114 Troubleshooting Your System
Troubleshooting Microprocessors
Problem
• System message indicates a problem with the microprocessor
• Heat sink is not installed for the microprocessor
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
Remove the server module. See "Removing a Server Module" on page 73.
2
Open the server module. See "Opening the Server Module" on page75.
3
Ensure that the microprocessor(s) and heat sink(s) are properly installed. See "Processors" on page84.
If your system only has one microprocessor installed, ensure that it is installed in socket PROC_1. See
Figure 6-3.
4
Close the server module. See "Closing the Server Module" on page76.
5
Install the server module. See "Installing a Server Module" on page74.
6
Run
Quick Tests
in the system diagnostics. See "Running System Diagnostics" on page117.
If the tests fail or the problem persists, see "Getting Help" on page127.
Troubleshooting the Server Module Board
Problem
• System message indicates a problem with the server module board
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the server module.
2
Remove and reinstall the server module. See "Server Modules" on page73.
3
Turn on the server module.
4
Run the system board test in the system diagnostics. See "Running System Diagnostics" on page117.
If the tests fail, see "Getting Help" on page 127.