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Dell R900 manual 148

Models: R900

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cRemove all the processors. See "Processors" on page 101.

dInstall a processor into the socket for processor 1. See "Processors" on page 101.

NOTE: To locate the processors, see Figure 3-1.

eClose the system. See "Installing the Top Cover" on page 60.

fReconnect the system to the electrical outlet, and turn on the system and attached peripherals.

gRun the appropriate online diagnostic test.

hIf the test completes successfully, then repeat steps a through g.

iIf the test fails, the processor in the system is faulty. See "Getting Help" on page 165.

11Reinstall the processors. See "Processors" on page 101.

148

Troubleshooting Your System

Image 148

Dell R900 manual 148

Contents

Page September XK946 Contents Disabling a Forgotten Password Removing and Installing the Top CoverReplacing a Hard Drive Carrier 101 Replacing the System Battery Safety First-For You and Your SystemTroubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsTroubleshooting a Wet System 134 Using PowerEdge Diagnostics 149 System Diagnostics FeaturesExecuting System Diagnostics 150 133153 Glossary About Your System Other Information You May NeedAccessing System Features During Startup Keystrokes for Accessing System Functions DescriptionFront Panel Features and Indicators Before the power is turned off. If Hard Drive Indicator Codes Hard Drive Indicators Smart Connecting External Devices Hard Drive Indicators Pattern Green element Amber eLementBack Panel Features and Indicators Power Indicator Codes Redundant Power Supply Indicators Indicator FunctionNIC Indications Indicators Illumination MeaningLCD Status Messages LCD Status Messages Code Test Causes System NameE1210 Cmos Batt LCD Status Messages Code Test Causes Corrective ActionsE1418 CPU # E141F CPU PCI Perr E1712 PCI Serr CPU DMA E2020 CPU Config E2112 Mem Spare Crd # Dimm Solving Problems Described by LCD Status Messages Removing LCD Status MessagesSystem Messages System Messages Corrective ActionSystem Messages Remote Access Controller initialization Defective system board Expansion card improperly installed or Diagnostics Messages Alert MessagesAbout Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Setup Menu Key Use Function DescriptionSystem Setup Options Main ScreenSystem Setup Program Options Description Memory Information Screen CPU Information ScreenMemory Information Screen Option Description CPU Information Screen Option DescriptionIntegrated Devices Screen Integrated Devices Screen Options DescriptionPCI IRQ Screen Serial Communication ScreenPCI IRQ Screen Options Description Serial Communication Screen Options DescriptionEmbedded Server Management Screen System Security ScreenEmbedded Server Management Options Description System Security Screen Options DescriptionSystem and Setup Password Features Trusted Platform Module TPM Security ScreenExit Screen 10. TPM Security Screen Options DescriptionUsing the System Password Assigning a System PasswordUsing Your System Password to Secure Your System Disabling an Existing System Password Changing the System PasswordUsing the Setup Password Assigning a Setup PasswordDisabling a Forgotten Password Baseboard Management Controller ConfigurationOperating With a Setup Password Enabled Disabling the System PasswordEntering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended Tools Inside the SystemRemoving and Installing the Top Cover Inside the SystemInstalling the Top Cover Removing the Top CoverRemoving the Top Cover Before You Begin Hard DrivesRemoving a Drive Blank Installing a Drive Blank Removing a Drive BlankRemoving a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Removing a Hot-Plug Hard DriveReplacing a Hard Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierRemoving a Hard Drive From a Hard Drive Carrier SATAu SAS Power Supplies Removing a Power SupplyInstalling a Power Supply Removing a Power SupplySystem Fans Installing a Front System FanRemoving a Front System Fan Hot-plugging a Front System Fan Removing a Back System Fan Hot-plugging a Front System FanInstalling a Back System Fan Hot-plugging a Back System FanRemoving a Back System Fan Housing Installing a Back System Fan Housing Removing a Back System Fan HousingCooling Shroud Removing the Cooling ShroudInstalling the Cooling Shroud Removing the Cooling ShroudSAS Controller Card 10. SAS RAID Controller Card Removing a SAS Controller Card Installing an SAS Controller CardSAS and SAS RAID Controller Card Cabling Guidelines 11 .5-Inch SAS / SAS RAID Cabling Sataa connector on system board 12 .5-Inch SAS / SAS RAID Cabling RAID Battery Installing a RAID BatteryRemoving a RAID Battery 13. Installing a RAID BatteryInstalling a PCI Express Card Configuring the Boot DevicePCI Express Add-in Cards 14. Installing and Removing PCI Express Cards Removing a PCI Express Card Optical DriveRemoving the Optical Drive Installing the Optical Drive 15. Removing the Optical DriveReplacing an Optical Drive Mounting Tray 16. Optical Drive and Optical Drive Mounting Tray General Memory Module Installation Guidelines System MemoryNon-Optimal Memory Configurations Memory Sparing SupportValid Memory Configurations Branch Memory Mirroring SupportChannel Riser a Riser B Riser C Riser D Memory ModesDimm A1 Dimm B1 Dimm C1 Dimm D1 Removing a Memory Riser 17. Removing a Memory Riser Installing a Memory Riser Memory Population RulesInstalling Memory Modules Removing the Memory Riser Cover18. Installing Memory Modules 100Processors Removing Memory ModulesRemoving a Processor Heat Sink 101102 19. Installing and Removing a Processor Heat Sink 103Removing a Processor Installing a Processor Heat Sink104 Installing a Processor 105106 21. Removing a Processor Filler Blank107 Replacing the System Battery System Battery108 22. Replacing the System Battery 109Activating the NIC TOE RiserRemoving the I/O Riser 110Installing the I/O Riser 111Installing a Drac 11224. Installing a Drac 113Removing the SAS Backplane 3.5 Hard Drives SAS Backplane Service-only Procedure114 115 25. Removing the SAS Backplane 3.5-inch Hard DrivesRemoving the SAS Backplane 2.5-inch Hard Drives Installing the SAS Backplane 3.5-inch Hard Drives116 117 118 26. Removing the SAS Backplane 2.5-inch Hard DrivesRemoving the Power Interposer Board Installing the SAS Backplane 2.5 Hard Drives119 27. Removing the Power Interposer Board 120Installing the Power Interposer Board 121Removing the System Board System Board Service-only Procedure122 123 Installing the System Board 124125 126 Safety First-For You and Your System Start-Up Routine127 Start-Up Routine Indications Look/listen for ActionTroubleshooting IRQ Assignment Conflicts IRQ Assignment Defaults IRQ LineChecking the Equipment 128Troubleshooting External Connections Troubleshooting the Video SubsystemProblem ActionTroubleshooting the Keyboard 130Troubleshooting the Mouse Troubleshooting Basic I/O Functions131 Troubleshooting a USB Device Troubleshooting a Serial I/O Device132 Troubleshooting a NIC 133Troubleshooting a Wet System 134Troubleshooting a Damaged System 135Troubleshooting the System Battery 136Troubleshooting Power Supplies 137Troubleshooting a Fan Troubleshooting System Cooling138 Troubleshooting System Memory 139140 Troubleshooting an Optical Drive 141Troubleshooting a Hard Drive 142143 Troubleshooting a SAS or SAS RAID Controller Card 144Troubleshooting Expansion Cards 145146 Troubleshooting Processors 147148 System Diagnostics Features Using PowerEdge Diagnostics149 When to Use the System Diagnostics Executing System DiagnosticsSystem Diagnostics Testing Options System Diagnostics Testing Options FunctionUsing the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options 151Viewing Information and Results 152System Board Jumpers and Connectors 153System Board Jumpers Location Setting Description System Board Connectors154 System Board Connectors Description 155SAS Backplane Connectors 156SAS Backplane Connectors 2.5-Inch System Front 157SAS Backplane Connectors 2.5-Inch System Back 158SAS Backplane Connectors 3.5-inch x5 Option Front 159Power Interposer Connectors 160Power Interposer Connectors 2.5-inch x8 Option Front 161162 163 164 Obtaining Assistance 165Online Services 166Support Service Automated Order-Status Service167 Before You Call 168Diagnostics Checklist 169Contacting Dell 170Glossary 171172 173 174 175 176 177 178 179 180 181 182 Index 183184 185 NIC 186Post 187Expansion card 188189 190