Problems with Tray 2 and Tray 3

Situation

Solution

 

 

General operation

For general paper operation information, see Chapter 5, “Print Tasks.”

problems

 

 

 

 

 

Paper jams and

1.

See “Paper Jams” later in this chapter.

paper feeding

2.

Ensure that paper weight is within recommended range. See Chapter

problems

 

5 for media specifications (Table 5-1) and media use guidelines

 

 

 

 

(Table 5-2).

 

 

 

Cannot access Tray

1.

The mopier selects paper from trays in a certain priority; see

2 or Tray 3

 

Chapter 5.

 

2.

Software application paper size and type must be selected for the

 

 

same media size and type as loaded in Tray 2 or 3.

 

3.

Ensure that the tray is adjusted correctly for the paper size you are

 

 

using. See Chapters 4 and 5 for more information.

 

4.

Check the Tray Menu for correct type of paper available.

 

 

 

LOAD TRAY x SIZE

1.

Load the requested media size. The mopier has a job in the buffer

Type media size

 

and is waiting to print on the correct media size.

message

2.

Set the media type. (See Chapter 4.)

 

 

 

 

7-16 Maintenance and Troubleshooting

EN

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HP 5SI manual Problems with Tray 2 and Tray