Problems with the 2000-Sheet Input Tray Tray

Problems with the 2000-Sheet Input Tray (Tray 4)

Situation	Solution

Media size	See Chapter 5.
adjustment and
installation

Paper jams and	1.	See “Paper Jams” later in this chapter.
paper feeding	2.	Ensure that the paper weight is within recommended range. See
problems	2.
problems		Chapter 5 for media specifications (Table 5-1) and media use

		guidelines (Table 5-2).
	3.	Don’t pull a paper tray out while printing.
	4.	Check cables and connectors between units.
	5.	Make sure media is fully and correctly loaded.
	6.	Make sure the paper guides are adjusted properly, and not
		skewed. See Chapter 5 for more information on adjusting the
		guides.

Cannot access	1.	Ensure that the paper tray guides are adjusted correctly for the
Tray 4.		paper size you are using. (See Chapter 5.)
	2.	Check Tray Menu for correct type of paper in Tray 4.

Mopier does not	1.	Ensure the 2000-Sheet Input Tray has been installed in your
recognize Tray 4.		printer driver. Refer to Chapter 3 for more information on
		accessing the printer driver.
	2.	Switch the mopier OFF then ON again.
	3.	Ensure that the cable from the Tray 4 base is plugged into the
		mopier. If not, turn the power OFF and plug the cable into the
		mopier, then switch the mopier ON again.
	4.	If the mopier still does not recognize Tray 4, contact your dealer or
		authorized HP service provider.

Refer to “Problems with Tray 2 and Tray 3” earlier in this section. These problems can occur in Tray 4, too.

7 Maintenance & Troubleshooting

Maintenance and Troubleshooting 7-17