Chapter: 9
Troubleshooting
This chapter is designed to help you understand the messages that your pump is giving you when you get an alarm or an alert message. The procedures in the beginning of this chapter are to be used when you get specific alarms or cover a likely condition that might happen. A list of alarms is provided at the end of this chapter.
NOTE - It is recommended that you read your warranty statement included with your pump for information on what is covered during your warranty period.
My pump has a no delivery alarm...
When a “No Delivery” alarm occurs, it means the pump is working correctly. Your pump is not broken, but it has detected that something is preventing insulin from being delivered. Do the following steps:
1Check your blood glucose and take an injection if needed.
2Make sure that there is insulin in your reservoir and the tubing is not kinked. If these are all right, go to step 5.
3If necessary unkink the tubing. Clear the alarm by pressing ESC and ACT. A screen will appear with two choices: Resume and Rewind. Select Resume.
4If the reservoir is empty, clear the alarm by pressing ESC and ACT. Select Rewind and change your reservoir and infusion set per the instructions in Chapter 4, “Starting on insulin.”
5Continue troubleshooting by disconnecting at the
6Does insulin come out of the needle at the
a.If yes, change your entire infusion set per the instructions in Chapter 4, “Starting on insulin.”
If NO insulin comes out of the needle at the
b.Your pump remembers the last fixed prime you deliver, so make sure to set your fixed prime amount back to your usual setting. To do this, deliver another fixed prime in your normal amount (the amount specified in your infusion set instructions).
