My bolus stopped
The Bolus Stopped error can occur if the battery cap is loose or the pump was bumped or dropped during a bolus. It can also happen if the pump receives a static shock. As a safety measure, the pump stops the bolus when this happens.
1If you dropped your pump, visually inspect it to make sure that it is not damaged in any way.
2Review your bolus history and reprogram the remaining bolus, if needed.
My pump buttons are not acting right during a bolus
If any button is pressed and held down while a bolus is being delivered, the screen will freeze on that amount. Once the button is released, the units will ramp up to the amount delivered so far. Pressing and holding down the button will not stop the delivery of a bolus.
My pump won’t display my blood glucose reading from my meter
1Make sure you are using the correct meter (Paradigm Link Blood Glucose Monitor Powered by BD Logic Technology). Your pump will communicate with this meter only.
2Make sure your meter is on (set to “snd”) and working correctly.
3Make sure the meter option in your pump is set to “on” and you have set the meter ID number correctly on the pump.
4Make sure your pump does not have a low battery alert condition.
5Make sure the meter is within 4 feet (1.2 meters) of the pump without anything in between such as another person, a wall, etc.
6Make sure there is no RF (radio frequency) interference from other electronic devices that could prevent communication. These devices can include some cell phones, cordless phones, televisions, computers, radios, other Paradigm pumps meters and pump remote controls. To restore communication, simply move away from these other types of devices, or turn them off.
7Your pump will not show another reading. Make sure the pump is idle and the HOME screen is blank.
8If your pump still does not receive your blood glucose reading from the Paradigm Link meter, use the up/down buttons to manually enter your blood glucose (in the ENTER BG screen).
