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Avaya 15-601040 manual Chapter Answering Calls

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Page 37

Chapter 3.

Answering Calls

1400 Series Phone User Guide	Page 37
IP Office	15-601040 Issue 06d (Monday, March 19, 2012)

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Avaya 15-601040 manual Chapter Answering Calls

Contents

Series Phone User Guide IP OfficeSeries Phone User Guide IP Office Issue 06d Monday, March 19 Contents Phone Settings Button FeaturesRedirecting Calls GroupsPhone Menus System AdministrationGlossary Page Chapter Introduction Page Introduction Important Safety Information08 Phones 16 Phones Button Modules Key Description Phone KeysPhone Stand Main Phone Menus LabelsSwitching Menus Redial Menu Other MenusPhone Status Letters Appearance Button Display/Menu Appearance Buttons/MenuUsing the Appearance Menu Call Appearance Button Lamps Call Apperance ButtonsOutgoing Call Call Appearance Button DisplayConnected HeldBridged Appearance Button Lamps Bridged Appearance ButtonsUse Bridged Appearance Button DisplayRinging Making a CallCall Coverage Button Lamps Call Coverage ButtonsOn Hold Call Coverage Button DisplayLine Appearance Button Lamps Line Appearance Buttons∙ Private Lines Page Chapter Making Calls Making Calls En-Bloc Dialing Dialing a Number Using En-Bloc ModeEnabling/Disabling En-Bloc Dialing Call Soft Key Options Calling a Person from the Call Log Calling a Person from the Contacts ListOne Number Mode List ModeFeature Button Redialling a Previous NumberWithholding Your Number Muting a Call Adjust the Call VolumeEnding Calls Chapter Answering Calls Selected Button Answering CallsAnswering Another Call Ignore an Incoming Call Divert a Call to VoicemailAnswering a Page Call Auto AnswerCall Pickup Default Short CodesChapter Redialling Redial a Call List Mode Redial a Call One ModeRedialling Selecting Your Redial Mode Add a Call to Your Contacts View Call DetailsChapter Holding and Parking Calls Holding and Parking Calls Holding a Call Holding CallsTaking a Call Off Hold Important Holding Conference CallsTransfer a Held Call Switching Between Calls∙ Park Call *37*N# Parking Calls∙ Unpark Call *38*N# Unpark Features Menu Park Using the MenuUnpark Status Menu ∙ Park HereChapter Transferring Calls Transfer to Voicemail Transferring CallsTransferring a Held Call Chapter Account Codes Forced Account Code Entry Account CodesManual Account Code Entry Chapter Conference Calls Starting a Conference Conference CallsAdding a Call to a Conference ∙ Conference Held Calls *47Dropping/Muting Parties Viewing Conference DetailsHolding a Conference Call Page Chapter Headset Operation Default Handsfree Audio Path Headset VolumeHeadset Operation Chapter Handsfree Speaker Operation Handsfree Speaker Operation Speaker VolumeConference Phones Chapter Contacts/Directory ∙ Personal Directory Contacts Contacts/Directory∙ User Contacts ∙ Group Contacts∙ More Viewing Contacts DetailsMake a Call from the Directory Using the Directory for Other FunctionsAdding a New Contact Add a Contact from the Redial List Add a Contact from the Call LogEditing a Contact Deleting a Contact Chapter Call Log Missed Calls Call LogMissed Group Call Making a Call from the Call Log Using the Call LogViewing Call Details Deleting All Records Deleting a RecordAdding a Record to Your Contacts Chapter Voicemail Message Waiting Indication VoicemailChecking Messages ∙ Listen Sending a Message∙ Submit ∙ OthersPersonal Greetings Mailbox Greeting∙ Email Mode Off Email Mode∙ Email Mode Copy ∙ Email Mode FwdVoicemail On/Off Changing Your Voicemail CodeVisual Voice Send a Call to VoicemailChapter Logging In/Out ∙ Login Idle Period ∙ Default Extension∙ Login *35*N*P# Logging In/OutLogout LoggingLogging In on a Phone Already in Use Logging In on a Not Logged In PhoneLock Unlock Auto Lock∙ Off ∙ 1 / 5 / 30Unregistering Changing Your Login CodeChapter Redirecting Calls Redirecting Calls Follow Me Access ControlFollow Me To Follow Me HereFollow Me Status Menu Follow Me To Features Menu∙ Clear Follow Me Here Features Menu Forward Unconditional Forwarding CallsForward on Busy Forward on No Answer∙ Set the Forward Unconditional Destination *07*N# ∙ Switch Forward Unconditional On *01Forward Unconditional Status Menu ∙ No Number Set ∙ Number Set but Forward Unconditional Off Forward Unconditional Features Menu∙ Number Set and Forward Unconditional On ∙ To Voicemail Set and OnForward On No Answer Status Menu Forward On Busy Status Menu ∙ No Forwarding Destination Set Forward On Busy/No Answer Features Menu∙ Forwarding Destination Set Do Not Disturb ∙ Switch Do Not Disturb Off *09 Switch off do not disturbDND Off Status Menu DND On/Off Features MenuDo Not Disturb Exceptions ∙ No Numbers SetMobile Twinning Control TwinningInternal Twinning Mobile TwinningPage Chapter Groups ∙ Night Service Status Off *21*N# ∙ Night Service Status On *20*N#Groups Group Membership∙ All Groups ∙ Disable Group Membership On/Off Features Menu∙ Enable ∙ Particular Group ∙ Change∙ Group Service Status Group Service Status and FallbackDisplay Icon ∙ Fallback Group∙ All Groups Changing the Group Service Status Features MenuChanging the Group Service Status Status Menu ∙ Select Changing the Group Fallback∙ Details Page Chapter Button Features Programming a Button Button FeaturesButton Lamps Fixed Buttons∙ Drop FeaturesAbbreviated Dial Program Abbreviated DialAccount Code Entry AD SuppressCall Park to Other Ext Call ParkCall Pickup Directed Call PickupGroup Paging GroupHeadset Toggle Internal Auto AnswerSet Hunt Group Night Service Self-AdministerSend All Calls Time of Day TimerUser Page Chapter Phone Settings Backup/Restore Phone SettingsWithhold Number Mobile TwinningRedial Mode ∙ Contacts Erase Options∙ Call Log ∙ OptionsAuto Lock Disabling the Ringer Ringer Controls∙ Coverage Ring Variable ∙ Attention Ring VariableAudible Alerting Visual AlertingCoverage Ring ∙ RingRing Sound Ringer Volume Display Brightness Display ControlsDisplay Contrast Last Call Duration Display Call Timer DisplayPhone Languages Telephone System Languages Display LanguageMenu Auto Exit Display Name∙ On Show Call Waiting Inactivity Timer Auto Return∙ 30 ∙ Automatic Gain Control Volume and SoundHandset Volume Error TonesHeadset Volume Button ClicksDefault Handsfree Audio Path Speaker VolumeAutomatic Gain Control Page Page Chapter Status Menu Follow Me To Status MenuForward On Busy Follow Me HereForward Unconditional Forward On No AnswerForwarded Here Group Service StatusParked Calls System AlarmsChapter Short Codes Short Codes Forwarding LoginHunt Group VoicemailPage Chapter System Administration Checking the System and Software Version System AdministrationSetting the Date Checking the Time SettingsSetting the Time Offset Setting the TimeSystem Shutdown Memory Card Management Configuring SSL VPN Service Page Chapter Phone Menus Phone Menus ∙ Self-Administer MenuFeatures Menu Access Control Self-Administer Menu Visual Voice Menu Status Menu Contacts Phone A-MenuCall Log Menu Contacts Menu Redial Menu Phone Locked Menu System Admin Menu NoUser Error ScreensChapter Glossary Glossary Glossary Do Not Disturb Do Not Disturb ExceptionsGroup Login CodeIdle Line Preference Internal TwinningPark Call System AdministratorPark Slot Number Ringing Line PreferencePage Index Forward on Busy Mobile Twinning Off On/Off Page Series Phone User Guide IP Office Issue 06d Monday, March 19 Avaya Inc. 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