Button Features: Features

17.2.25 User

Monitors whether another user's phone is idle or in use. The Telephone Number field should contain the users name enclosed in double quotes. The button can be used to make calls to the user or pickup their longest waiting call when ringing. On buttons with a text label, the user name is shown.

The actions performed when the button is pressed will depend on the state of the target user and whether they are local or on a remote SCN system.

Phone

 

Action

 

 

 

 

Idle

Off

Call the user.

 

 

 

 

Ringing

Red flash

Displays an option to pickup the call.

 

 

 

 

On a Call

Red wink

CALL

 

(on with brief flashes)

 

Initiates a call to the users.

 

 

MESSAGE

 

 

 

Cause a single burst of ringing on the target phone. On some phones,

 

 

 

when they end their current call their phone will then display PLEASE

 

 

 

CALL and your extension number.

 

 

VOICEMAIL

 

 

 

Call the user's voicemail mailbox.

 

 

CALLBACK

 

 

 

Set an automatic callback.

 

 

DROP

 

 

 

Disconnect the user's current call.

 

 

 

 

 

The following additional options may also be displayed:

 

 

If configured to be able to intrude on the user:

 

 

Acquire

 

 

 

Take control of the call.

 

 

Intrude

 

 

 

Intrude into the call, turning it into a 3-way conference.

 

 

If configured to be able to listen to the user:

 

 

Listen

 

 

 

Start silent monitoring of the user's call.

 

 

 

 

DND

Red on

 

 

 

 

 

 

The status shown for a logged out user without mobile twinning will depend on whether they have Forward Unconditional enabled. If they have Forward Unconditional enabled the user is shown as idle. If they do not have Forward Unconditional enabled they will show as if on DND.

The status shown for a logged out user with mobile twinning will be as follows:

If there are any calls alerting or in progress through the system to the twinned destination, the user status is shown as alerting or in-use as appropriate. This includes the user showing as busy/in-use if they have such a call on hold and they have Busy on Held enabled.

If the user enables DND through Mobile Call Control or one-X Mobile client, their status will show as DND.

Calls from the system direct to the user's twinned destination number rather than redirected by twinning will not change the user's status.

1400 Series Phone User Guide

Page 123

IP Office

15-601040 Issue 06d (Monday, March 19, 2012)

Page 123
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Avaya 15-601040 manual User