HP 5SI manual Software, Computer, and Mopier Interface Problems, Print Job Does Not Print

Software, Computer, and Mopier Interface Problems

Print Job Does Not Print

Check to see if ...	Solution
Mopier is OFF or not	Make sure the mopier is ON and that all power cables are firmly
connected to an	plugged into both the mopier components and an active power source.
active power source.
Mopier is offline.	Press [On]Line] to put the mopier online. Mopier should display READY
	and [On]Line] should be lit.
Mopier is online but	Check your I/O cable:
not receiving data	1. Check for loose I/O cable connections at mopier and computer or
(the Data light does
	network port.
not blink).
	2. Try your I/O cable on a system that you know works.
	3. Check that the correct interface cable was selected and securely
	connected to both the mopier and the computer. If the cable is not
	correctly configured, see the Getting Started Guide for
	configuration information.
Mopier displays a	See Table 7-2, “Mopier Messages,” later in this chapter for mopier
message.	messages and recommended actions.
Data from a previous	Select FORMFEED item from the Job Control Menu to print the pages
print job is still in the	stored in the buffer.
mopier’s buffer.
Last page did not	Select FORMFEED item from the Job Control Menu to print the page
print and the Data	stored in the mopier buffer. (Some older software programs do not
light is on.	automatically send an “end of job” command.)
Data light is flashing	If at least one page has printed, go to the Job Control Menu. When
but nothing prints.	CANCEL JOB shows in the display, press [Select]*] and then press
	[Select]*] again when the message changes to PRESS SELECT TO CANCEL
	JOB. The display shows CANCELING JOB until the job terminates. (If the job
	continues indefinitely, the application is stuck in a loop. Cycle mopier
	power OFF and ON and then attempt to determine the source of the
	problem.)
	In the POSTSCRIPT MENU, set PRINT POSTSCRIPT ERRORS=ON* to print out a
	PostScript error page when an error occurs.
	Check your software application setup to ensure that it is correct. Also
	check your cabling to ensure that it is secure.

7-10 Maintenance and Troubleshooting

EN