Troubleshooting a Damaged System | Dell 1955 specification

15Run the Server Administrator diagnostics to confirm that the system is working properly (see "Running System Diagnostics").

If the tests fail, see "Getting Help" on page 127.

Troubleshooting a Damaged System

Problem

•System was dropped or damaged

Action

1Ensure that the following components are properly installed and connected:

•DRAC/MC module

•I/O modules

•Power supply modules

•Fan modules

•Server modules

2Ensure that all cables are properly connected.

3Ensure that all components are properly installed and free from damage.

4Run the online diagnostics. See ""Running System Diagnostics" on page 117." If the tests fail, see "Getting Help" on page 127.

Troubleshooting System Components

The following procedures describe how to troubleshoot the following components:

•Power supply modules

•Fan modules

•DRAC/MC module

•Network switch module

Troubleshooting Power Supply Modules

Problem

•A power supply module is not operating properly

Troubleshooting Your System

107

Image 107

Dell 1955 Troubleshooting a Damaged System, Troubleshooting System Components, Troubleshooting Power Supply Modules

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 1955 Systems January Contents Baseboard Management Controller Configuration General Memory Module Installation Guidelines Tiering an Avocent Digital Access KVM Switch From a DellRemoving and Installing Server Module Components 101 Troubleshooting the Video Subsystem 102Troubleshooting Power Supply Modules 107 Troubleshooting Server Module Memory 112 118 Using Server Administrator Diagnostics 117DIP Switch Settings-A General Explanation 121 Returning Items for Warranty Repair or Credit 129 Contents 132 About Your System Other Information You May Need System Overview System Status Features System power button Front-Panel Control and Indicators Be turned off by pressing the identification button Server Module FeaturesChassis is being identified. Either the front or back Blinking KVM selection button KVM selection indicator Provides information about the status indicators Green/amber blinking Fault existsModule by using the keyboard Installed Occurring About Your System Using USB Diskette or USB CD Drives Hard-Drive Features Drives on Hard-Drive Features and Indicators Drive activity indicator Module KVM module DRAC/MC module Back-Panel FeaturesBay Fan modules PowerConnect 5316M Bay Module on Power Supply IndicatorStatus see DRAC/MC Module on Module Through Module on Gb pass-through module Supply Modules on AC power present Green DC power indicatorOr a failed fan within the power supply. See Power Fan 2 fault indicator Fan Module Indicator Codes Fan Module Indicators KVM Modules Avocent Analog KVM Switch Module Digital or analog console switch Cable PS/2 2 and video Power indicatorConnector System ACI port None Avocent Digital Access KVM Switch Module Interface KVM cable PS/2 2 Video About Your System Communicating Serial connectorDRAC/MC Module Off LAN is not active Amber blinking See DRAC/MC Module on Important I/O Configuration Considerations DRAC/MC Firmware Requirements Guidelines for Installing Connectivity ModulesConnectivity Card Either or both Bays PowerConnect 5316M Ethernet Switch Module Off Module is operating normally About Your System Indicator Off Fibre Channel Pass-Through Module Infiniband Pass-through Module Fibre Channel Switch Module Gb Ethernet Pass-through Module 13. Gb Pass-through Module Indicators and Features Due to an I/O module mismatch. See Guidelines for Installing Connectivity Modules onServer Module Messages There is no network activity Nvramclr switch is set to on Set the Nvramclr switch to off General Memory Module InstallationSystem Setup program. See Module Installation Guidelines on Populate two, four, or eight DIMMs Memory Module InstallationTroubleshooting Server Module 13. Server Module Messages Causes Corrective Actions Custom cable faulty keyboard Replace the keyboard If the problem persists, replaceFaulty keyboard controller faulty See Getting Help on Connected. If the problem persists Faulty server module board See Getting Help on Modules, or faulty server moduleMemory mirroring enabled Information only For the boot device is enabled Persists, see Troubleshooting Hard 105 or Troubleshooting HardDrives installed in your system Remote Configuration request Diagnostics Messages Alert Messages About Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program System Setup Program Options Description Asset Tag Main System Setup Program Screen Setup Password on page 53 for more information System Setup Program Options Description Boot SequenceAttached to the system before the system enters Bios Auto default CPU Information Screen Memory Information Screen Number of cores of the processors Random memory accessEnables the integrated SAS controller Integrated Devices Screen System Security Screen Serial Communication Screen Exit Screen Using the System Password System and Setup Password Features Using the System Setup Program Deleting or Changing an Existing System Password Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration BMC Setup Module Options Entering the BMC Setup Module Using the System Setup Program Installing System Options Installing System Options Removing a Power Supply Module Power Supply ModulesSystem Power Guidelines Fan Modules Installing a Power Supply Module Removing a Fan Removing and Installing a Fan Module Handle Release tab Fan lever Fan-release tab Installing a FanRemoving a DRAC/MC Module Installing a DRAC/MC Module Removing a KVM Module Installing a KVM ModuleKVM Module KVM module KVM module Keyboard Mouse Oscar Interconnecting cable KVM switch System ACI port System Analog KVM switch Custom KVM cable Digital KVM switch System Chassis I/O Module Module Placements 10. Removing and Installing an I/O Module O module Installing an I/O Module Lower handle Handle Installing System OptionsServer Modules Removing a Server Module Module Lower handle Logo Installing a Server Module 13. Opening a Server Module Cover Server module Opening the Server Module Closing the Server Module Memory Removing and Installing Server Module Components Memory Sparing General Memory Module Installation Guidelines Memory Mirroring 512 MB 256 MB Blank None 16 GB 32 GB Sample Memory ConfigurationsShows examples of supported memory configurations Sample Memory Configurations Channel Total Memory Ejectors Socket Alignment key Edge connector Module Daughter Card Daughter card connectors on Processors Activating the Integrated NIC TOE 18. Installing and Removing the Heat Sink Screws Pin-1 corner of processor Installing System Options 20. Replacing the System Battery + side of battery Server Module Battery Hard Drives Removing a Hard Drive 21. Installing a Hard Drive Server module Hard drive Removing a Hard Drive From a Hard-Drive Carrier Configuring the Boot DriveInstalling a Hard Drive Into a Drive Carrier Removing the Back-Panel Module Cage Assembly Back-Panel Module Cage Assembly Service-Only Procedure Back rails Screws Installing the Back-Panel Module Cage Assembly Removing the Chassis Control Panel Chassis Control Panel Assembly Service-Only Procedure Control-panel cable Control-panel securing tab Installing the Chassis Control Panel Removing the Server Module Control Panel Server Module Control Panel Assembly Service-Only Procedure Installing the Server Module Control Panel Removing the System Board System Board Service-Only Procedure 26. Removing and Installing the System Board Screws Installing the System Board 100 101 Safety First-For You and Your SystemStart-Up Routine Checking the Equipment Problem Troubleshooting External ConnectionsTroubleshooting the Video Subsystem 103 Troubleshooting the Keyboard Troubleshooting the Mouse 105 Troubleshooting USB DevicesResponding to a Systems Management Alert Message Liquid spills Splashes Excessive humidity Troubleshooting a Wet System Troubleshooting Power Supply Modules Troubleshooting a Damaged SystemTroubleshooting System Components Fan is not operating properly Troubleshooting Fan Modules 109 Troubleshooting the DRAC/MC Module Troubleshooting a Network Switch Module Troubleshooting Server Module Components 111 Inside the Server Module Faulty memory module Faulty server module board Troubleshooting Server Module Memory 113 Troubleshooting Hard Drives Troubleshooting the Server Module Board Troubleshooting Microprocessors 115 Troubleshooting the Server Module Battery 116 117 Using Server Administrator DiagnosticsSystem Diagnostics Features Running System Diagnostics From a USB Flash Drive When to Use the System DiagnosticsRunning the System Diagnostics From the Utility Partition 119 System Diagnostics Testing OptionsUsing the Advanced Testing Options System Diagnostics Testing Options Function Error Messages 121 DIP Switch Settings-A General ExplanationDIP Switches 122 Server Module Board DIP Switch 123 Server Module Board ConnectorsServer-Module DIP Switch Settings Description Switch 124 Server Module Board Connectors 125 Disabling a Forgotten Password Getting Help Online ServicesTechnical Assistance 127 Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support Service 129 Before You Call 130 131 132 Contacting Dell 133 134 135 136 137 138 139 140 141 142 Country Code Technical Support for all other Dell products Fax SwitchboardCustomer Service Fax 143 144 145 146 Country Code Precision Technical Support PowerApp, PowerEdge 147 148 Celsius 149Amperes AC Alternating current BTU British thermal unit Cm Centimeters Cmos Complementary metal-oxide semiconductor 150 Fahrenheit 151 LVD Low voltage differential Meters MA Milliamperes 152 153 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette154 Volts VAC Volts alternating current VDC Volts direct current 155 156 Index 157Sata hard drive Sata Gb Ethernet pass-throughmodule Fibre Channel pass-through module Ethernet switch diagnostic, 30 PowerConnect 5316M 159 USB