HP 5SI manual Problems with Mailbox with Stapler

Problems with Mailbox with Stapler

Situation	Solution
The job wasn’t	Jobs sent to the stapler may not be stapled for one or more of the
stapled.	following reasons:
	1.	The wrong size or type of media was used for the job.
	2.	More than 20 pages were sent to the stapler, exceeding its
		capacity.
	3.	The stapler may have an obstruction (bent or broken staples) in
		the stapling bed.
	4.	If a staple jam was recently cleared, up to 12 following jobs may
		not be stapled.
	5.	The job may have been sent to a bin other than the stapler bin.
		The wrong size or type of media was used for the job.
	6.	One-page jobs will not be stapled.
	7.	Check the interface cable between the multi-bin mailbox and the
		stapler unit.
General repeated	1.	Check to see that the job to be stapled is less than 2 mm thick.
staple jam problems.	2.	Stapler may have some trapped staple wires that are obstructing
		the magazine. Remove loose staples and paper dust from the
		inside of the stapler.
Mopier does not	1.	Ensure that the Mailbox with Stapler has been installed in your
recognize Mailbox		mopier driver. Refer to Chapter 3, “Mopier Software,” for more
with Stapler		information on accessing the printer driver.
	2.	Ensure that the cable from the Mailbox with Stapler is plugged into
		Tray 4. If not, turn the power off and plug the cable into Tray 4,
		then turn the power back on.
	3.	Ensure that all bins are properly installed.
	4.	If the mopier still does not recognize the Mailbox with Stapler,
		contact you dealer or authorized HP service provider.
Mopier does not	Check the cable between the mopier and the stapler. Make sure it is
recognize stapler.	properly connected at both ends.
Paper jams and	1.	Ensure that you are using 20-lb paper.
paper feeding	2.	Do not pull paper out of the bins while printing.
problems
	3.	Check cables and connectors between units.

7-18 Maintenance and Troubleshooting

EN