Toshiba e-STUDIO4500c/5500c 5.10.3 RECORDING ERRORS MANUALLY

USING THE DEBUG LOG August, 2006
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5.10.3 RECORDING ERRORS MANUALLY
Since only SC errors and jams are recorded to the debug log automatically, for any
other errors that occur while the service engineer is not on site, please instruct
customers to perform the following immediately after occurrence to save the debug
data. Such problems would include a controller or panel freeze.
NOTE: In order to use this feature, the service engineer must have previously
switched on the Save Debug Feature (SP5857-001) and selected the hard
disk as the save destination (SP5857-002).
1. When the error occurs, on the operation panel, press (Clear Modes).
2. On the operationl panel, enter “01” then hold down  for at least 3 sec.
until the machine beeps then release. This saves the debug log to the hard disk
for later retrieval with an SD card by the service representatives.
3. Switch the machine off and on to resume operation.
The debug information for the error is saved on the hard disk so the service
representatives can retrieve it on their next visit by copying it from the HDD to
an SD card.