Troubleshooting, Error Messages | Brother MFC-9550 guide

C17H A P T E R S E V E N T E E N141

Troubleshooting and Maintenance

Troubleshooting

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical orders.

ERROR MESSAGES

ERROR MESSAGE	CAUSE	ACTION

CHANGE DRUM SOON	The drum unit is near the end	If you have a print quality
	of its life.	problem, replace the drum unit
		with a new one.

CHECK PAPER	The machine is out of paper or	Refill the paper or remove the
	paper is not properly loaded in	paper and load it again.
	the Multi-purpose sheet feeder.

CHECK PAPER SIZE	Your Paper Size setting may	When you see this error, the
	not be set correctly for the	reduction ratio automatically
	paper you are using.	will be changed to AUTO if
		you used a fixed reduction ratio
		(see chap. 5).

COMM. ERROR	A poor qualilty phone line	Try the call again.
	caused communications error.

CONNECTION FAIL	You tried to poll a fax machine	Verify the other party’s polling
	that is not in Polled Waiting	setup.
	mode.

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Brother MFC-9550 manual Troubleshooting, Error Messages

Contents

Page Product Description Important Safety Warning Request to Install Sockets Table of Contents Operation from an External or Extension Telephone Iii Recording the Message Manager’s Outgoing Message 100 113 Vii Viii Resident Fonts For MFC-9550 OnlyPage Introduction UsingThis ManualFinding Information Features Offered by your Multi-Function Centre Symbols Used In This ManualAbout Fax Machines ECM Error Correction Mode Fax Tones and Handshake MFC-9050 Control Panel Overview 9O5O Stop MFC-9550 Control Panel Overview 34 31 33 30 29 35 28 27 26 25 Play A P T E R O N E Only for MFC-9550 InstallationPacking List Only for MFC-9050 Choosing a Location Assembly Install the Drum Unit Assembly With Toner Cartridge Do not remove starter sheet Installation Setting Up the machine Sleep Installation A P T E R T W O Loading Paper Attaching Dust Cover Multi-Line Connections PABXs Ringer Equivalence Number REN Using Extension Telephones Sequence Connections Connecting an External Telephone Outgoing Message OGM of External TAD On-Screen Programming Function ModeUser-Friendly Programming Function Selection Table Alternating DisplaysFAX NO. & Start Copy Press Copy Setup Send Remaining Jobs Remote FAX Chapter Getting Started Setting the Dialling Mode Tone/PulseDiallingtone Diallingpulse Setting the Date and Time Setting the Station ID TEL FAXName Making corrections Entering TextInserting spaces Repeating letters Special characters and symbols Setting the Beeper VolumeSetting Pabx Pabx and Transfer Sleep Mode Setting the Clock ChangeTo Summer Time ? Select & SET Setting the Ring Volume Setting the Speaker VolumeMemory Storage A P T E R F O U R Select Answer Mode Setup ReceiveBasic Receiving Operations Automatic Fax Only Reception Fax Mode Manual Reception Manual ModeTAD Setting the F/T Ring Time Setting the Ring DelayRing TIME30 SEC A P T E R F I V E Printing a Reduced Incoming Document Fax DetectReduction Reception into Memory If the Memory Reception setting is on at this time…If the Memory Reception setting is OFF at this time… MEM.RECEIVE Setting the Print Density Toner Save Advanced Receiving Operations For Fax/Tel F/T Mode OnlyOperation from an External or Extension Telephone ACT.CODE*51 Changing Remote CodesRemote ACT.ON DEACT.CODE#51 Caller Idon Select & SET Set the Caller ID to onAdvantages of Caller ID For Business Selecting a Caller ID from the Memory for Call Reply Caller ID Appears on the Display When Your Telephone RingsHow Does the Caller ID Work? Caller ID is Stored in Your Machine’s Memory Press Start KEY Dialling Telephone To Activate Certain Network Services When Using Call Reply Call Reply to DDI numbers via Caller ID Printing Caller ID List Clearing the Caller ID Stored in MemoryPolling Secure Polling Pollingstandard Select & SET Setup for Polling ReceiveSetup for Polling Receive with Secure Code Enter FAX no Online Then Press Start Setup Delayed Polling Receive Enter FAX no Then Press Start Pollingstandard Sequential PollingAccepted Dialling Setting PC Interface Mode Only for MFC-9550 PC Interface Setup Send BeforeYou Begin Contrast ResolutionAccepted Next Automatic Transmission Manual Transmission For MFC-9550 Fax Redial Dual AccessReal Time Transmission Real Time TX Real Time Txon Cover Page for Next Fax Only Basic Sending OperationsComposing an Electronic Cover Please Call Urgent Confidential User Defined Always Send Cover Coverpageoff Coverpageon Using a Printed Cover Cover Page Message Advanced Sending Operations Overseas ModeComposingYour Own Comments Call Reservation Call Reserveoff Call Reserveon Print Sample Call Back Message Call Messageoff Call Messageon Delayed Transmission Timer DOC 2.MEMORY Broadcasting Press Help/Broadcast Multiple Resolution Transmission Setup for Polling Transmit Setup for Polling Transmit with Secure Code Cancelling a Scheduled Job in Memory Cancelling a Job While Scanning the DocumentRemaining Jobs #02 Sales Report Clear 2.QUIT Interrupting Delayed Fax and Polling Transmit JobsInsert Document Storing Numbers for Easy Dialling Setup Quick-Dial NumbersStoring One Touch Dial Numbers SPEED-DIAL? # Storing Speed Dial NumbersEnter & SET Changing One Touch Speed Dial Numbers Setting Up Groups for BroadcastingChange 2.QUIT Select ONE-TOUCH Setup Groupgo Enter & SETName Enter & SET Making Voice Calls Using the Unit with AN EXT. TEL Only for MFC-9050Telephone Voice Operation Manual Dialling Pause Speed DiallingMute Only for MFC-9550 On Hook Dialling Searching Telephone Index Chain Dialling Tel Key Fax/Tel F/T ModeTone/Pulse Only for MFC-9050 Programming a Fax Forwarding Number Remote Fax OptionsFax Forwarding FAX Fwdon FAX Storageoff Select & SET Setting Fax StorageChanging the Remote Access Code Erase ALL DOC? Remote Retrieval Using Your Remote Access CodeRemote Commands Long beep--Fax messages No long beep--No messages Turn Fax Storage ON--Press6 Fax messages--Press1 Retrieving the Memory Status List Retrieving Fax Messages Changing the Fax Forwarding Number Message Manager Message Manager ModeIntroduction Flexible Memory Settings Message Store Setting Up Message Manager Voiceon Select & SET Setting the Message StoreDocoff Select & SET TAD Message Select & SET Listening to the Outgoing Message OGM Activating Message Manager ModeErasing the Outgoing Message OGM What Happens When the Memory Is Full Message IndicatorVOICE03 DOC02 Online Printing a Fax Message Playing Voice Messages and MemosPrint DOC? Erasing Messages Backup Printing OptionBackup Printon Select & SET Erase this MSG.? Erase ALL VOICE? Select & SET Setting the Maximum Time for Incoming MessagesSetting the Toll Saver Message 35 SEC Select & SET Recording a Memo ICM Recording Monitor Call ScreeningRecording a Conversation Recording the Paging Outgoing Message OGM Fax Forwarding/PagingProgramming a Fax Forwarding Number FAX Forward Paging Programming the Paging NumberPaging MSG PAG# Enter & SET Using the Remote Access Code Changing the Remote Access Code Remote Control Commands Remote control commands Detail Operation H a P T E R T E N S S a G E M a N a G E R O N L Y F O R M F C 9 5 5 0 H a P T E R T E N Printing Reports Machine Settings and JournalTEL. Index System Setup Memory Status Xmit Report Journal QUICK-DIAL Journal Period To Print a ReportTransmission Verification Xmit Report Journal Period I N T I N G R E P O R T S H a P T E R E L E V E N UsingYour Machine as a Copier Making Copies Stacking Multiple Copies Making a Single CopyMaking Multiple Copies Sorting Multiple Copies Reducing and Enlarging Copies Copying a Photograph H a P T E R T W E L V E Setting Up Machine Computer to Work Together Connecting the machine toYour Computer H a P T E R T H I R T E E N Loading the Printer Driver forYour MFC-9050 Computer Requirements Installing MFC-9050 Printer Driver If you are using Windows NT Workstation VersionPage If you are using Windows 3.1 or If you are using Windows 95 or Software for your MFC-9550 Installing the Software/Drivers under WindowsSoftware/Drivers H a P T E R T H I R T E E N HP LaserJet IIP Installing the Maintenance Utility on MS-DOSHow to Use the MFC withYour DOS Application Software HP LaserJet Remote Printer Console Main Program Installing the Remote Printer ConsoleWhat Does the Remote Printer Console Do? Printer Status Monitor Program Using the Remote Printer Console Main Program H a P T E R T H I R T E E N Windows Printing Using the machine as a PrinterSpecial Printing Features Alternate Printer Emulation Support Only for MFC-9550 Enhanced Memory Management Printing FromYour PCBi-directional Parallel Interface Multi-Purpose Sheet Feeder Two-Sided Printing Manual Duplexing Loading Envelopes Loading one sheet of paper Manual Feed SlotLoading more than one sheet of paper Paper Tray Simultaneous Printing/FaxingPrinter Operation Keys On/Off Line Key Print Priority Key Test/Reset KeyPrinting the Print Configuration List Only for MFC-9550 Printing the Internal Font List Only for MFC-9550 Reset 2.QUIT Restoring Factory Default Settings Only for MFC-9550SET 2.QUIT Acceptable Paper Paper Type Paper Size Optional Memory for the Printer & Fax Operations Optional AccessoriesMemory Board For the Printer Installing the Optional Memory Board Model Name Optional Memory Total T I O N a L a C C E S S O R I E S H a P T E R F I F T E E N Important Safety Instructions Information IEC 825 Specification ForYour Safety Radio Interference For 220-240 V Model Only Disconnect device IEC 825 Laser ClassManufactured at Babt Approval H a P T E R S I X T E E N Troubleshooting Error Messages Cooling Down Printer JAM Document Jam Printer Jam Clearing a Paper Jam in the Multi-purpose Sheet Feeder Clearing a Paper Jam near the Drum Unit Clearing a Paper Jam in the Fuser Unit If You Are Having Difficulty with Your machine Difficulty Suggestions Windows Setup Printing Difficulties Remained Data Copy Quality Difficulties Print Quality If the machine has not been used for a long time. a Bi-Directional Parallel Ports nibble and byte modes HP LaserJet series II, IID, IIP, IIP+, III, Iiid or Iiip Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660 Epson ActionLaser 1100 HP LaserJet 4 PlusNEC SuperScript 610/660 Lexmark WinWriter Graphics or text is missing when the document is printed Packing and Shipping the Machine Plastic Bag Drum Unit Toner Cartridge Regular Maintenance Cleaning the Scanner Cleaning the Printer Cleaning the Drum Unit Toner Empty Indicator Replacing the Toner Cartridge Steps for Replacing Toner Cartridge Toner Cartridge Drum Unit New Toner Cartridge Top Cover Drum Unit Replacing the Drum Unit Toner Cartridge Drum Unit Gently rock the new drum from side to side five or six times Troubleshooting a N D M a I N T E N a N C E H a P T E R S E V E N T E E N Specifications Fax Specifications Printer Specifications Electrical and Environment Parallel Interface Specifications Resident Fonts For MFC-9550 Only Symbol SETS/CHARACTER Sets HP mode H a P T E R E I G H T E E N Glossary L O S S a R Y O S S a R Y L O S S a R Y O S S a R Y L O S S a R Y Index Function Selection Table 24, 25, 26, 27 Telephone Answering Device N D E Accessory List Model Name Remote Commands Declaration of Conformity