Call Coverage Buttons, Call Coverage Button Lamps | Avaya 15-601040

Introduction: Appearance Buttons/Menu

1.11.4 Call Coverage Buttons

Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.

The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in a Small Community Network.

If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) 132 that should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If you already have a connected call in progress, the shorter of your coverage ring and the system administrator set attention ring settings is used.

Call Coverage Button Lamps

The following lamp states are used by appearance buttons configured to be call coverage buttons.

	Button Lamps		Call Coverage Button State
	Button Lamps		Call Coverage Button State

		Red off.	Idle
		Green off.	The button is not in use.
		Red off.	Alerting
		Green slow flash.	The call coverage is alerting for an unanswered call at the covered user's phone. This is
			accompanied by ringing. If the user is already on a call, only a single ring is given.
		Red on.	Alerting + Selected
		Green slow flash.	As above but Ringing Line Preference has made this the user's current selected button.
		Red on.	In Use Here
		Green on.	The user has answered the call requiring coverage.
		Red off.	On Hold Here
		Green fast flash.	The covered call has been put on hold by the call coverage button user.

1400 Series Phone User Guide	Page 25
IP Office	15-601040 Issue 06d (Monday, March 19, 2012)

Image 25

Avaya 15-601040 manual Call Coverage Buttons, Call Coverage Button Lamps

Contents

Series Phone User Guide IP Office Series Phone User Guide IP Office Issue 06d Monday, March 19 Contents Phone Settings Button FeaturesRedirecting Calls Groups Phone Menus System AdministrationGlossary Page Chapter Introduction Page Introduction Important Safety Information 08 Phones 16 Phones Button Modules Key Description Phone Keys Phone Stand Main Phone Menus Labels Switching Menus Redial Menu Other Menus Phone Status Letters Appearance Button Display/Menu Appearance Buttons/Menu Using the Appearance Menu Call Appearance Button Lamps Call Apperance Buttons Outgoing Call Call Appearance Button DisplayConnected Held Bridged Appearance Button Lamps Bridged Appearance Buttons Use Bridged Appearance Button DisplayRinging Making a Call Call Coverage Button Lamps Call Coverage Buttons On Hold Call Coverage Button Display Line Appearance Button Lamps Line Appearance Buttons∙ Private Lines Page Chapter Making Calls Making Calls En-Bloc Dialing Dialing a Number Using En-Bloc ModeEnabling/Disabling En-Bloc Dialing Call Soft Key Options Calling a Person from the Call Log Calling a Person from the Contacts List One Number Mode List ModeFeature Button Redialling a Previous Number Withholding Your Number Muting a Call Adjust the Call VolumeEnding Calls Chapter Answering Calls Selected Button Answering CallsAnswering Another Call Ignore an Incoming Call Divert a Call to VoicemailAnswering a Page Call Auto Answer Call Pickup Default Short Codes Chapter Redialling Redial a Call List Mode Redial a Call One ModeRedialling Selecting Your Redial Mode Add a Call to Your Contacts View Call Details Chapter Holding and Parking Calls Holding and Parking Calls Holding a Call Holding CallsTaking a Call Off Hold Important Holding Conference Calls Transfer a Held Call Switching Between Calls ∙ Park Call *37*N# Parking Calls∙ Unpark Call *38*N# Unpark Features Menu Park Using the MenuUnpark Status Menu ∙ Park Here Chapter Transferring Calls Transfer to Voicemail Transferring CallsTransferring a Held Call Chapter Account Codes Forced Account Code Entry Account CodesManual Account Code Entry Chapter Conference Calls Starting a Conference Conference CallsAdding a Call to a Conference ∙ Conference Held Calls *47 Dropping/Muting Parties Viewing Conference DetailsHolding a Conference Call Page Chapter Headset Operation Default Handsfree Audio Path Headset VolumeHeadset Operation Chapter Handsfree Speaker Operation Handsfree Speaker Operation Speaker VolumeConference Phones Chapter Contacts/Directory ∙ Personal Directory Contacts Contacts/Directory∙ User Contacts ∙ Group Contacts ∙ More Viewing Contacts Details Make a Call from the Directory Using the Directory for Other Functions Adding a New Contact Add a Contact from the Redial List Add a Contact from the Call Log Editing a Contact Deleting a Contact Chapter Call Log Missed Calls Call LogMissed Group Call Making a Call from the Call Log Using the Call Log Viewing Call Details Deleting All Records Deleting a Record Adding a Record to Your Contacts Chapter Voicemail Message Waiting Indication Voicemail Checking Messages ∙ Listen Sending a Message∙ Submit ∙ Others Personal Greetings Mailbox Greeting ∙ Email Mode Off Email Mode∙ Email Mode Copy ∙ Email Mode Fwd Voicemail On/Off Changing Your Voicemail Code Visual Voice Send a Call to Voicemail Chapter Logging In/Out ∙ Login Idle Period ∙ Default Extension∙ Login *35*N*P# Logging In/Out Logout LoggingLogging In on a Phone Already in Use Logging In on a Not Logged In Phone Lock Unlock Auto Lock∙ Off ∙ 1 / 5 / 30 Unregistering Changing Your Login Code Chapter Redirecting Calls Redirecting Calls Follow Me Access ControlFollow Me To Follow Me Here Follow Me Status Menu Follow Me To Features Menu∙ Clear Follow Me Here Features Menu Forward Unconditional Forwarding CallsForward on Busy Forward on No Answer ∙ Set the Forward Unconditional Destination *07*N# ∙ Switch Forward Unconditional On *01 Forward Unconditional Status Menu ∙ No Number Set ∙ Number Set but Forward Unconditional Off Forward Unconditional Features Menu∙ Number Set and Forward Unconditional On ∙ To Voicemail Set and On Forward On No Answer Status Menu Forward On Busy Status Menu ∙ No Forwarding Destination Set Forward On Busy/No Answer Features Menu∙ Forwarding Destination Set Do Not Disturb ∙ Switch Do Not Disturb Off *09 Switch off do not disturb DND Off Status Menu DND On/Off Features MenuDo Not Disturb Exceptions ∙ No Numbers Set Mobile Twinning Control TwinningInternal Twinning Mobile TwinningPage Chapter Groups ∙ Night Service Status Off *21*N# ∙ Night Service Status On *20*N#Groups Group Membership ∙ All Groups ∙ Disable Group Membership On/Off Features Menu∙ Enable ∙ Particular Group ∙ Change ∙ Group Service Status Group Service Status and FallbackDisplay Icon ∙ Fallback Group ∙ All Groups Changing the Group Service Status Features Menu Changing the Group Service Status Status Menu ∙ Select Changing the Group Fallback∙ Details Page Chapter Button Features Programming a Button Button FeaturesButton Lamps Fixed Buttons ∙ Drop Features Abbreviated Dial Program Abbreviated DialAccount Code Entry AD Suppress Call Park to Other Ext Call ParkCall Pickup Directed Call Pickup Group Paging GroupHeadset Toggle Internal Auto Answer Set Hunt Group Night Service Self-AdministerSend All Calls Time of Day Timer User Page Chapter Phone Settings Backup/Restore Phone Settings Withhold Number Mobile Twinning Redial Mode ∙ Contacts Erase Options∙ Call Log ∙ Options Auto Lock Disabling the Ringer Ringer Controls∙ Coverage Ring Variable ∙ Attention Ring Variable Audible Alerting Visual AlertingCoverage Ring ∙ Ring Ring Sound Ringer Volume Display Brightness Display ControlsDisplay Contrast Last Call Duration Display Call Timer Display Phone Languages Telephone System Languages Display Language Menu Auto Exit Display Name∙ On Show Call Waiting Inactivity Timer Auto Return∙ 30 ∙ Automatic Gain Control Volume and Sound Handset Volume Error TonesHeadset Volume Button Clicks Default Handsfree Audio Path Speaker VolumeAutomatic Gain Control Page Page Chapter Status Menu Follow Me To Status Menu Forward On Busy Follow Me Here Forward Unconditional Forward On No Answer Forwarded Here Group Service Status Parked Calls System Alarms Chapter Short Codes Short Codes Forwarding LoginHunt Group VoicemailPage Chapter System Administration Checking the System and Software Version System Administration Setting the Date Checking the Time Settings Setting the Time Offset Setting the Time System Shutdown Memory Card Management Configuring SSL VPN Service Page Chapter Phone Menus Phone Menus ∙ Self-Administer Menu Features Menu Access Control Self-Administer Menu Visual Voice Menu Status Menu Contacts Phone A-Menu Call Log Menu Contacts Menu Redial Menu Phone Locked Menu System Admin Menu NoUser Error Screens Chapter Glossary Glossary Glossary Do Not Disturb Do Not Disturb Exceptions Group Login CodeIdle Line Preference Internal Twinning Park Call System AdministratorPark Slot Number Ringing Line PreferencePage Index Forward on Busy Mobile Twinning Off On/Off Page Series Phone User Guide IP Office Issue 06d Monday, March 19 Avaya Inc. 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