HP 5SI manual Mopier Ignores Font, Format, or Tray/Bin Selection

Mopier Ignores Font, Format, or Tray/Bin Selection

Situation	Solution
Mopier prints some	1.	The font is not present in the mopier and must be downloaded by
wrong fonts or		your software application or the proper font SIMM must be
formats.		installed. Check your software program to ensure the correct
		mopier driver has been installed and configured. To verify that the
		font or format you want is available, print a font list (see Chapter 4).
	2.	Your software selected a substitute font for one that is not
		available in the mopier. (See your software application manual for
		more information on font selection.)
Mopier draws media	1.	Be sure your software application is selecting the correct size of
from the wrong		media.
paper source.	2.	Ensure that the driver for your software application is correctly
		installed, configured, and capable of requesting desired size and
		type of media.
	3.	The size of paper you are requesting is not in the tray you have
		selected. The mopier draws paper from the next default tray with
		the correct size. Put the correct size paper in the tray and make
		sure it is adjusted correctly. Check Tray Menu for correct type and
		size (for Tray 1). For Trays 2–4 look at the size loaded and correct
		as needed. Ensure that the tray is loaded with enough paper to
		complete the print job.
	4.	If you selected the 2000-Sheet Input Tray (Tray 4) and did not turn
		the mopier off when installing it, the mopier does not recognize it
		and draws paper from the next default paper size source. (Switch
		the mopier OFF, then back ON, and the mopier will recognize
		Tray 4.)
Mopier prints in	1.	Ensure that the mopier personality (such as PostScript) is installed
wrong personality		in the mopier (see Chapter 4).
(for example, a text	2.	If your software application allows you to set personality, ensure
listing of PostScript
		that it is set for the correct one. If your software application does
commands prints
		not allow you to select personality, set the PERSONALITY item in the
instead of your
		CONFIGURATION MENU to the correct personality (see Chapter 4).
document).
	3.	Check PERSONALITY= setting to see if it is set to POSTSCRIPT or
		PCL. If it is set to PCL, change it to AUTO. If it is set to AUTO, set it to
		POSTSCRIPT for this print job only. When the job has printed, return
		the setting to AUTO.
Control panel	Software commands override control panel settings. (See Chapter 4 for
settings, such as	information about how your software works with control panel settings.)
resolution or
orientation, do not
work or are ignored.

7-14 Maintenance and Troubleshooting

EN