Troubleshooting System Cooling, Troubleshooting a Fan | Dell R900

5Install a new power supply. See "Installing a Power Supply" on page 69. If the problem persists, see "Getting Help" on page 165.

Troubleshooting System Cooling

Problem

Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist:

•Ambient temperature is too high.

•External airflow is obstructed.

•Cables inside the system obstruct airflow.

•An individual cooling fan has failed. See "Troubleshooting a Fan" on page 138.

Troubleshooting a Fan

Problem

•System-status indicator is amber.

•Systems management software issues a fan-related error message.

•Front panel LCD indicates a problem with the fan.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

1Run the appropriate diagnostic test. See "Using PowerEdge Diagnostics" on page 149.

2Open the system. See "Removing the Top Cover" on page 60.

CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace one fan at a time.

138

Troubleshooting Your System

Image 138

Dell R900 manual Troubleshooting System Cooling, Troubleshooting a Fan, 138

Contents

Page September XK946 Contents Disabling a Forgotten Password Removing and Installing the Top Cover Replacing a Hard Drive Carrier 101 Troubleshooting IRQ Assignment Conflicts Replacing the System BatterySafety First-For You and Your System Troubleshooting External Connections Executing System Diagnostics 150 Troubleshooting a Wet System 134Using PowerEdge Diagnostics 149 System Diagnostics Features 133 153 Glossary About Your System Other Information You May Need Accessing System Features During Startup Keystrokes for Accessing System Functions Description Front Panel Features and Indicators Before the power is turned off. If Hard Drive Indicator Codes Hard Drive Indicators Smart Connecting External Devices Hard Drive Indicators Pattern Green element Amber eLement Back Panel Features and Indicators Power Indicator Codes Redundant Power Supply Indicators Indicator Function Indicators Illumination Meaning NIC IndicationsLCD Status Messages LCD Status Messages Code Test Causes System Name E1210 Cmos Batt LCD Status Messages Code Test Causes Corrective Actions E1418 CPU # E141F CPU PCI Perr E1712 PCI Serr CPU DMA E2020 CPU Config E2112 Mem Spare Crd # Dimm Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages System Messages Corrective Action System Messages Remote Access Controller initialization Defective system board Expansion card improperly installed or Diagnostics Messages Alert Messages About Your System Entering the System Setup Program Responding to Error Messages Using the System Setup Program Setup Menu Key Use Function Description System Setup Options Main Screen System Setup Program Options Description Memory Information Screen Option Description Memory Information ScreenCPU Information Screen CPU Information Screen Option Description Integrated Devices Screen Integrated Devices Screen Options Description PCI IRQ Screen Options Description PCI IRQ ScreenSerial Communication Screen Serial Communication Screen Options Description Embedded Server Management Options Description Embedded Server Management ScreenSystem Security Screen System Security Screen Options Description Exit Screen System and Setup Password FeaturesTrusted Platform Module TPM Security Screen 10. TPM Security Screen Options Description Using the System Password Assigning a System Password Using Your System Password to Secure Your System Disabling an Existing System Password Changing the System Password Using the Setup Password Assigning a Setup Password Operating With a Setup Password Enabled Disabling a Forgotten PasswordBaseboard Management Controller Configuration Disabling the System Password Entering the BMC Setup Module BMC Setup Module Options Using the System Setup Program Installing System Components Recommended Tools Inside the System Removing and Installing the Top Cover Inside the System Installing the Top Cover Removing the Top Cover Removing the Top Cover Hard Drives Before You BeginRemoving a Drive Blank Installing a Drive Blank Removing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Removing a Hot-Plug Hard Drive Installing a SAS Hard Drive Into a SATAu Drive Carrier Replacing a Hard Drive CarrierRemoving a Hard Drive From a Hard Drive Carrier SATAu SAS Power Supplies Removing a Power Supply Installing a Power Supply Removing a Power Supply Installing a Front System Fan System FansRemoving a Front System Fan Hot-plugging a Front System Fan Removing a Back System Fan Hot-plugging a Front System Fan Installing a Back System Fan Hot-plugging a Back System Fan Removing a Back System Fan Housing Installing a Back System Fan Housing Removing a Back System Fan Housing Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Removing the Cooling Shroud SAS Controller Card 10. SAS RAID Controller Card Installing an SAS Controller Card Removing a SAS Controller CardSAS and SAS RAID Controller Card Cabling Guidelines 11 .5-Inch SAS / SAS RAID Cabling Sataa connector on system board 12 .5-Inch SAS / SAS RAID Cabling RAID Battery Installing a RAID Battery Removing a RAID Battery 13. Installing a RAID Battery Configuring the Boot Device Installing a PCI Express CardPCI Express Add-in Cards 14. Installing and Removing PCI Express Cards Optical Drive Removing a PCI Express CardRemoving the Optical Drive Installing the Optical Drive 15. Removing the Optical Drive Replacing an Optical Drive Mounting Tray 16. Optical Drive and Optical Drive Mounting Tray General Memory Module Installation Guidelines System Memory Non-Optimal Memory Configurations Memory Sparing Support Channel Valid Memory Configurations BranchMemory Mirroring Support Riser a Riser B Riser C Riser D Memory Modes Dimm A1 Dimm B1 Dimm C1 Dimm D1 Removing a Memory Riser 17. Removing a Memory Riser Installing a Memory Riser Memory Population Rules Installing Memory Modules Removing the Memory Riser Cover 18. Installing Memory Modules 100 Removing a Processor Heat Sink ProcessorsRemoving Memory Modules 101 102 19. Installing and Removing a Processor Heat Sink 103 Installing a Processor Heat Sink Removing a Processor104 Installing a Processor 105 106 21. Removing a Processor Filler Blank 107 System Battery Replacing the System Battery108 22. Replacing the System Battery 109 Removing the I/O Riser Activating the NIC TOERiser 110 Installing the I/O Riser 111 Installing a Drac 112 24. Installing a Drac 113 SAS Backplane Service-only Procedure Removing the SAS Backplane 3.5 Hard Drives114 115 25. Removing the SAS Backplane 3.5-inch Hard Drives Installing the SAS Backplane 3.5-inch Hard Drives Removing the SAS Backplane 2.5-inch Hard Drives116 117 118 26. Removing the SAS Backplane 2.5-inch Hard Drives Installing the SAS Backplane 2.5 Hard Drives Removing the Power Interposer Board119 27. Removing the Power Interposer Board 120 Installing the Power Interposer Board 121 System Board Service-only Procedure Removing the System Board122 123 Installing the System Board 124 125 126 127 Safety First-For You and Your SystemStart-Up Routine Start-Up Routine Indications Look/listen for Action Checking the Equipment Troubleshooting IRQ Assignment ConflictsIRQ Assignment Defaults IRQ Line 128 Problem Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Action Troubleshooting the Keyboard 130 Troubleshooting Basic I/O Functions Troubleshooting the Mouse131 Troubleshooting a Serial I/O Device Troubleshooting a USB Device132 Troubleshooting a NIC 133 Troubleshooting a Wet System 134 Troubleshooting a Damaged System 135 Troubleshooting the System Battery 136 Troubleshooting Power Supplies 137 Troubleshooting System Cooling Troubleshooting a Fan138 Troubleshooting System Memory 139 140 Troubleshooting an Optical Drive 141 Troubleshooting a Hard Drive 142 143 Troubleshooting a SAS or SAS RAID Controller Card 144 Troubleshooting Expansion Cards 145 146 Troubleshooting Processors 147 148 Using PowerEdge Diagnostics System Diagnostics Features149 System Diagnostics Testing Options When to Use the System DiagnosticsExecuting System Diagnostics System Diagnostics Testing Options Function Selecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing 151 Viewing Information and Results 152 System Board Jumpers and Connectors 153 System Board Connectors System Board Jumpers Location Setting Description154 System Board Connectors Description 155 SAS Backplane Connectors 156 SAS Backplane Connectors 2.5-Inch System Front 157 SAS Backplane Connectors 2.5-Inch System Back 158 SAS Backplane Connectors 3.5-inch x5 Option Front 159 Power Interposer Connectors 160 Power Interposer Connectors 2.5-inch x8 Option Front 161 162 163 164 Obtaining Assistance 165 Online Services 166 Automated Order-Status Service Support Service167 Before You Call 168 Diagnostics Checklist 169 Contacting Dell 170 Glossary 171 172 173 174 175 176 177 178 179 180 181 182 Index 183 184 185 NIC 186 Post 187 Expansion card 188 189 190