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T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 149
| DIFFICULTY | SUGGESTIONS |
DOS Setup | I cannot print from my | Check that the DOS software application interface settings |
Printing | software application. | match those of your printer: for example, if you are using a |
Difficulties |
| parallel printer cable, you would probably set your DOS |
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| software printer port to LPT1. Check for an error message on |
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| the LCD. |
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| The machine prints, but it | This is an indication that your application printer emulation |
| prints incorrect information. | setting and the machine’s printer emulation do not match. |
| Sometimes it prints a couple | Check your application software to make sure you selected |
| of characters and then | the correct printer driver. The machine emulates HP LaserJet |
| ejects the page, etc. | IIP. Try setting the machine to HP emulation in Remote |
| (For | Printer Console and then select the HP LaserJet IIP printer in |
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| your software application. |
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| The machine prints the first | This is a common problem with some database spreadsheet |
| part of my document but | software when they are not correctly set up. The data has |
| does not print the last page. | been sent to the printer but the printer did not receive the Page |
| (The LCD shows | Eject command. Press the FF/Cont Key to eject the page. |
| REMAINED DATA.) | Then ask your software supplier how to add a Page Eject |
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| (or Form Feed) command to the end of your print job. |
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| How can I change the user | Use the Remote Printer Consol (RPC) program. |
| settings or default settings |
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| on the machine? |
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| (For |
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Paper Handling |
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The machine does not load | Check to see if the CHECK PAPER or PRINTER JAM | |
Difficulties | paper. The LCD shows | message appears on the LCD. If so, the |
| CHECK PAPER or | sheet feeder may be out of paper or not properly installed. |
| PRINTER JAM. | If it is empty, load a new stack of paper into the feeder. If |
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| there is paper in the |
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| it is straight. If the paper is curled, you should straighten it. |
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| Sometimes it is helpful to remove the paper, turn the stack |
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| over and put it back into the |
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| Reduce the amount of paper in the |
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| then try again. |
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| The machine does not load | Reinsert the paper firmly, one sheet at a time. |
| paper from the manual |
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| feed slot. |
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| How can I load envelopes? | You can load envelopes from either the |
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| feeder or the manual feed slot. Your application software must |
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| be set up to print the envelope size you are using. This is |
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| usually done in the Page Setup or Document Setup menu of |
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| your software. Refer to your application manual. |
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| What paper can I use? | You can use plain paper, envelopes, transparencies, labels |
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| and organizer paper. For information on loading paper, see |
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| “Acceptable Paper” in chap. 14. |
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| How can I clear paper jams? | See “Printer Jams”. |
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