Manuals / Avaya / Communications / IP Phone

Avaya 15-601040 manual Chapter Holding and Parking Calls

Models: 15-601040

1 188

Download 188 pages 44.28 Kb

Page 45

Chapter 5.

Holding and Parking Calls

1400 Series Phone User Guide	Page 45
IP Office	15-601040 Issue 06d (Monday, March 19, 2012)

Image 45

Avaya 15-601040 manual Chapter Holding and Parking Calls

Contents

Series Phone User Guide IP OfficeSeries Phone User Guide IP Office Issue 06d Monday, March 19 Contents Phone Settings Button FeaturesRedirecting Calls GroupsSystem Administration Phone MenusGlossary Page Chapter Introduction Page Introduction Important Safety Information08 Phones 16 Phones Button Modules Key Description Phone KeysPhone Stand Main Phone Menus LabelsSwitching Menus Redial Menu Other MenusPhone Status Letters Appearance Button Display/Menu Appearance Buttons/MenuUsing the Appearance Menu Call Appearance Button Lamps Call Apperance ButtonsOutgoing Call Call Appearance Button DisplayConnected HeldBridged Appearance Button Lamps Bridged Appearance ButtonsUse Bridged Appearance Button DisplayRinging Making a CallCall Coverage Button Lamps Call Coverage ButtonsOn Hold Call Coverage Button DisplayLine Appearance Buttons Line Appearance Button Lamps∙ Private Lines Page Chapter Making Calls Making Calls Dialing a Number Using En-Bloc Mode En-Bloc DialingEnabling/Disabling En-Bloc Dialing Call Soft Key Options Calling a Person from the Call Log Calling a Person from the Contacts ListOne Number Mode List ModeFeature Button Redialling a Previous NumberWithholding Your Number Adjust the Call Volume Muting a CallEnding Calls Chapter Answering Calls Answering Calls Selected ButtonAnswering Another Call Ignore an Incoming Call Divert a Call to VoicemailAnswering a Page Call Auto AnswerCall Pickup Default Short CodesChapter Redialling Redial a Call One Mode Redial a Call List ModeRedialling Selecting Your Redial Mode Add a Call to Your Contacts View Call DetailsChapter Holding and Parking Calls Holding and Parking Calls Holding a Call Holding CallsTaking a Call Off Hold Important Holding Conference CallsTransfer a Held Call Switching Between CallsParking Calls ∙ Park Call *37*N#∙ Unpark Call *38*N# Unpark Features Menu Park Using the MenuUnpark Status Menu ∙ Park HereChapter Transferring Calls Transferring Calls Transfer to VoicemailTransferring a Held Call Chapter Account Codes Account Codes Forced Account Code EntryManual Account Code Entry Chapter Conference Calls Starting a Conference Conference CallsAdding a Call to a Conference ∙ Conference Held Calls *47Viewing Conference Details Dropping/Muting PartiesHolding a Conference Call Page Chapter Headset Operation Headset Volume Default Handsfree Audio PathHeadset Operation Chapter Handsfree Speaker Operation Speaker Volume Handsfree Speaker OperationConference Phones Chapter Contacts/Directory ∙ Personal Directory Contacts Contacts/Directory∙ User Contacts ∙ Group Contacts∙ More Viewing Contacts DetailsMake a Call from the Directory Using the Directory for Other FunctionsAdding a New Contact Add a Contact from the Redial List Add a Contact from the Call LogEditing a Contact Deleting a Contact Chapter Call Log Call Log Missed CallsMissed Group Call Making a Call from the Call Log Using the Call LogViewing Call Details Deleting All Records Deleting a RecordAdding a Record to Your Contacts Chapter Voicemail Message Waiting Indication VoicemailChecking Messages ∙ Listen Sending a Message∙ Submit ∙ OthersPersonal Greetings Mailbox Greeting∙ Email Mode Off Email Mode∙ Email Mode Copy ∙ Email Mode FwdVoicemail On/Off Changing Your Voicemail CodeVisual Voice Send a Call to VoicemailChapter Logging In/Out ∙ Login Idle Period ∙ Default Extension∙ Login *35*N*P# Logging In/OutLogout LoggingLogging In on a Phone Already in Use Logging In on a Not Logged In PhoneLock Unlock Auto Lock∙ Off ∙ 1 / 5 / 30Unregistering Changing Your Login CodeChapter Redirecting Calls Redirecting Calls Follow Me Access ControlFollow Me To Follow Me HereFollow Me To Features Menu Follow Me Status Menu∙ Clear Follow Me Here Features Menu Forward Unconditional Forwarding CallsForward on Busy Forward on No Answer∙ Set the Forward Unconditional Destination *07*N# ∙ Switch Forward Unconditional On *01Forward Unconditional Status Menu ∙ No Number Set ∙ Number Set but Forward Unconditional Off Forward Unconditional Features Menu∙ Number Set and Forward Unconditional On ∙ To Voicemail Set and OnForward On No Answer Status Menu Forward On Busy Status Menu Forward On Busy/No Answer Features Menu ∙ No Forwarding Destination Set∙ Forwarding Destination Set Do Not Disturb ∙ Switch Do Not Disturb Off *09 Switch off do not disturbDND Off Status Menu DND On/Off Features MenuDo Not Disturb Exceptions ∙ No Numbers SetMobile Twinning Control TwinningInternal Twinning Mobile TwinningPage Chapter Groups ∙ Night Service Status Off *21*N# ∙ Night Service Status On *20*N#Groups Group Membership∙ All Groups ∙ Disable Group Membership On/Off Features Menu∙ Enable ∙ Particular Group ∙ Change∙ Group Service Status Group Service Status and FallbackDisplay Icon ∙ Fallback Group∙ All Groups Changing the Group Service Status Features MenuChanging the Group Service Status Status Menu Changing the Group Fallback ∙ Select∙ Details Page Chapter Button Features Programming a Button Button FeaturesButton Lamps Fixed Buttons∙ Drop FeaturesAbbreviated Dial Program Abbreviated DialAccount Code Entry AD SuppressCall Park to Other Ext Call ParkCall Pickup Directed Call PickupGroup Paging GroupHeadset Toggle Internal Auto AnswerSelf-Administer Set Hunt Group Night ServiceSend All Calls Time of Day TimerUser Page Chapter Phone Settings Backup/Restore Phone SettingsWithhold Number Mobile TwinningRedial Mode ∙ Contacts Erase Options∙ Call Log ∙ OptionsAuto Lock Disabling the Ringer Ringer Controls∙ Coverage Ring Variable ∙ Attention Ring VariableAudible Alerting Visual AlertingCoverage Ring ∙ RingRing Sound Ringer Volume Display Controls Display BrightnessDisplay Contrast Last Call Duration Display Call Timer DisplayPhone Languages Telephone System Languages Display LanguageDisplay Name Menu Auto Exit∙ On Inactivity Timer Auto Return Show Call Waiting∙ 30 ∙ Automatic Gain Control Volume and SoundHandset Volume Error TonesHeadset Volume Button ClicksSpeaker Volume Default Handsfree Audio PathAutomatic Gain Control Page Page Chapter Status Menu Follow Me To Status MenuForward On Busy Follow Me HereForward Unconditional Forward On No AnswerForwarded Here Group Service StatusParked Calls System AlarmsChapter Short Codes Short Codes Forwarding LoginHunt Group VoicemailPage Chapter System Administration Checking the System and Software Version System AdministrationSetting the Date Checking the Time SettingsSetting the Time Offset Setting the TimeSystem Shutdown Memory Card Management Configuring SSL VPN Service Page Chapter Phone Menus Phone Menus ∙ Self-Administer MenuFeatures Menu Access Control Self-Administer Menu Visual Voice Menu Status Menu Contacts Phone A-MenuCall Log Menu Contacts Menu Redial Menu Phone Locked Menu System Admin Menu NoUser Error ScreensChapter Glossary Glossary Glossary Do Not Disturb Do Not Disturb ExceptionsGroup Login CodeIdle Line Preference Internal TwinningPark Call System AdministratorPark Slot Number Ringing Line PreferencePage Index Forward on Busy Mobile Twinning Off On/Off Page Series Phone User Guide IP Office Issue 06d Monday, March 19 Avaya Inc. All rights reserved