HP 5SI Mopier Cannot Print Configuration, Display Messages Cannot be Cleared, Message Solution

Mopier Cannot Print Configuration Page

Check to see if ...	Solution
Correct size of paper is	Check paper trays to be sure correct size media is loaded (Letter
not loaded	or A4). Also, check that guides are set correctly.
Toner cartridge sealing	Remove sealing tape from toner cartridge. See the Getting Started
tape is not removed.	Guide or the installation guide that came with your toner cartridge.
Paper tray is out of paper.	Add paper and close tray, if appropriate.
Mopier cover(s) is open.	Firmly close the mopier top cover and all doors (left, front, and
	right).
Paper is jammed in the	Check for paper jams. (See “Paper Jams” later in this chapter.)
mopier.
Messages appear in the	Review the messages for help. (See “Mopier Messages” later in
display.	this chapter.) If no error messages appear but the configuration
	page still does not print, call for assistance.

Display Messages Cannot be Cleared

Message	Solution
TONER LOW	See “Clearing the TONER LOW Message” earlier in this chapter.
LOAD TRAY 2	Load the requested media into the indicated tray. Press [Select]*]
PLAIN LEGAL	to override and to print on an already loaded paper size.
(or similar messages
requesting that you load
media)
HP MIO 1 INITIALIZING	Wait for the message to disappear (approximately 5 minutes). If
HP MIO 2 INITIALIZING	the mopier MIO card is operating correctly and communicating
	with the network, this message disappears after approximately
	one minute and no action is required.
	If the MIO card is unable to communicate with the network, this
	message remains for five minutes and then disappears. In this
	case the mopier is not communicating with the network (even
	though the message is no longer present). The problem may be a
	bad MIO card, a bad cable or connection on the network, or a
	network problem. Contact your network administrator.

7 Maintenance & Troubleshooting

EN Maintenance and Troubleshooting 7-9