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Dell R900 manual Troubleshooting System Cooling, Troubleshooting a Fan, 138

Models: R900

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5Install a new power supply. See "Installing a Power Supply" on page 69. If the problem persists, see "Getting Help" on page 165.

Troubleshooting System Cooling

Problem

Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist:

•Ambient temperature is too high.

•External airflow is obstructed.

•Cables inside the system obstruct airflow.

•An individual cooling fan has failed. See "Troubleshooting a Fan" on page 138.

Troubleshooting a Fan

Problem

•System-status indicator is amber.

•Systems management software issues a fan-related error message.

•Front panel LCD indicates a problem with the fan.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

1Run the appropriate diagnostic test. See "Using PowerEdge Diagnostics" on page 149.

2Open the system. See "Removing the Top Cover" on page 60.

CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace one fan at a time.

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Troubleshooting Your System

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Dell R900 manual Troubleshooting System Cooling, Troubleshooting a Fan, 138

Contents

Page September XK946 Contents Disabling a Forgotten Password Removing and Installing the Top CoverReplacing a Hard Drive Carrier 101 Troubleshooting IRQ Assignment Conflicts Replacing the System BatterySafety First-For You and Your System Troubleshooting External ConnectionsExecuting System Diagnostics 150 Troubleshooting a Wet System 134Using PowerEdge Diagnostics 149 System Diagnostics Features 133153 Glossary About Your System Other Information You May NeedAccessing System Features During Startup Keystrokes for Accessing System Functions DescriptionFront Panel Features and Indicators Before the power is turned off. If Hard Drive Indicator Codes Hard Drive Indicators Smart Connecting External Devices Hard Drive Indicators Pattern Green element Amber eLementBack Panel Features and Indicators Power Indicator Codes Redundant Power Supply Indicators Indicator FunctionIndicators Illumination Meaning NIC IndicationsLCD Status Messages LCD Status Messages Code Test Causes System NameE1210 Cmos Batt LCD Status Messages Code Test Causes Corrective ActionsE1418 CPU # E141F CPU PCI Perr E1712 PCI Serr CPU DMA E2020 CPU Config E2112 Mem Spare Crd # Dimm Solving Problems Described by LCD Status Messages Removing LCD Status MessagesSystem Messages System Messages Corrective ActionSystem Messages Remote Access Controller initialization Defective system board Expansion card improperly installed or Diagnostics Messages Alert MessagesAbout Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Setup Menu Key Use Function DescriptionSystem Setup Options Main ScreenSystem Setup Program Options Description Memory Information Screen Option Description Memory Information ScreenCPU Information Screen CPU Information Screen Option DescriptionIntegrated Devices Screen Integrated Devices Screen Options DescriptionPCI IRQ Screen Options Description PCI IRQ ScreenSerial Communication Screen Serial Communication Screen Options DescriptionEmbedded Server Management Options Description Embedded Server Management ScreenSystem Security Screen System Security Screen Options DescriptionExit Screen System and Setup Password FeaturesTrusted Platform Module TPM Security Screen 10. TPM Security Screen Options DescriptionUsing the System Password Assigning a System PasswordUsing Your System Password to Secure Your System Disabling an Existing System Password Changing the System PasswordUsing the Setup Password Assigning a Setup PasswordOperating With a Setup Password Enabled Disabling a Forgotten PasswordBaseboard Management Controller Configuration Disabling the System PasswordEntering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended Tools Inside the SystemRemoving and Installing the Top Cover Inside the SystemInstalling the Top Cover Removing the Top CoverRemoving the Top Cover Hard Drives Before You BeginRemoving a Drive Blank Installing a Drive Blank Removing a Drive BlankRemoving a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Removing a Hot-Plug Hard DriveInstalling a SAS Hard Drive Into a SATAu Drive Carrier Replacing a Hard Drive CarrierRemoving a Hard Drive From a Hard Drive Carrier SATAu SAS Power Supplies Removing a Power SupplyInstalling a Power Supply Removing a Power SupplyInstalling a Front System Fan System FansRemoving a Front System Fan Hot-plugging a Front System Fan Removing a Back System Fan Hot-plugging a Front System FanInstalling a Back System Fan Hot-plugging a Back System FanRemoving a Back System Fan Housing Installing a Back System Fan Housing Removing a Back System Fan HousingCooling Shroud Removing the Cooling ShroudInstalling the Cooling Shroud Removing the Cooling ShroudSAS Controller Card 10. SAS RAID Controller Card Installing an SAS Controller Card Removing a SAS Controller CardSAS and SAS RAID Controller Card Cabling Guidelines 11 .5-Inch SAS / SAS RAID Cabling Sataa connector on system board 12 .5-Inch SAS / SAS RAID Cabling RAID Battery Installing a RAID BatteryRemoving a RAID Battery 13. Installing a RAID BatteryConfiguring the Boot Device Installing a PCI Express CardPCI Express Add-in Cards 14. Installing and Removing PCI Express Cards Optical Drive Removing a PCI Express CardRemoving the Optical Drive Installing the Optical Drive 15. Removing the Optical DriveReplacing an Optical Drive Mounting Tray 16. Optical Drive and Optical Drive Mounting Tray General Memory Module Installation Guidelines System MemoryNon-Optimal Memory Configurations Memory Sparing SupportChannel Valid Memory Configurations BranchMemory Mirroring Support Riser a Riser B Riser C Riser D Memory ModesDimm A1 Dimm B1 Dimm C1 Dimm D1 Removing a Memory Riser 17. Removing a Memory Riser Installing a Memory Riser Memory Population RulesInstalling Memory Modules Removing the Memory Riser Cover18. Installing Memory Modules 100Removing a Processor Heat Sink ProcessorsRemoving Memory Modules 101102 19. Installing and Removing a Processor Heat Sink 103Installing a Processor Heat Sink Removing a Processor104 Installing a Processor 105106 21. Removing a Processor Filler Blank107 System Battery Replacing the System Battery108 22. Replacing the System Battery 109Removing the I/O Riser Activating the NIC TOERiser 110Installing the I/O Riser 111Installing a Drac 11224. Installing a Drac 113SAS Backplane Service-only Procedure Removing the SAS Backplane 3.5 Hard Drives114 115 25. Removing the SAS Backplane 3.5-inch Hard DrivesInstalling the SAS Backplane 3.5-inch Hard Drives Removing the SAS Backplane 2.5-inch Hard Drives116 117 118 26. Removing the SAS Backplane 2.5-inch Hard DrivesInstalling the SAS Backplane 2.5 Hard Drives Removing the Power Interposer Board119 27. Removing the Power Interposer Board 120Installing the Power Interposer Board 121System Board Service-only Procedure Removing the System Board122 123 Installing the System Board 124125 126 127 Safety First-For You and Your SystemStart-Up Routine Start-Up Routine Indications Look/listen for ActionChecking the Equipment Troubleshooting IRQ Assignment ConflictsIRQ Assignment Defaults IRQ Line 128Problem Troubleshooting External ConnectionsTroubleshooting the Video Subsystem ActionTroubleshooting the Keyboard 130Troubleshooting Basic I/O Functions Troubleshooting the Mouse131 Troubleshooting a Serial I/O Device Troubleshooting a USB Device132 Troubleshooting a NIC 133Troubleshooting a Wet System 134Troubleshooting a Damaged System 135Troubleshooting the System Battery 136Troubleshooting Power Supplies 137Troubleshooting System Cooling Troubleshooting a Fan138 Troubleshooting System Memory 139140 Troubleshooting an Optical Drive 141Troubleshooting a Hard Drive 142143 Troubleshooting a SAS or SAS RAID Controller Card 144Troubleshooting Expansion Cards 145146 Troubleshooting Processors 147148 Using PowerEdge Diagnostics System Diagnostics Features149 System Diagnostics Testing Options When to Use the System DiagnosticsExecuting System Diagnostics System Diagnostics Testing Options FunctionSelecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing 151Viewing Information and Results 152System Board Jumpers and Connectors 153System Board Connectors System Board Jumpers Location Setting Description154 System Board Connectors Description 155SAS Backplane Connectors 156SAS Backplane Connectors 2.5-Inch System Front 157SAS Backplane Connectors 2.5-Inch System Back 158SAS Backplane Connectors 3.5-inch x5 Option Front 159Power Interposer Connectors 160Power Interposer Connectors 2.5-inch x8 Option Front 161162 163 164 Obtaining Assistance 165Online Services 166Automated Order-Status Service Support Service167 Before You Call 168Diagnostics Checklist 169Contacting Dell 170Glossary 171172 173 174 175 176 177 178 179 180 181 182 Index 183184 185 NIC 186Post 187Expansion card 188189 190