April, 2007 SERVICE CALL CONDITIONS
4-73
Recovery from SC 925
Procedure 1
If the machine shows SC codes for HDD errors (SC860 ~ SC865) with SC 925, do
the recovery procedures for SC860 ~ SC865.
Procedure 2
If the machine does not show one of the five HDD errors (SC860 ~ SC865), turn
the machine power OFF and ON. If this is not the solution for the problem, then
initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting).
NetFiles: Jobs printed from the document server using a PC and DeskTopBinder
• Bef ore you initialize the NetFile partition on the HDD, tell the customer that:
• Received faxes on the delivery server will be erased
• All captured documents will be erased
• DeskTopBinder job history will be erased
• Documents on the document server, and scanned documents, will not be
erased.
• The first time that the network gets access to th e machine, the management
information must be configured again (this will use a lot of time).
Before you initialize the Netfile partition with SP5832-011, do these steps:
1. Go into the User Tools mode and do “Delivery Settings” to print all received fax
documents that are scheduled for delivery. Then erase them.
2. In the User Tools mode, do Document Management> Batch Delete Transfer
Documents.
3. Do SP5832-011, then turn the machine power OFF and ON.
Procedure 3
If “Procedure 2” is not the solution for the problem, do SP5832-001 (HDD
Formatting – All), then turn the machine power OFF and ON.
SP5832-001 erases all document and address book data on the hard disks. Ask
the customer before you do this SP code.
Procedure 4
If “Procedure 3” is not the solution for the problem, replace the HDD.