101, Troubleshooting the Video Subsystem 102, 103 | Dell 1955

Server Module Control Panel Assembly (Service-Only Procedure)	96
Removing the Server Module Control Panel	96
Installing the Server Module Control Panel	97
System Board (Service-Only Procedure)	98
Removing the System Board	98
Installing the System Board	99

4 Troubleshooting Your System	101
Safety First—ForYou and Your System	101
Start-Up Routine	101
Checking the Equipment	101
Troubleshooting External Connections	102
Troubleshooting the Video Subsystem	102
Troubleshooting the Keyboard	103
Troubleshooting the Mouse	104
Troubleshooting USB Devices	105
Responding to a Systems Management Alert Message	105
Troubleshooting a Wet System	106
Troubleshooting a Damaged System	107
Troubleshooting System Components	107
Troubleshooting Power Supply Modules	107
Troubleshooting Fan Modules	108
Troubleshooting the DRAC/MC Module	109
Troubleshooting a Network Switch Module	110
Troubleshooting Server Module Components	110
Inside the Server Module	111
Troubleshooting Server Module Memory	112
Troubleshooting Hard Drives	113
Troubleshooting Microprocessors	114
Troubleshooting the Server Module Board	114
Troubleshooting the Server Module Battery	115

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Contents

Image 6

Dell 1955 owner manual 101, Troubleshooting the Video Subsystem 102, 103, 104, 105, 106, 107, 108, 111, 113, 114

Contents

Dell PowerEdge 1955 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m January Contents Baseboard Management Controller Configuration Tiering an Avocent Digital Access KVM Switch From a Dell Removing and Installing Server Module ComponentsGeneral Memory Module Installation Guidelines Troubleshooting Server Module Memory 112 Troubleshooting the Video Subsystem 102Troubleshooting Power Supply Modules 107 101 Returning Items for Warranty Repair or Credit 129 Contents Using Server Administrator Diagnostics 117DIP Switch Settings-A General Explanation 121 118 132 Other Information You May Need About Your System System Status Features System Overview Front-Panel Control and Indicators System power button Blinking Server Module FeaturesChassis is being identified. Either the front or back Be turned off by pressing the identification button KVM selection indicator KVM selection button Provides information about the status indicators Installed Occurring About Your System Fault existsModule by using the keyboard Green/amber blinking Hard-Drive Features Using USB Diskette or USB CD Drives Hard-Drive Features and Indicators Drive activity indicator Drives on Bay Back-Panel FeaturesBay Fan modules PowerConnect 5316M Module KVM module DRAC/MC module Module Through Module on Gb pass-through module Power Supply IndicatorStatus see DRAC/MC Module on Module on DC power indicator Or a failed fan within the power supply. See PowerSupply Modules on AC power present Green Fan Module Indicators Fan 2 fault indicator Fan Module Indicator Codes Avocent Analog KVM Switch Module KVM Modules Cable PS/2 2 and video Power indicator Connector System ACI port NoneDigital or analog console switch Avocent Digital Access KVM Switch Module Interface KVM cable PS/2 2 Video About Your System Off LAN is not active Amber blinking Serial connectorDRAC/MC Module Communicating Important I/O Configuration Considerations See DRAC/MC Module on Guidelines for Installing Connectivity Modules ConnectivityDRAC/MC Firmware Requirements PowerConnect 5316M Ethernet Switch Module Card Either or both Bays Indicator Off Off Module is operating normally About Your System Fibre Channel Pass-Through Module Fibre Channel Switch Module Infiniband Pass-through Module 13. Gb Pass-through Module Indicators and Features Gb Ethernet Pass-through Module There is no network activity Installing Connectivity Modules onServer Module Messages Due to an I/O module mismatch. See Guidelines for Module Installation Guidelines on General Memory Module InstallationSystem Setup program. See Nvramclr switch is set to on Set the Nvramclr switch to off 13. Server Module Messages Causes Corrective Actions Memory Module InstallationTroubleshooting Server Module Populate two, four, or eight DIMMs Connected. If the problem persists If the problem persists, replaceFaulty keyboard controller faulty See Getting Help on Custom cable faulty keyboard Replace the keyboard For the boot device is enabled Modules, or faulty server moduleMemory mirroring enabled Information only Faulty server module board See Getting Help on Remote Configuration request 105 or Troubleshooting HardDrives installed in your system Persists, see Troubleshooting Hard Diagnostics Messages Alert Messages About Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen Main System Setup Program Screen System Setup Program Options Description Asset Tag Auto default System Setup Program Options Description Boot SequenceAttached to the system before the system enters Bios Setup Password on page 53 for more information Memory Information Screen CPU Information Screen Integrated Devices Screen Random memory accessEnables the integrated SAS controller Number of cores of the processors Serial Communication Screen System Security Screen Exit Screen System and Setup Password Features Using the System Password Using the System Setup Program Using the Setup Password Deleting or Changing an Existing System Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module Options Using the System Setup Program Installing System Options Installing System Options Power Supply Modules System Power GuidelinesRemoving a Power Supply Module Installing a Power Supply Module Fan Modules Removing and Installing a Fan Module Handle Release tab Removing a Fan Installing a Fan Removing a DRAC/MC ModuleFan lever Fan-release tab Installing a DRAC/MC Module Installing a KVM Module KVM ModuleRemoving a KVM Module KVM module Mouse KVM module Keyboard Oscar Interconnecting cable KVM switch System ACI port System Analog KVM switch Custom KVM cable Digital KVM switch System Chassis I/O Module Module Placements Installing an I/O Module 10. Removing and Installing an I/O Module O module Removing a Server Module Handle Installing System OptionsServer Modules Lower handle Installing a Server Module Module Lower handle Logo Opening the Server Module 13. Opening a Server Module Cover Server module Closing the Server Module Removing and Installing Server Module Components Memory General Memory Module Installation Guidelines Memory Sparing Memory Mirroring Sample Memory Configurations Channel Total Memory Sample Memory ConfigurationsShows examples of supported memory configurations 512 MB 256 MB Blank None 16 GB 32 GB Socket Alignment key Edge connector Ejectors Module Daughter Card Daughter card connectors on Activating the Integrated NIC TOE Processors 18. Installing and Removing the Heat Sink Screws Pin-1 corner of processor Installing System Options Server Module Battery 20. Replacing the System Battery + side of battery Hard Drives 21. Installing a Hard Drive Server module Hard drive Removing a Hard Drive Configuring the Boot Drive Installing a Hard Drive Into a Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Back-Panel Module Cage Assembly Service-Only Procedure Removing the Back-Panel Module Cage Assembly Installing the Back-Panel Module Cage Assembly Back rails Screws Chassis Control Panel Assembly Service-Only Procedure Removing the Chassis Control Panel Installing the Chassis Control Panel Control-panel cable Control-panel securing tab Server Module Control Panel Assembly Service-Only Procedure Removing the Server Module Control Panel Installing the Server Module Control Panel System Board Service-Only Procedure Removing the System Board Installing the System Board 26. Removing and Installing the System Board Screws 100 Checking the Equipment Safety First-For You and Your SystemStart-Up Routine 101 Troubleshooting External Connections Troubleshooting the Video SubsystemProblem Troubleshooting the Keyboard 103 Troubleshooting the Mouse Troubleshooting USB Devices Responding to a Systems Management Alert Message105 Troubleshooting a Wet System Liquid spills Splashes Excessive humidity Troubleshooting a Damaged System Troubleshooting System ComponentsTroubleshooting Power Supply Modules Troubleshooting Fan Modules Fan is not operating properly Troubleshooting the DRAC/MC Module 109 Troubleshooting Server Module Components Troubleshooting a Network Switch Module Inside the Server Module 111 Troubleshooting Server Module Memory Faulty memory module Faulty server module board Troubleshooting Hard Drives 113 Troubleshooting Microprocessors Troubleshooting the Server Module Board Troubleshooting the Server Module Battery 115 116 Running System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 117 From the Utility Partition When to Use the System DiagnosticsRunning the System Diagnostics From a USB Flash Drive System Diagnostics Testing Options Function System Diagnostics Testing OptionsUsing the Advanced Testing Options 119 Error Messages DIP Switch Settings-A General Explanation DIP Switches121 Server Module Board DIP Switch 122 Switch Server Module Board ConnectorsServer-Module DIP Switch Settings Description 123 Server Module Board Connectors 124 125 Disabling a Forgotten Password 127 Online ServicesTechnical Assistance Getting Help Technical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service Before You Call 129 130 131 Contacting Dell 132 133 134 135 136 137 138 139 140 141 142 143 Fax SwitchboardCustomer Service Fax Country Code Technical Support for all other Dell products 144 145 Country Code Precision Technical Support PowerApp, PowerEdge 146 147 148 BTU British thermal unit 149Amperes AC Alternating current Celsius 150 Cm Centimeters Cmos Complementary metal-oxide semiconductor 151 Fahrenheit 152 LVD Low voltage differential Meters MA Milliamperes 153 System diskette See bootable diskette 154TCP/IP Transmission Control Protocol/Internet Protocol 155 Volts VAC Volts alternating current VDC Volts direct current 156 Gb Ethernet pass-throughmodule 157Sata hard drive Sata Index Ethernet switch diagnostic, 30 PowerConnect 5316M Fibre Channel pass-through module 159 USB