverIP Address Subnet Mask Gateway Address Bootfile NOTE Do not confuse BOOTPTAB file with bootfile bfNotations used in BOOTPTAB file Bootfile EntrySetting up BOOTPTAB Device Entry Microcode FileTypical BOOTPTAB file entry 3.7.1 BOOTP process 3.7.2 Setting up the TFTP Daemon TFTP in AIX EnvironmentTFTP in OS/2 Environment 3.7.3 Starting the BOOTP Server E.g.bootpd -b -d -d -d -d -d3.8 Testing PrintServer Testing, measuring and managing networks 3.9 About the PING functionTracking and isolating hardware and software problems Configuration Xerox 4500 PS ETH, Inst. & Operators Guide4. Novell Setup for IPX/SPX Enable NetWare Enable IPX/SPX Set Frametype 4.2 Using the embedded PSERVER4.2.1 Embedded PSERVER setup 4.1 Before you begin4.3 Using the embedded NPRINTER 4.3.1 Embedded NPRINTER setupPrinting command example Configuring the ENP via configuration file, see chapter4.4 NetWare setup - Bindery mode Proceed to the configuration of the various settings Now make other NPRINTER configuration if so required18. Select “Queues Serviced by Printer” and press ENTER For configuration details, see chapter4.5 NetWare setup - DS mode PrintServer and NW4.1x Configuration Start the Nwadmn95/NTbe aware that NDS is case sensitive Information for ENP Set-up Information for EPS Set-up“Name” = “EPS PrintServer” in PSinst32 TEST.cse.international.i-data “ENP PrintServer” in PSinst32 TESTInformation for ENP Set-up “Number”“ENP Printer” in PSinst32 “EPS File Server” in Psinst32 Information for idaPrintServer Set-up“File server name” = “NCP Preferred Server” in Psinst32 CSE “ENP File Server” in Psinst32Start the i-data PrintServer Configuration Tool “PSinst32” 4.3.1 Trouble Shooting Correct TESTNovell Server 4.6 IllustrationNovell Setup for IPX/SPX Xerox 4500 PS ETH, Inst. & Operators Guide Client5. NetBEUI/NetBIOS Printing Using Windows ‘95, NT or OS/2 5.1 Windows ‘95 and NT Setup5.2 OS/2 Setup Example of setup for OS/2net use lptx \\idaxxxxxx\PxPrinterx Setup file 5.3 Changing the default PrintServer Name & WorkgroupThis can be done using any of the available configuration methods NetBEUI/NetBIOS Printing Using Windows ‘95, NT or OS/26. OS/2 Printing Using TCP/IP LPR/LPD 6.1 OS/2 printing via a print queueLPR -b -pLPDPrt1 -s192.0.110.1 myprint.pcl 6.2 OS/2 printing using LPR command6.3 OS/2 printing via redirection of LPTx Port with LPRMON command LPRMON -b -pLPDPrt1 -s192.0.110.1 LPT11. Host Configuration 7. UNIX Printing Using TCP/IP LPR/LPD7.1 AIX printing using TCP/IP LPR/LPD 2. Define the remote printer using smitEntry Fields 1. Host ConfigurationVersion 1. Host Configuration 7.2 SUN OS printing using TCP/IP LPR/LPD2. Define the remote printer using smit Entry FieldsPrinter Name 2. Defining the remote printer/plotter using’admintool’’‘3. Enable the printer using the admintool Print ServerPrinter name 7.3 HP-UX printing with SAM using TCP/IP LPR/LPD2. Defining the remote printer/plotter using SAM Remote Print Name8. Windows NT Printing Using TCP/IP LPR/LPD Windows NT versionWindows NT version 9. AS/400 Printing Using Host Print Transform and TCP/IP 9.1 Create a remote output queueRequirements The value *IP must be used for CNNTYPE 9.2 AS/400 printing 10.1.1 CRTDEVPRT 10. PSF/400 AFP Printing Using TCP/IP10.1 AS/400 version 3.1 and The value must be unique within the networkCRTDEVPRT DEVDPRTPS123 DEVCLS*RMT TYPE*IPDS MODEL0 AFP*YES 10.1.2 Configuring WRKAFP2 for direct TCP/IP connection 10.1.3 Setting the CHGTCPAAS400PTF 10.2 AS/400 version 3.2 and 10.2.1 CRTDEVPRTThe value must be unique within the network Create PSF Configuration CRTPSFCFG 10.2.2 CRTPSFCFG version 3.2 onlyPSF/400 AFP Printing Using TCP/IP Xerox 4500 PS ETH, Inst. & Operators Guide11. AS/400 SCS Printing Using SNA Requirements11.1 AS/400 controller definition 11.2 AS/400 printer definition 11.3 AS/400 printing12. AS/400 SCS-DCA Printing Using TCP/IP 12.1 Create a remote output queueRequirements 12.2 AS/400 Printing MTU size 13. PSF/MVS AFP Printing Using TCP/IP13.1 PSF/MVS direct attachment Sample PSF/MVS JES2 initialisation statementsUsing IP address 192.0.110.21 and port number 13.2 PSF/MVS startup procedurePSF/MVS AFP Printing Using TCP/IP Xerox 4500 PS ETH, Inst. & Operators GuideIPDS printer 14. SNA IPDS and SCS Printing from MVS or VM14.1 Logmode SCS printer3174 Definition 14.2 PS PU definition forVTAM definition SNA IPDS and SCS Printing from MVS or VMSNA IPDS and SCS Printing from MVS or VM Xerox 4500 PS ETH, Inst. & Operators GuidePrintServer Definition file extract 3174 Definition 14.3 3174 - OS/2 Gateway - PS PU definition3174 and OS/2 VTAM definition SNA IPDS and SCS Printing from MVS or VMSNA IPDS and SCS Printing from MVS or VM OS/2 Protocol.ini definitionsOS/2 CM/2 gateway definitions Xerox 4500 PS ETH, Inst. & Operators GuideSNA IPDS and SCS Printing from MVS or VM Xerox 4500 PS ETH, Inst. & Operators Guide14.4 Configuring NetWare SAA gateway for direct SNA connection to PS HOST3. Choose Configure Data Link Adapters 4. Choose Configure for Host Connectionsf Choose YES to create Data Link Adapter Definition h NOTE 5. Choose Configure Downstream PUs6. Choose Configure LUs for Downstream PUs h NOTEV NET,INACT,ID=puname,F V NET,ACT,ID=puname Hintsunload nwsaa load nwsaa where14.5 FSL Configuration FSL ConfigurationRequirements 15. PSS/MVS AFP Printing Using TCP/IP15.1 Sample PSS/MVS JES2 initialisation statements MTU size15.2 PSS printer profile using TCP/IP attachment 16. PSS/VM AFP Printing Using TCP/IP 16.1 Sample PSS VM printer profile definition using TCP/IPRequirements 17. PSF/2 AFP Printing Using TCP/IP 17.1 Creating a new printer profileRequirements PSF/2 AFP Printing Using TCP/IP 3. Enter the Device Name7. Enter IP Address Select Settings17.2 KEEPALIVE support for OS/2 8. Select Port Number17.3 OS/2 KEEPALIVE configuration 1. Enter Printer name 18. PSF/AIX Printing Using TCP/IP18.1 Adding TCP/IP attached printer 2. Enter Internet address18.2 KEEPALIVE support for AIX 18.3 AIX KEEPALIVE supportno -a 19.1 Monitoring tools 19. Problem Determination19.1.1.1 What is SNMP 19.1.1 SNMP supportContact name 19.1.1.2 Preparing for use of SNMPPS name System location19.1.2 LED Status error messages TCP/IP 19.2 Troubleshooting19.2.1 When installing LAN, and PRT LEDs all flashPSF indicated communication errors ∙ AFP printing using TCP/IP∙ Non-AFP printing using TCP/IP LAN LED is lit but PRT LED is not litDoes the printer indicate an error message? 19.2.2 When configuringBOOTPTAB file errors PRT LED flashes slowlyAre you unable / able to generate a test printout? What are the symptoms you have recorded or detected?Can you PING thePrintServer? UnableSuccessfully 19.2.3 When printingHas an upgrade of microcode been performed? UnsuccessfullyExcerpt from test page with NetWare settings 1. Pserver State Connecting3. Printer State Waiting for job 4. Printer State Connecting2. PServer state Running 5. Printer StateOnline / Offline 19.3 Intervention required IRQIPDS PrinterPrinter ICDSOnline / Offline InterventionIntervention Online / OfflinePrinter Paper OutIntervention Online / OfflinePrinter Paper OutIntervention Online / OfflinePrinter Paper OutIntervention Online / OfflinePrinter Paper OutPrinter indicates an error code 19.4 Printer errors in front panel19.5 Problem reporting Printer may indicate a physical printer intervention messageAppendix D idaSetup Appendix E Test printout APPENDICESAppendix A Configuration using setup file Appendix F Error messages Appendix G List of abbreviationsAppendix A Configuration Using Setup File Appendix A 1 Configuring via parallel portENABLETCPIP Appendix A 2 Configuration file parametersBEGINCONFIGURATION IDAPS LOCALMAC ENABLENETWAREHOLDTIMEOUT BOOTSHARETIMEOUT IRQTIMEOUTINPUTDEF BEGINCONFIGURATION SESSION SESSIONBEGINCONFIGURATION TCPIP TRANSFORMDEFDEFAULTSM BOOTPDEFAULTIP DEFAULTGWLSLFRAME8023 BEGINCONFIGURATION NETWARE LSLFRAME8022LSLFRAME802SNAP LSLFRAMEDIXIIEPSMODE EPSPASSWORDUSERPASSWORD EPSPRINTSERVERBEGINCONFIGURATION PPDX PORTPORT BEGINCONFIGURATION IDA ALIASNAMEBEGINCONFIGURATION PU BLOCKID IDNUMBERRESPONSE BEGINCONFIGURATION LPDXBEGINCONFIGURATION ENPX PRINTERNUMBER KEEPALIVEBEGINCONFIGURATION IPDS1 IPDSVP BEGINCONFIGURATION PAR2IN INSTREAMPAR2INBEGINCONFIGURATION TESTPGX INSTREAMTESTPG PRINTSERVERAUTOCONFIG BEGINCONFIGURATION SNAPRINT INSTREAMSNAPRINTBEGINCONFIGURATION ICDS LANGUAGESELOFFSETINSTALLED DLDTIMEOUTBEGINCONFIGURATION PRINTERX DUPLEXINSTALLED AFPTRAYDEFPAPERSOURCE PAPERSELPAPERDEF PAGEWIDTHLOGICALPAGEY PRINTAREAHEIGHTLOGICALPAGEX LOGICALPAGEWIDTHCTABLES RASTEROPPATTERNS LANGUAGEDEF POSTSCRIPT TRAYDEFX INPUTPRIODESTHOST ACCESSAUTHTRAPDEST TRAPCOMMNAMEDescription ACCESSDefault Allows authorised managers to read or read/writeFSLREF.PDF Appendix B Supported FSL FunctionsPrintServer FSL drivers Laser PrintersAppendix C Microcode upgrading Appendix C.1 Upgrading Microcode via Parallel portAppendix C.3 Upgrading Microcode via TCP/IP Boot Server Preparing for Microcode Upgrade via TCP/IPAppendix C.2 Upgrading Microcode via PSinst32 0uuXXYZZ.B80 Update processOS/2 wheree.g. 0uu020.B80 microcode level 2, product Appendix C.4 Problem Determination Appendix Section Xerox 4500 PS ETH, Inst. & Operators GuideAppendix D idaSetup - IPDS configuration If equipped with an IPDS moduleAppendix E Test printout TEST keyError level Appendix F Error messagesError code Internal logical error0x5002 HTML NetBiosAppendix G List of abbreviations HTTPCoax Appendix H Xerox Product PlatformAppendix Section Xerox 4500 PS ETH, Inst. & Operators Guide Supported Printers