Holding and Parking Calls: Holding Calls
5.2 Parking Calls
Parking a call is similar to holding a call. However parked calls can be unparked by other users on the phone system.
Each parked call is given a number. By default the number is your extension number plus a digit.
Calls that you have parked will return to your phone if they remain parked for too long. The default return delay is 5 minutes. This is a system delay that is applied to all users and can be changed by the system administrator. Returning calls ignore any forwarding or do not disturb settings.
If you park a call without specifying a park slot number, the system will assign a number based on your extension number plus a single digit. For example for extension 201, the first parked call will use park slot number 2010 if available. If you already have one parked call, the next parked call will use park slot 2011 if available.
Call park buttons can be configured with a specific park slot numbers. A calls parked using that button will be given that park slot number. Any other users with a call park button set to the same number will see that there is a parked call and can unpark it using their button.
A feature button 116 set to the Call Park 119 action can be used to park and unpark calls. If configured to a specific park number, the button will indicate when another user has parked a call using that park slot number.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. Your system administrator will confirm any additional short codes that they may have configured for your use.
∙Park Call: *37*N#
Parks the held call using the park number dialed in place of N.
∙Unpark Call: *38*N#
Unpark the call parked using the park number N.
1400 Series Phone User Guide | Page 49 |
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