Online Services, 166 | Dell R900 instruction

Online Services

You can learn about Dell products and services on the following websites: www.dell.com

www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com(Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

•Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)

•Anonymous file transfer protocol (FTP) ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

166

Getting Help

Image 166

Dell R900 manual Online Services, 166

Contents

Page September XK946 Contents Disabling a Forgotten Password Removing and Installing the Top Cover Replacing a Hard Drive Carrier 101 Troubleshooting IRQ Assignment Conflicts Replacing the System BatterySafety First-For You and Your System Troubleshooting External Connections Executing System Diagnostics 150 Troubleshooting a Wet System 134Using PowerEdge Diagnostics 149 System Diagnostics Features 133 153 Glossary About Your System Other Information You May Need Accessing System Features During Startup Keystrokes for Accessing System Functions Description Front Panel Features and Indicators Before the power is turned off. If Hard Drive Indicator Codes Hard Drive Indicators Smart Connecting External Devices Hard Drive Indicators Pattern Green element Amber eLement Back Panel Features and Indicators Power Indicator Codes Redundant Power Supply Indicators Indicator Function NIC Indications Indicators Illumination MeaningLCD Status Messages LCD Status Messages Code Test Causes System Name E1210 Cmos Batt LCD Status Messages Code Test Causes Corrective Actions E1418 CPU # E141F CPU PCI Perr E1712 PCI Serr CPU DMA E2020 CPU Config E2112 Mem Spare Crd # Dimm Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages System Messages Corrective Action System Messages Remote Access Controller initialization Defective system board Expansion card improperly installed or Diagnostics Messages Alert Messages About Your System Entering the System Setup Program Responding to Error Messages Using the System Setup Program Setup Menu Key Use Function Description System Setup Options Main Screen System Setup Program Options Description Memory Information Screen Option Description Memory Information ScreenCPU Information Screen CPU Information Screen Option Description Integrated Devices Screen Integrated Devices Screen Options Description PCI IRQ Screen Options Description PCI IRQ ScreenSerial Communication Screen Serial Communication Screen Options Description Embedded Server Management Options Description Embedded Server Management ScreenSystem Security Screen System Security Screen Options Description Exit Screen System and Setup Password FeaturesTrusted Platform Module TPM Security Screen 10. TPM Security Screen Options Description Using the System Password Assigning a System Password Using Your System Password to Secure Your System Disabling an Existing System Password Changing the System Password Using the Setup Password Assigning a Setup Password Operating With a Setup Password Enabled Disabling a Forgotten PasswordBaseboard Management Controller Configuration Disabling the System Password Entering the BMC Setup Module BMC Setup Module Options Using the System Setup Program Installing System Components Recommended Tools Inside the System Removing and Installing the Top Cover Inside the System Installing the Top Cover Removing the Top Cover Removing the Top Cover Before You Begin Hard DrivesRemoving a Drive Blank Installing a Drive Blank Removing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Removing a Hot-Plug Hard Drive Replacing a Hard Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierRemoving a Hard Drive From a Hard Drive Carrier SATAu SAS Power Supplies Removing a Power Supply Installing a Power Supply Removing a Power Supply System Fans Installing a Front System FanRemoving a Front System Fan Hot-plugging a Front System Fan Removing a Back System Fan Hot-plugging a Front System Fan Installing a Back System Fan Hot-plugging a Back System Fan Removing a Back System Fan Housing Installing a Back System Fan Housing Removing a Back System Fan Housing Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Removing the Cooling Shroud SAS Controller Card 10. SAS RAID Controller Card Removing a SAS Controller Card Installing an SAS Controller CardSAS and SAS RAID Controller Card Cabling Guidelines 11 .5-Inch SAS / SAS RAID Cabling Sataa connector on system board 12 .5-Inch SAS / SAS RAID Cabling RAID Battery Installing a RAID Battery Removing a RAID Battery 13. Installing a RAID Battery Installing a PCI Express Card Configuring the Boot DevicePCI Express Add-in Cards 14. Installing and Removing PCI Express Cards Removing a PCI Express Card Optical DriveRemoving the Optical Drive Installing the Optical Drive 15. Removing the Optical Drive Replacing an Optical Drive Mounting Tray 16. Optical Drive and Optical Drive Mounting Tray General Memory Module Installation Guidelines System Memory Non-Optimal Memory Configurations Memory Sparing Support Channel Valid Memory Configurations BranchMemory Mirroring Support Riser a Riser B Riser C Riser D Memory Modes Dimm A1 Dimm B1 Dimm C1 Dimm D1 Removing a Memory Riser 17. Removing a Memory Riser Installing a Memory Riser Memory Population Rules Installing Memory Modules Removing the Memory Riser Cover 18. Installing Memory Modules 100 Removing a Processor Heat Sink ProcessorsRemoving Memory Modules 101 102 19. Installing and Removing a Processor Heat Sink 103 Removing a Processor Installing a Processor Heat Sink104 Installing a Processor 105 106 21. Removing a Processor Filler Blank 107 Replacing the System Battery System Battery108 22. Replacing the System Battery 109 Removing the I/O Riser Activating the NIC TOERiser 110 Installing the I/O Riser 111 Installing a Drac 112 24. Installing a Drac 113 Removing the SAS Backplane 3.5 Hard Drives SAS Backplane Service-only Procedure114 115 25. Removing the SAS Backplane 3.5-inch Hard Drives Removing the SAS Backplane 2.5-inch Hard Drives Installing the SAS Backplane 3.5-inch Hard Drives116 117 118 26. Removing the SAS Backplane 2.5-inch Hard Drives Removing the Power Interposer Board Installing the SAS Backplane 2.5 Hard Drives119 27. Removing the Power Interposer Board 120 Installing the Power Interposer Board 121 Removing the System Board System Board Service-only Procedure122 123 Installing the System Board 124 125 126 127 Safety First-For You and Your SystemStart-Up Routine Start-Up Routine Indications Look/listen for Action Checking the Equipment Troubleshooting IRQ Assignment ConflictsIRQ Assignment Defaults IRQ Line 128 Problem Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Action Troubleshooting the Keyboard 130 Troubleshooting the Mouse Troubleshooting Basic I/O Functions131 Troubleshooting a USB Device Troubleshooting a Serial I/O Device132 Troubleshooting a NIC 133 Troubleshooting a Wet System 134 Troubleshooting a Damaged System 135 Troubleshooting the System Battery 136 Troubleshooting Power Supplies 137 Troubleshooting a Fan Troubleshooting System Cooling138 Troubleshooting System Memory 139 140 Troubleshooting an Optical Drive 141 Troubleshooting a Hard Drive 142 143 Troubleshooting a SAS or SAS RAID Controller Card 144 Troubleshooting Expansion Cards 145 146 Troubleshooting Processors 147 148 System Diagnostics Features Using PowerEdge Diagnostics149 System Diagnostics Testing Options When to Use the System DiagnosticsExecuting System Diagnostics System Diagnostics Testing Options Function Selecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing 151 Viewing Information and Results 152 System Board Jumpers and Connectors 153 System Board Jumpers Location Setting Description System Board Connectors154 System Board Connectors Description 155 SAS Backplane Connectors 156 SAS Backplane Connectors 2.5-Inch System Front 157 SAS Backplane Connectors 2.5-Inch System Back 158 SAS Backplane Connectors 3.5-inch x5 Option Front 159 Power Interposer Connectors 160 Power Interposer Connectors 2.5-inch x8 Option Front 161 162 163 164 Obtaining Assistance 165 Online Services 166 Support Service Automated Order-Status Service167 Before You Call 168 Diagnostics Checklist 169 Contacting Dell 170 Glossary 171 172 173 174 175 176 177 178 179 180 181 182 Index 183 184 185 NIC 186 Post 187 Expansion card 188 189 190