Xerox 180 IPS B.Xerox support services, Xerox Customer Service Support Center, 1-800-821-2797

B.Xerox support services

Xerox provides many services in support of your laser printing system. This appendix contains information on the following services:

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Xerox Customer Service Support Center

Xerox Printing Systems Customer Support Center

Xerox Customer Documentation Catalog

Xerox Documentation and Software Services (XDSS)

Operator training

Xerox Customer Education

Xerox Font Center.

Prior to installation, your sales representative is available to answer your questions about products, services, or billing. In the U. S., however, if you need assistance in resolving application-related problems or questions, call the Xerox Printing Systems Customer Support Center (refer to the following section of this chapter). Your systems analyst is also available to assist you with applications development.

Note: For customers outside the United States, contact your local Xerox representative or operating company for information on available support service.

Xerox Customer Service Support Center

The Xerox Customer Service Support Center provides regular maintenance care for your printer as well as any necessary repairs. Call the Service Support Center if your printer has a hardware- related problem such as poor print quality, repeated paper jams, or connectivity problems.

Before calling your Customer Service Support Center, make sure you have tried the corrective actions described in your Troubleshooting Guide. If a problem persists, gather the necessary information and call your customer service support center.

In the United States, call the following number to report DocuPrint hardware or software problems:

1-800-821-2797

Note: This phone number is attached to your printer at installation time.

XEROX DOCUPRINT 96/4635/180 IPS INSTALLATION PLANNING GUIDE B-1