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Problems with Mailbox with Stapler
Situation | Solution | ||
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The job wasn’t | Jobs sent to the stapler may not be stapled for one or more of the | ||
stapled. | following reasons: | ||
| 1. | The wrong size or type of media was used for the job. | |
| 2. | More than 20 pages were sent to the stapler, exceeding its | |
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| capacity. | |
| 3. | The stapler may have an obstruction (bent or broken staples) in | |
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| the stapling bed. | |
| 4. | If a staple jam was recently cleared, up to 12 following jobs may | |
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| not be stapled. | |
| 5. | The job may have been sent to a bin other than the stapler bin. | |
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| The wrong size or type of media was used for the job. | |
| 6. | ||
| 7. | Check the interface cable between the | |
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| stapler unit. | |
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General repeated | 1. | Check to see that the job to be stapled is less than 2 mm thick. | |
staple jam problems. | 2. | Stapler may have some trapped staple wires that are obstructing | |
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| the magazine. Remove loose staples and paper dust from the | |
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| inside of the stapler. | |
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Mopier does not | 1. | Ensure that the Mailbox with Stapler has been installed in your | |
recognize Mailbox |
| mopier driver. Refer to Chapter 3, “Mopier Software,” for more | |
with Stapler |
| information on accessing the printer driver. | |
| 2. | Ensure that the cable from the Mailbox with Stapler is plugged into | |
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| Tray 4. If not, turn the power off and plug the cable into Tray 4, | |
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| then turn the power back on. | |
| 3. | Ensure that all bins are properly installed. | |
| 4. | If the mopier still does not recognize the Mailbox with Stapler, | |
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| contact you dealer or authorized HP service provider. | |
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Mopier does not | Check the cable between the mopier and the stapler. Make sure it is | ||
recognize stapler. | properly connected at both ends. | ||
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Paper jams and | 1. | Ensure that you are using | |
paper feeding | 2. | Do not pull paper out of the bins while printing. | |
problems | |||
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| 3. | Check cables and connectors between units. | |
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EN