Avaya 15-601040 - page 97

1400 Series Phone User Guide Page 97

15-601040 Issue 06d (Monday, March 19, 2012)IP Office

Redirecting Calls: Forwarding Calls

Default Short Codes

Short codes are numbers that you can dial to enable and disable various features. The following are default short codes

that may be available. Your system administrator will confirm any additional short codes that they may have configured

for your use.

·Cancel All Forwarding: *00

Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and

do not disturb.

·Set the Forward Unconditional Destination: *07*N#

Set the destination number (N) for forward unconditional when it is switched on.

·Switch Forward Unconditional On: *01

Switch on forward unconditional. A destination must have been set.

·Switch Forward Unconditional Off: *02

·Include Hunt Group Calls in Forward Unconditional: *50

·Exclude Hunt Group Calls from Forward Unconditional: *51

·Set the Forward On Busy/No Answer Destination: *57*N#

Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those

functions will use the forward unconditional number if set.

·Switch Forward On Busy On: *03

·Switch Forward On Busy Off: *04

·Switch Forward on No Answer On: *05

·Switch Forward on No Answer Off: *06

Access Control

The system administrator is able to configure whether you can access the Forward and Follow Me menu and status

options.

Contents

Main 1400 Series Phone User Guide Page 2 15-601040 Issue 06d (Monday, March 19, 2012)IP Office Contents Short Codes20. Page Page Page Page 1. Introduction 1.1 Important Safety Information 1400 Series Phone User Guide Page 10 15-601040 Issue 06d (Monday, March 19, 2012)IP Office 1.2 '08 Phones 1400 Series Phone User Guide Page 11 Introduction: '08 Phones 1.3 '16 Phones 1.4 Button Modules 1400 Series Phone User Guide Page 13 Introduction: Button Modules 1.5 Phone Keys Page 1400 Series Phone User Guide Page 15 15-601040 Issue 06d (Monday, March 19, 2012)IP Office Introduction: The Phone Stand 1.7 Labels 1.8 The Main Phone Menus The Appearance Menu The Status Menu The Features Menu Page 1400 Series Phone User Guide Page 17 Introduction: The Main Phone Menus 1.9 Other Menus - The Redial Menu - The A Menu - The Contacts/Directory Menu - The Call Log Menu 1.10 Phone Status Letters 1400 Series Phone User Guide Page 19 15-601040 Issue 06d (Monday, March 19, 2012)IP Office Introduction: Phone Status Letters 1.11 Appearance Buttons/Menu Appearance Button Display/Menu 1400 Series Phone User Guide Page 20 15-601040 Issue 06d (Monday, March 19, 2012)IP Office 1.11.1 Using the Appearance Menu 1.11.2 Call Apperance Buttons Call Appearance Button Lamps Call Appearance Button Display 1.11.3 Bridged Appearance Buttons Bridged Appearance Button Lamps Bridged Appearance Button Display 1.11.4 Call Coverage Buttons Call Coverage Button Lamps Call Coverage Button Display 1.11.5 Line Appearance Buttons Line Appearance Button Lamps Page Page 2. Making Calls 1400 Series Phone User Guide Page 31 Making Calls: 2.1 En-Bloc Dialing Dialing a Number Using En-Bloc Mode Enabling/Disabling En-Bloc Dialing 2.2 Call Soft Key Options 1400 Series Phone User Guide Page 33 Making Calls: Call Soft Key Options 2.3 Calling a Person from the Contacts List 2.4 Calling a Person from the Call Log 2.5 Redialling a Previous Number List Mode One Number Mode 2.6 Making a Page Call Feature Button 2.7 Withholding Your Number 2.8 Adjust the Call Volume 2.9 Muting a Call 2.10 Ending Calls Page 3. Answering Calls Selected Button Answering Another Call 1400 Series Phone User Guide Page 39 Answering Calls: 3.1 Divert a Call to Voicemail 3.2 Ignore an Incoming Call 3.3 Answering a Page Call 3.4 Auto Answer 1400 Series Phone User Guide Page 40 15-601040 Issue 06d (Monday, March 19, 2012)IP Office 3.5 Call Pickup Page 4. Redialling 4.1 Redial a Call (One Mode) 4.2 Redial a Call (List Mode) 1400 Series Phone User Guide Page 43 Redialling: Redial a Call (List Mode) 4.3 Selecting Your Redial Mode 4.4 View Call Details 4.5 Add a Call to Your Contacts Page 5. Holding and Parking Calls 1400 Series Phone User Guide Page 47 Holding and Parking Calls: 5.1 Holding Calls 5.1.1 Holding a Call 5.1.2 Taking a Call Off Hold 5.1.3 Switching Between Calls 5.1.4 Transfer a Held Call 1400 Series Phone User Guide Page 49 Holding and Parking Calls: Holding Calls 5.2 Parking Calls 5.2.1 Park Using the Menu 5.2.2 Unpark (Features Menu) 5.2.3 Unpark (Status Menu) Page 6. Transferring Calls 6.1 Transfer to Voicemail 6.2 Transferring a Held Call Page 7. Account Codes 7.1 Forced Account Code Entry 7.2 Manual Account Code Entry Feature Button Page 1400 Series Phone User Guide Page 56 8. Conference Calls 8.1 Starting a Conference Notes About Conference Calls 8.2 Adding a Call to a Conference 1400 Series Phone User Guide Page 57 8.3 Viewing Conference Details 8.4 Dropping/Muting Parties 8.5 Holding a Conference Call Page Page 1400 Series Phone User Guide Page 60 15-601040 Issue 06d (Monday, March 19, 2012)IP Office 9. Headset Operation 9.1 Headset Volume 9.2 Default Handsfree Audio Path Page 10. Handsfree Speaker Operation Conference Phones 10.1 Speaker Volume 10.2 Default Handsfree Audio Path Page 11. Contacts/Directory 1400 Series Phone User Guide Page 65 Contacts/Directory: 11.1 Viewing Contacts Details 11.2 Make a Call from the Directory 11.3 Using the Directory for Other Functions 1400 Series Phone User Guide Page 67 Contacts/Directory: Using the Directory for Other Functions 11.4 Adding a New Contact 11.4.1 Add a Contact from the Call Log 11.4.2 Add a Contact from the Redial List 1400 Series Phone User Guide Page 69 Contacts/Directory: Adding a New Contact 11.5 Editing a Contact 11.6 Deleting a Contact Page 12. Call Log Missed Calls Missed Group Call 1400 Series Phone User Guide Page 73 Call Log: 12.1 Using the Call Log 12.2 Making a Call from the Call Log 12.3 Viewing Call Details 1400 Series Phone User Guide Page 75 Call Log: Viewing Call Details 12.4 Deleting a Record 12.5 Deleting All Records 12.6 Adding a Record to Your Contacts Page 13. Voicemail 13.1 Message Waiting Indication 1400 Series Phone User Guide Page 79 Voicemail: Message Waiting Indication 13.2 Checking Messages 13.3 Sending a Message 1400 Series Phone User Guide Page 81 Voicemail: Sending a Message 13.4 Mailbox Greeting Personal Greetings 13.5 Email Mode 1400 Series Phone User Guide Page 83 Voicemail: Email Mode 13.6 Changing Your Voicemail Code 13.7 Voicemail On/Off 13.8 Transfer to Voicemail 13.9 Send a Call to Voicemail 13.10 Visual Voice Page 14. Logging In/Out 1400 Series Phone User Guide Page 87 Logging In/Out: 14.1 Logging In 14.1.1 Logging In on a Phone Already in Use 14.1.2 Logging In on a Not Logged In Phone 14.2 Logout 14.3 Lock 1400 Series Phone User Guide Page 89 Logging In/Out: Lock 14.4 Auto Lock 14.5 Unlock 14.6 Changing Your Login Code 14.7 Unregistering Page 15. Redirecting Calls 1400 Series Phone User Guide Page 93 Redirecting Calls: 15.1 Follow Me Follow Me To Follow Me Here 15.1.1 Follow Me To (Features Menu) 15.1.2 Follow Me (Status Menu) 1400 Series Phone User Guide Page 95 Redirecting Calls: Follow Me 15.1.3 Follow Me Here (Features Menu) 15.2 Forwarding Calls Forward Unconditional Forward on Busy Forward on No Answer Page 15.2.1 Forward Unconditional (Status Menu) 15.2.2 Forward Unconditional (Features Menu) 15.2.3 Forward On No Answer (Status Menu) 15.2.4 Forward On Busy (Status Menu) 15.2.5 Forward On Busy/No Answer (Features Menu) 15.3 Do Not Disturb 1400 Series Phone User Guide Page 104 15-601040 Issue 06d (Monday, March 19, 2012)IP Office 15.3.1 DND On/Off (Features Menu) 15.3.2 DND Off (Status Menu) 15.3.3 Do Not Disturb Exceptions 1400 Series Phone User Guide Page 105 Redirecting Calls: Do Not Disturb 15.4 Twinning Internal Twinning Mobile Twinning 15.4.1 Mobile Twinning Control Page Page 16. Groups 16.1 Group Membership 16.1.1 Group Membership On/Off (Status Menu) 1400 Series Phone User Guide Page 109 Groups: Group Membership 16.1.2 Group Membership On/Off (Features Menu) 16.2 Group Service Status and Fallback Display Icon 1400 Series Phone User Guide Page 111 Groups: Group Service Status and Fallback 16.2.1 Changing the Group Service Status (Features Menu) 16.2.2 Changing the Group Service Status (Status Menu) 1400 Series Phone User Guide Page 113 Groups: Group Service Status and Fallback 16.2.3 Changing the Group Fallback Page Page 17. Button Features Button Lamps Fixed Buttons 17.1 Programming a Button 1400 Series Phone User Guide Page 117 17.2 Features Page 17.2.8 Call Park 17.2.9 Call Park to Other Ext 17.2.10 Call Pickup 17.2.11 Directed Call Pickup 17.2.12 Directory Page 17.2.20 Self-Administer 17.2.21 Send All Calls 17.2.22 Set Hunt Group Night Service Page 17.2.25 User Page Page 18. Phone Settings 1400 Series Phone User Guide Page 127 Phone Settings: 18.1 Mobile Twinning 18.2 Withhold Number 18.3 Redial Mode 1400 Series Phone User Guide Page 129 Phone Settings: Redial Mode 18.4 En-Bloc Dialing 18.5 Erase Options 18.6 Auto Lock 1400 Series Phone User Guide Page 131 Phone Settings: Auto Lock 18.7 Ringer Controls 18.7.1 Disabling the Ringer 18.7.2 Visual Alerting 18.7.3 Audible Alerting 18.7.4 Coverage Ring 1400 Series Phone User Guide Page 133 Phone Settings: Ringer Controls 18.7.5 Ring Sound 18.7.6 Ringer Volume 18.7.7 Internal Auto Answer 1400 Series Phone User Guide Page 135 Phone Settings: Ringer Controls 18.8 Display Controls 18.8.1 Display Brightness 18.8.2 Display Contrast 18.8.3 Call Timer Display 18.8.4 Last Call Duration Display 1400 Series Phone User Guide Page 137 Phone Settings: Display Controls 18.8.5 Display Language 18.8.6 Display Name 18.8.7 A-Menu Auto Exit 1400 Series Phone User Guide Page 139 Phone Settings: Display Controls 18.8.8 Show Call Waiting 18.8.9 Inactivity Timer (Auto Return) 1400 Series Phone User Guide Page 140 18.9 Volume and Sound Note 1400 Series Phone User Guide Page 141 Phone Settings: Volume and Sound 18.9.1 Button Clicks 18.9.2 Error Tones 18.9.3 Ringer Volume 18.9.4 Handset Volume 18.9.5 Headset Volume 18.9.6 Speaker Volume 18.9.7 Automatic Gain Control 18.9.8 Default Handsfree Audio Path Page Page Page 19. Status Menu 19.1 Do Not Disturb 19.2 Follow Me To 1400 Series Phone User Guide Page 147 Status Menu: Follow Me To 19.3 Follow Me Here 19.4 Forward On Busy 19.5 Forward On No Answer 19.6 Forward Unconditional 1400 Series Phone User Guide Page 149 Status Menu: Forward Unconditional 19.7 Forwarded Here 19.8 Group Membership 19.9 Group Service Status 19.10 Mobile Twinning 19.11 Parked Calls 19.12 System Alarms Page 20. Short Codes Park/Unpark Call Pickup Conference Do Not Disturb Forwarding Hunt Group Login Voicemail Page Page 21. System Administration 21.1 Checking the System and Software Version 1400 Series Phone User Guide Page 157 System Administration: Checking the System and Software Version 21.2 Checking the Time Settings 21.3 Setting the Date 21.4 Setting the Time 21.5 Setting the Time Offset 1400 Series Phone User Guide Page 159 System Administration: Setting the Time Offset 21.6 System Shutdown 21.7 Memory Card Management 1400 Series Phone User Guide Page 161 System Administration: Memory Card Management 21.8 System Alarms 21.9 Configuring SSL VPN Service Page Page 22. The Phone Menus 22.1 Features Menu Page Page Page Page Page Page Page Page Page Page 22.11 Error Screens Page 23. Glossary 23.1 Abbreviated Ring 23.2 Appearance Button 23.3 Attention Ring 23.4 Auto Hold 23.10 Do Not Disturb Exceptions 23.11 Follow Me 23.12 Follow Me Here 23.13 Follow Me To 23.14 Forward on Busy 23.17 Group 23.18 Idle Line Preference 23.19 Internal Twinning 23.20 Line Appearance Button 23.21 Logged Out Page Page Index A B C D E F G H I N O P R S