HP 5SI manual Calling for Help, Customer Support Options US and Canada

Calling for Help

If you try all the suggestions given in this manual and still need assistance, call the authorized Hewlett-Packard dealer where you purchased your mopier. See appendix E for a listing of HP Sales and Service offices.

Customer Support Options US and Canada

Customer Support Assistance	(208)	323-2551 Mon-Fri 6 a.m. to 6 p.m. (Mountain Time) Free of charge during the
	Warranty Period. Please have your serial number ready when calling.
	Post-warranty telephone assistance is available to answer your product questions.
	(900)	555-1500($2.50** per minute, US only) or call (800) 999-1148($25** per call,
	Visa or Master Card, US and Canada) Mon-Fri 7 a.m. to 6 p.m. and Saturday from 9
	a.m. to 3 p.m. (Mountain Time) Charges begin only when you connect with a
	support technician.
Obtaining Printer Drivers	Phone:		(970) 339-7009	Mail:	Hewlett Packard
					P.O. Box 1754
	Fax:		(970) 330-7655
					Greeley, CO 80632
	Internet: Anonymous FTP to ftp.hp.com
	World-Wide Web: www.hp.com
	HPBulletin Board Service: (208) 344-1691 and set your communication software
	to N,8,1
	America On-Line:Type HP to start your tour, or call (800) 827-6364 and ask for
	representative 1118 to subscribe.
	CompuServe: HP forum (GO HP), or call (800) 524-3388 and ask for
	representative #51.
Accessories and Supplies	(800)	538-8787
HP Support Assistant CD-ROM	This support tool offers a comprehensive online information system designed to
	provide technical and product information on HP products. To subscribe to this
	quarterly service in the US or Canada, call (800) 457-1762.
HP Authorized Dealers and Service	(800)	243-9816 (US) (800) 387-3867 (Canada)
Parts and Manuals	(800)	227-8164 (US) (800) 387-3154 (Canada)
HP Repair Contracts	(800)	743-8308 (US) (800) 268-1221 (Canada)
	Software Application Notes and Audio Tips
HP FIRST*	(800)	333-1917

(208)344-4809

*HP FIRST (Fax Information Retrieval Support Technology) is a no-charge, 24 hours self-help service that provides answers to the most common questions about your mopier. Through HP FIRST, you can receive ordering information, software application notes and printer driver update request forms. Simply dial the HP FIRST number from a touch tone phone connected with a Group 3 Facsimile machine and follow the voice prompts that guide you to select an index of available support and product documents.

**Prices subject to change without notice.

7 Maintenance & Troubleshooting

Continued on the next page.

EN Maintenance and Troubleshooting 7-47