Returns
606 Avidia System Configuration and Management User Manual
3Include the following information, in writing, along with the equipment you are returning:
•Company name, address, telephone number, and the name of a person Customer
Service can contact regarding this equipment.
•The purchase order number provided to Customer Service when the RMA number was
requested.
•A description of the equipment, as well as the number of units that you are returning.
Be sure to include the model and part number of each unit.
•The shipping address to which Customer Service should return the repaired equipment.
•The reason for the return:
–The equipment needs an ECO/ECN upgrade.
–The equipment is defective.
–If there is another reason for returning the equipment, please let us know so we
can determine how best to help you.
4Pack the equipment in a shipping carton.
5Write the ADC Wireline Systems Division address and the Return Material Authorization
Number you received from Customer Service clearly on the outside of the carton and return
to:
ADC Wireline Systems Division
14352 Franklin Ave.
Tustin, CA 92780-7013
Attention: RMA (Number)
If the equipment is defective, please tell us what you observed just before the
equipment malfunctioned. Be as detailed in your description as possible.
All shipments are to be returned prepaid. ADC will not accept any collect
shipments.