Troubleshooting | Kyocera C8026N manual

Chapter 4 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer. This chapter explains the following topics:

•General Guidelines

•Print Quality Problems

•Error Messages

•Clearing Paper Jams

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Kyocera C8026N manual Troubleshooting

Contents

FS-C8026N Safety Notes Regarding Tradenames Iii Agfa Monotype License Agreement FCC Statement for Users in the United States Ozone concentration Vii Viii Initial sleep mode setting Power consumption in sleep mode Initial sleep mode setting Power Consumption Installation Precautions Other Precautions Power Supply/Grounding the Printer Precautions for Use Xiii For More Information Description Using the Operator Panel Guide to the Operation Guide Xvi Contents Operating the Storage Device Setting Print QualityPagination Paper Handling Index Contents Introduction Hardware FeaturesGeneral Software Built-in and External Network Interfaces NetworkingAccount management system Support for Network Printer Monitor Utility KM-NET Viewer Parts and Functions Front Left Cover Power SwitchPower Cord Connector Waste Toner Box InternalCharger Unit Rear Handling Paper Available paper types Paper specificationsGeneral Values Minimum and maximum paper sizes Paper Cassette MP Tray Paper conditions Selecting the Right PaperGuidelines Paper composition Paper properties Other properties of paper Loading Paper Loading paper into the cassette Loading paper into the MP Multi-Purpose tray Transparency Special PaperSelecting the special paper Adhesive-backed labels Postcards Value Pre-printed paper EnvelopesColored paper Recycled paper Special Paper Using the Operator Panel Status information Understanding the Operator PanelMessage display Message Meaning Interface indicator Interface Indicators in message displayError codes Paper size indicator Size Indicator Description Paper type indicator TypeREADY, DATA, and Attention indicators GO key Cancel keyKeys Enter key Menu keyArrow keys Press the Menu key to return to the Ready display Menu Selection System Using the Menu Selection SystemEntering the mode selection menu Paper Handling Type AdjustPaper Weight Normal On the next Menu System Road MapMenu Key PCL ROM Memory Card Paper Handling Staple Off Punch Off Print Menu Map Menu Map and Status PagesPrinting a Menu Map Print Menu Map ? Menu MAP Print Status Page ? Printing a StatusPrint Status Status Understanding the status Software version Installed optionsError log Hardware information Quick Copy Proof-and-Hold Private Print Stored Job MPSJob retention Using Quick Copy Using Proof-and-Hold Printing a Private Print/Job Retention Agenda Copies Arlen ?AgendaAgenda 0000 Agenda Copies 001 List Code JOB ? Retrieving Jobs from Virtual Mailbox VMBList Code JOB Print VMB Data Tray001 List of VMB Changing e-MPS ConfigurationPrint VMB Data Tray001?Richard List of VMB ? Temp. Code JOB Size 1550MB MPS ConfigurationQuick Copy MPS Configuration Quick Copy Perm. Code JOB Size 1550MB Perm. Code JOB Size 1550MB MPS ConfigurationVMB Size 1550MB Maximum space assigned to virtual mailboxes VMB Changing Serial Interface Parameters Changing Parallel Interface ModeChanging the Interface Parameters Baud Rate ? Changing Network Interface ParametersInterface ? Serial EtherTalk Off Network Status Page Off Resolving IP AddressNetWare Off IP Address 000.000.000.000 Subnet Mask Gateway Status ? Off Interface ParallelNetwork Status Off Status ? On KC-GL Pen Width and Color Making Default SettingsDefault Emulation Pen1 Color ? Black Printing Kpdl ErrorsAlternative Emulation for Kpdl Emulation KC-GL Page Set ? A2 Default Font Courier ? Regular Changing the default font sizeCourier Regular Size Points Pitch 10.0 Cpi Code SetPitch 10.00 cpi List Internal Fonts List Internal Fonts? Print Orientation PaginationNumber of Copies LF Action LF only Linefeed LF ActionCarriage-Return CR Action CR Action CR only Gloss Mode Setting Print QualityTone Mode Gloss Mode ? Low Using the Memory Card Operating the Storage Device Read Data ?Report Read Fonts ProcessingRead Data Report Write Data Delete Data Deleting data Printing a list of data names Partitions List of Partitions ?List of Partitions RAM Disk Mode Off Using the Option Hard Disk HD-10Using the RAM Disk RAM Disk Mode ? On RAM Disk Size 011 9 MByte Paper Handling MP Tray ModeSetting MP Tray Paper Size MP Tray Type ? Plain Setting the MP Tray Paper TypeMP Tray Type Plain Setting the Cassette Paper Type Selecting the Paper Feed Source Binding modes Duplex Mode NoneDuplex Printing Stitch Adjust Adjusting the Stitch PositionsDuplex Mode ?None A4/Letter 000 Overriding Difference between A4 and Letter Creating Custom Paper Types Duplex Path Enable Resetting the Custom Paper TypePaper Weight ? Normal Duplex Path ? Enable Selecting the Output Stack Reset Type AdjustReset Type Adjust ? Stack Select Top tray F-down Selecting Monochrome or Color Printing Color ModeColor Mode ? Color Displaying the Total Printed Pages Resetting the Toner CounterReading Life Counters MSG Language ? English OthersMSG Language English Form Feed Time Out 000sec Sleep Timer 030 min Sleep Mode ? OnSleep Mode ? Off Sleep Mode Print HEX-DUMP? Printer ResetPrint HEX-DUMP Processing Waiting Resouce Prot Off Printer Reset ?Self test Please wait Please wait Calibrating Ready Resouce Prot ? Off Auto Continue Mode Auto Continue Mode ? OffAuto Continue Mode Off Auto Continue Timer 030sec Duplex ? Off Finishing ErrorDuplex Off Punch Staple OffStaple ? Off Color/Mono. mix Print Regist ChartPrint Regist Chart ? Color Registration Adjust Cyan =-2 H= 00 R= Adjust Cyan = H=Adjust Cyan Service Adjust Cyan =-2 H= 00 R=+1 Color Calibration ? ServiceColor Calibration Please wait Calibration High Density Mode Density Mode ? Troubleshooting Tips Symptom Check Items Corrective ActionGeneral Guidelines All-black printout Print Quality ProblemsPrinted Results Corrective Action Completely blank printout Gray background Faint or blurred printingIty Tone Printing incomplete or out of position Color shear Error Messages Message Corrective Action Cover Tinue Setting on ###############. For details, see .4 Clearing Paper Jams on Set paper press GO RAM disk errors Storage error codes Hard disk errorsMemory card errors Code Meaning Clearing Paper Jams Possible Paper Jam Locations Utilizing online help messages General considerations for clearing jamsPaper Jam Paper Feed Paper Jam Paper Cassette # Paper Jam MP Tray Paper Jam Duplex Unit Paper Jam Right Cover Paper Jam Paper Feed Unit Then close the paper cassette Fuser unit and rollers become very hot Paper Jam Left CoverPaper Jam Option Unit During normal use. Never touch them with your Clearing Paper Jams Maintenance Toner Container Replacement Request Toner Container ReplacementToner Container Replacement Requirements Replacing the Toner Container Put the old toner container in the plastic waste bag Close the toner container cover, and then close Replacing the Waste Toner Box To keep toner from spilling, remove the black caps Close the front cover Cleaning the Main Charger Unit Cleaning the PrinterCleaning the Registration Roller Next, we clean main charger grid. Take the grid Push the main charger unit until it is fully If the front cover does not fully close, althoughPrinter shows Ready, open the front cover Inserted in the printer Cleaning the Printer Appendix a Options Options Figure A-1 Installing the Memory Modules Expansion Memory Modules Testing the expanded memory Removing a memory module 2 PF-640/645/647 Paper Feeders General Description of OptionsMemory Card Reading font from the memory card 4 DU-640 Duplex Unit 3 PT-640 Fece-Up Tray5 DF-600/610 Document Finishers 6 CA-33 Caster Kit Hard Disk 8 IB-20/IB-21E/IB-22 Network Interface Cards Network interface card Network connections Appendix B Computer Interface Communication Modes Communication Reception Transmission ModeParallel Interface Interface Signals Pin Signal Description Out Ground return NInit Ignored Appendix C Technical Specifications Printer Specification Specification Printer Specification Mode Paper Size Print Speed Printing Speeds Index KPDL3 Prescribe 2004 Is a trademark of Kyocera Corporation 2004.10 Rev.1.5