HP 5SI manual Problems with the Optional Envelope Feeder, Mopier Hard Disk

Problems with the Optional Envelope Feeder

Situation	Solution
Envelope jams and	1.	Make sure the envelopes are within the specifications listed in
envelope feeding		Chapter 5 and the HP LaserJet Printer Family Paper Specification
problems		Guide.
	2.	Make sure the envelopes are properly loaded.
	3.	Make sure the envelope lever is down.
	4.	Make sure the optional Envelope Feeder extension is fully pulled
		out.
Mopier does not	1.	Turn the mopier OFF, remove and re-install the optional Envelope
recognize optional		Feeder, then turn the mopier back ON.
Envelope Feeder.	2.	Ensure the optional Envelope Feeder has been installed in your
		mopier driver. Refer to Chapter 3 for more information on
		accessing the printer driver.

Mopier Hard Disk

Situation	Solution
Mopier does not	Turn power off and verify that the ribbon cable that connects the disk to
recognize disk.	the mopier is securely fastened.
Disk is not initialized.	Use the Windows-based HP JetAdmin utility or the Macintosh-based
(Control panel	HP LaserJet Utility to initialize the disk.
displays 30.1.0
DISK NOT
INITIALIZED.)
Disk failure. (Control	Turn power off and verify that the ribbon cable that connects the disk to
panel displays	the mopier is securely fastened. If the control panel message
31.1.0 DISK	continues to be displayed, the disk drive needs to be replaced.
FAILURE.)
Disk write-protected.	Fonts and forms cannot be stored on the disk when the disk is
	write-protected. Use the Windows-based HP JetAdmin utility or the
	Macintosh-based HP LaserJet Utility remove write-protection.
Attempted to use a	If you are using PCL, print the PCL Font Page, and verify that the font
disk-resident font,	is on the disk. If you are using PostScript, print the PostScript Font
but the printout	Page and verify that the font is on the disk. If the font is not on the disk,
substituted a	use the Windows-based HP JetAdmin utility or the Macintosh-based
different font.	HP LaserJet Utility to download the font to the disk.

7 Maintenance & Troubleshooting

EN Maintenance and Troubleshooting 7-19