15.2 Forwarding Calls

Forwarding is used to redirect calls to another extension or an external number.

Forward Unconditional

Forward unconditional can be used to immediately redirect your calls.

By default this function is only applied to incoming external calls to you. However, if required internal calls and or hunt group calls can also be selected.

When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional destination. That number can be internal or external.

You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

The forward on busy and forward on no answer options use the same forwarding destination number. If no number is set, they use the same destination as set for forward unconditional.

If you have voicemail enabled 83, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

D = Diverting (Forwarding) Calls

A D is shown on your phone's display when you have forward unconditional enabled.

Forward on Busy

Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

By default this function is only applied to incoming external calls to you. However, if required internal calls can also be selected.

When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

Busy is defined has having no available call appearance buttons on which further calls can be presented.

Hunt group calls are not presented when you are busy and so are not forwarded by this setting.

The forward on busy and forward on no answer options use the same forwarding destination number. If no number is set, they use the same destination as set for forward unconditional.

If you have voicemail enabled 83, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

Forward on No Answer

Forward on no answer redirect calls that have alerted your phone but have not been answered for some reason.

By default this function is only applied to incoming external calls to you. However if required internal calls can also be selected.

When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

Hunt group calls are not forwarded.

The forward on busy and forward on no answer options use the same forwarding destination number. If no number is set, they use the same destination as set for forward unconditional.

If you have voicemail enabled 83, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

1400 Series Phone User Guide

Page 96

IP Office

15-601040 Issue 06d (Monday, March 19, 2012)

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Avaya 15-601040 manual Forwarding Calls, Forward Unconditional, Forward on Busy, Forward on No Answer