Situation

Solution

 

 

Data is missing, but

1. Check your software application to be sure the print file contains

there are no mopier

 

no errors.

messages.

2.

Check your cable to ensure that it is securely connected to both

 

 

 

the mopier connector and the computer connector.

 

3.

Your parallel printer cable may be defective. Use a high-quality

 

 

cable; see Chapter 1 for an HP printer cable part number.

 

 

Printing stops in the

1. Check the control panel for an error message.

middle of the job.

2.

If you are on a network, make sure your computer is correctly

 

 

 

configured and there is not a network problem (see your network

 

 

administrator).

 

3.

Check your line voltage to ensure that it is steady and within

 

 

mopier specifications. (See Appendix A, “Specifications.”) Turn the

 

 

mopier OFF and then back ON.

 

4.

Check the time-out setting in your network application. It may

 

 

need to be increased.

 

5.

If you are trying to copy a file to the mopier from the DOS prompt,

 

 

use the copy command COPY filename LPTn /B (where n is

 

 

the number of printer port, such as LPT1).

 

 

Note: To output the page, you may have to send a formfeed

 

 

command from your computer or from the Job Control Menu.

 

 

 

7 Maintenance & Troubleshooting

EN

Maintenance and Troubleshooting 7-13

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HP 5SI manual Mopier OFF and then back on