Troubleshooting Microprocessors
Problem
•System message indicates a problem with the microprocessor
•Heat sink is not installed for the microprocessor
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Remove the server module. See "Removing a Server Module" on page 73.
2Open the server module. See "Opening the Server Module" on page 75.
3Ensure that the microprocessor(s) and heat sink(s) are properly installed. See "Processors" on page 84.
If your system only has one microprocessor installed, ensure that it is installed in socket PROC_1. See Figure
4Close the server module. See "Closing the Server Module" on page 76.
5Install the server module. See "Installing a Server Module" on page 74.
6Run Quick Tests in the system diagnostics. See "Running System Diagnostics" on page 117. If the tests fail or the problem persists, see "Getting Help" on page 127.
Troubleshooting the Server Module Board
Problem
•System message indicates a problem with the server module board
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1Turn off the server module.
2Remove and reinstall the server module. See "Server Modules" on page 73.
3Turn on the server module.
4Run the system board test in the system diagnostics. See "Running System Diagnostics" on page 117. If the tests fail, see "Getting Help" on page 127.
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Troubleshooting Your System
