Brother MFC-9550 manual If You Are Having Difficulty with Your machine, Difficulty Suggestions

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 147

Printing and

Receiving

Faxes

Phone Line or Connections

Sending Faxes

If You Are Having Difficulty with Your machine

If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
Condensed print and	If your copy looks good, you probably had a bad connection,
horizontal streaks/top and	with static or interference on the phone line.
bottom of sentences are	If a copy looks similer, then call Brother dealer for
cut off.	service.
Vertical streaks/black	Sometimes you may see vertical streaks/black lines on the
lines appear on the fax you	faxes you receive. Either your machine’s primary corona
receive.	wire for printing may be dirty, or the sending party's fax
	scanner may be dirty. Clean your primary corona wire, or ask
	the sender to make a copy to see if the problem is with the
	sending machine. Try receiving from another fax machine.
	If the problem continues, call Brother dealer for service.
Machine “hears” voice as	If your machine is set to Fax Detect ON, and it answers voice
CNG tone.	calls by trying to receive a fax, try turning Fax Detect to OFF.
Horizontal streaks.	You may get a fax with horizontal streaks or with missing
	lines. Usually this is caused by a poor telephone connection.
	Ask the other party to send the fax again.
Dialling does not work.	Check for a dial tone. Change TONE/PULSE setting (see
	chap. 4). Check all line cord connections. Check power cord
	connection. Send a manual fax by lifting the machine’s/
	external phone’s handset, and dialling the number. Wait to
	hear fax receiving tones before pressing Start.
The machine does not	Make sure the machine is in the correct receiving mode for your
answer when called.	setup (either Fax, Fax/Tel (F/T) or TAD). Check for dial tone. If
	possible, call your machine to hear it answer. If there is still no
	answer, check the telephone line cord connection. Connect a
	standard telephone handset to the machine telephone socket
	(Only for MFC-9550). If there is no ringing when you call your
	machine, call your Telephone Company to check the line.
No dial tone on the	Lifting the machine’s/external phone’s handset –OR– Press
handset.	any dial pad key then Start. If you hear no dial tone, check
	telephone line cord connections at the machine and wall socket.
	Check that the handset is connected to the machine’s handset
	socket. Test the wall jack with another single line telephone. If
	no dial tone on the wall outlet, call your Telephone Company.
Poor transmitting quality.	Try changing your resolution to FINE or SUPERFINE
	(see chap. 6) Make a copy to verify the machine’s scanner
	operation.
Transmission verification	There is probably temporary noise or static on the phone
prints “Results:NG”.	line. Try sending the fax again. If the problem continues, call
	the Telephone Company to check your phone line.
When the receiving party	Sometimes the resolution mode you chose when you sent
says the picture is not clear.	your fax may not have been appropriate. Send the fax again,
	but try using the FINE or SUPERFINE mode. Also, your
	machine’s scanner may be dirty, so try cleaning it.