Toshiba e-STUDIO4500c/5500c 4.4.10 ABNORMAL SHIFT TRAY MOVEMENT OF SR842 (B706) WITH EFI PRINTER CONTROLLER (E-7000)

ADDITIONAL INFORMATIONS April 2007
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4.4.10 ABNORMAL SHIFT TRAY MOVEMENT OF SR842 (B706)
WITH EFI PRINTER CONTROLLER (E-7000)
SYMPTOM:
The shift tray for the 3000-sheet finisher SR842 (B706) finisher does not move
correctly when all of the following conditions are met:
• The EFI printer controller E-7000 (G815) is used, and
• “Collate” is ON in the E-7000 printer driver, and
• Multiple sets are printed out, and one set = one sheet of paper
CAUSE:
Under the above conditions, the EFI printer controller E-7000 (G815) sends the
“shift” command to the shift tray for every sheet, and the shift tray is not able to
respond quickly enough.
SOLUTION:
Advise the user to turn the “Collate” setting OFF in the E-7000 printer driver if one
set = one sheet of paper. This is because the Collate function is not necessary
when one set = one sheet.