Troubleshooting Your System 113
Troubleshooting Hard Drives
Problem
• Device driver error
• Improperly seated hard drive carrier
• Faulty hard drive or hard-drive carrier
• Device drivers
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all the files on the hard drive, if possible.
1
Run the appropriate controllers test and the hard drive tests in system diagnostics. See "Running
System Diagnostics" on page117.
If the tests fail, continue to step3.
2
Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that
the drive may be removed safely, then remove and reseat the drive carrier in the server module. See
"Hard Drives" on page89.
3
Restart your server module, enter the System Setup program, and confirm that the integrated drive
controller is enabled. See "Integrated Devices Screen" on page48.
4
Ensure that any required device drivers are installed and are configured correctly.
NOTICE: Installing a hard drive into another bay will break the mirror if the mirror state is optimal.
5
Remove the hard drive and install it in the other drive bay. See "Hard Drives" on page89.
6
If the problem is resolved, reinstall the hard drive in the original bay.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent
problems. Replace the drive carrier.
7
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See
"Configuring the Boot Drive" on page91.
8
Partition and logically format the hard drive.
9
If possible, restore the files to the drive.
If the problem persists, see "Getting Help" on page 127.