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Getting Help
Obtaining Assistance
If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1See "Troubleshooting Your System" on page 127 for information and procedures that pertain to the problem your computer is experiencing.
2See "Running the System Diagnostics" on page 149 for procedures on how to run Dell Diagnostics.
3Fill out the "Diagnostics Checklist" on page 169.
4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 166 for a more extensive list of Dell Support online.
5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 170.
NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder,
For instructions on using the Dell Support, see "Support Service" on page 167.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.
Getting Help
