Honeywell EN2Z-0906GE51 R0708 manual Alarm Forwarding Scenario

USER GUIDE ARENA/ RANGER

ALARM FORWARDING

Alarm forwarding is possible to printers, eMail or mobile phone (via eMail), or service ARENAs. Alarm segregation allows forwarding alarms to different destinations based on definable criteria such as:

•Trigger (information of the alarm itself), such as: Critical / Non-Critical, site on which the alarm occurred, datapoint names, e.g. all points that start with “Heat”, and many more.

•Day of week

•Time of day

Example:

A local authority supervises schools and kindergartens using an ARENA 2.0 in the town hall. Usually, a supervisor employed by the city handles alarms from all connected sites. However, if the supervisor does not acknowledge alarms within 30 minutes, they are being forwarded to external maintenance facilities according to the following rules:

•Only critical alarms are forwarded.

•All school alarms go to dedicated service centrals for schools. Based on weekday and time, different service centrals are used as destination. In the picture, this forwarding path is represented by gray arrows. In this example, 2 destination centrals are available for schools: one Mo-Fr, 08:00-18:00 and the other for the rest of the week.

•All kindergarten alarms go to dedicated service centrals for kindergartens. Based on weekday and time, different service centrals are used as destination. In the picture, this forwarding path is represented by black arrows. In this example, 2 destination centrals are available for kindergartens: one Mo-Fr, 07:00-17:00 and the other for the rest of the week.

•If a forwarded alarm is not acknowledged by the user for longer than 10 minutes on any of the service centrals, it will be sent to mobile phones via eMail. Different target phones can be contacted based on the time / day.

Service ARENA 1

<

School

(Mo - Fri, 08:00 – 18:00)

Service ARENA 2

Customer ARENA

<

School

(Mo - Fri, 18:00 – 08:00)

(Sa/Su, 00:00 – 24:00)

<

Service ARENA 1

<

Kindergarten

(Mo - Fri, 07:00 – 17:00)

Service ARENA 2

TIGER / PANTHER

School 1

LON bus

SERVAL SERVAL SERVAL

TIGER / PANTHER

School 2

LON bus

SERVAL SERVAL SERVAL

TIGER / PANTHER

Kindergarten 1

LON bus

SERVAL SERVAL SERVAL

TIGER / PANTHER

Kindergarten 2

LON bus

<

SERVAL SERVAL SERVAL

Kindergarten

(Mo - Fri, 17:00 – 7:00)

(Sa/Su, 00:00 – 24:00)

Fig. 20. Alarm Forwarding Scenario

79 EN2Z-0906GE51 R0708