Xerox 180 IPS manual Xerox Customer Documentation Catalog, Operator training

XEROX SUPPORT SERVICES

To contact the Xerox Printing Systems Customer Support Center, call: 1-310-333-0501(U. S. only), between the hours of 5:00 a.m. and 5:00 p.m., Pacific time.

Xerox Customer Documentation Catalog

Detailed information on documentation for DocuPrint printers and other Xerox products is contained in the Xerox Customer Documentation Catalog. The catalog includes a brief description of each item and its cost.

Once you are on the mailing list, updated catalogs are sent to you automatically. You may call Xerox Documentation and Software Services (XDSS) to request a catalog. Refer to the following section for further information.

Xerox Documentation and Software Services (XDSS)

XDSS offers a variety of services that can be customized to meet your documentation needs.

XDSS distributes the documents you need to facilitate the installation and use of the DocuPrint printer, other Xerox printers, and associated software.

XDSS will also send you a Xerox Customer Documentation Catalog free of charge upon request. To order documents or request a Xerox Customer Documentation Catalog, call XDSS at 1-800-327-9753, between the hours of 6:00 a.m. and 5:00 p.m., Pacific time (U. S. only).

XDSS representatives will explain the services available, answer your questions, and take orders for documentation.

XDSS also has a web page from which you can order customer documentation and/or obtain a catalog. Its address is:

http://www.XDSS.com

Operator training

Operator training is conducted at your location by your Xerox system analyst or other identified representative, shortly after the printer is installed. Training takes two to four hours, depending on the system configuration. It includes hands-on practice running basic jobs, performing routine maintenance, and solving problems. Determine the number of operators you want to attend the initial training and schedule training dates and times through your Xerox sales representative.

Additional training classes, such as Advanced Customer Training (ACT) for operators, teach advanced service and maintenance skills. Your sales representative can give you information on availability of ACT training.

A variety of classes and workshops are available through Xerox

Customer Education (refer to the following section).

XEROX DOCUPRINT 96/4635/180 IPS INSTALLATION PLANNING GUIDE B-3