Troubleshooting | SATO CL608e/CL612e specification

Section 8. Troubleshooting

Page 8-18

SATO CL608e/CL612e Service Manual

PN 9001079 Rev. B

Image 172

SATO CL608e/CL612e manual Troubleshooting

Contents

CL608e/CL612e Printers PN 9001079 Rev. B Table of Contents Troubleshooting Optional Accessories PN 9001079 Rev. B Section Overview Physical Characteristics Front Access Door Printer Features EXT ConnectorRear Panel Interface Slot Refer to Section Operation Panel/Displays Potentiometers VR4 Display Components Sensors and Switches Media Hold Down Switches and SensorsEYE-MARK Sensor Optional Accessories Installation ConsiderationsRibbon General Printer Specifications Environment & Approvals General Printer Specifications CPU Character Fonts Specification CL608e CL612e Bar Codes PN 9001079 Rev.B Dip Switch Settings DSW1 RS232 Transmit/Receive Setting located on RS232 I/F Module Setting Printer Set up DSW2 DSW3 External Signal Interface Setting DSW3 Default Settings Dip Switch Selections LCD Panel Configuration Mode KEY Sequence Initial Display LCD Panel Normal Mode Initializing RomQTY 000000 Pitch Offset Adjustment Print Speed AdjustmentStep Procedure C D E F G Cancel print job Cancel print job Yes noCancel Print Job Initializing Advanced mode Rom LCD Panel- Advanced ModeAuto online Zero Slash LCD Panel Advanced Mode Print offset v+0000 H+000Set calendar Print Offset Calendar 00/00/00 Ignore CR/LF Ignore cr/lfCharacter Pitch LCD Panel -Card Mode Advanced Mode Card ModeMem Select CC1 LCD Panel Card Mode Card -MemoryCopy TrueTypeFont y/n Card -MemoryCopy SATOFont y/n Copy start Yes noLCD Panel Card Mode Card -MemoryCopy All y/n Card memory Copying Memory -cardCopy All Memory- card copy copying Card- memory copy copying Card -memoryCopy Program y/nCard-Memory Copy Program Y/N Memory-Card Copy Program Y/N Memory format Yes no Card format Yes noCard Format Yes No Service mode LCD Panel Service ModeGap x.xv input Gap X.XV Input Gap x.xv input Eye x.xv input Eye Input Feed on error yes no Auto online feed yes noReprint w/feed yes no Auto Online Feed Yes No Forward/backfeed distance default EXt pin9 Select Mode Mode2 Euro code d5 Select LCD Display Language Ribbon near end Enable disable Priority Setting LCD CommandService Mode Ignore can/dle Yes no Counters mode LCD Panel Counters ModeCounters Hd dsp cut life Head Count clear Yes no Test print mode configuration Test Print Mode Default setting Yes no LCD Panel Test Print ModeDefault Setting Mode Test print Size Factory mode InitializingDiPSw2-4 on-off Counter clear all All clear mode Counter all clear All clear mode CompletedLCD Panel Maintenance Mode All Clear Mode All clear Counter eeprom LCD Panel Clear Non-Standard Protocol User download WaitingDownload User Defined Protocol Codes Hex Dump Mode Initializing Rom Online Qty000000LCD Panel Download User Defined Protocol Codes User Download Press the Line Key Countinued LCD Panel -Firmware Download Mode Initializing Flash download Sample Test Labels ConfigurationMemory Head Check Factory Interface Specifications Interface Types USB Interface Ethernet Receive Buffer Multi Job Buffer Ieee 1284 Parallel Interface Data Streams PIN Signal Direction PIN Assignments Ieee 1284 Cable END Electrical Specifications General SpecificationsRS232C Serial Interface Cable Requirements DB9Host Interconnection Printer Ready/Busy Flow Control Signal DescriptionPIN Universal Serial Bus USB Interface On/X-Off Flow Control Ethernet Interface Bi-Directional Communications Accessory EXT Connector Pin Assignments Standard Operation Error Signals Repeat Print Interface Specifications Electrical Checks and Adjustments Steps Prior to Some Procedures Power Supply Main PCB Interface Board VR2 DEM DC Power Voltage ChecksTest Point Connector Connector Nibs on Connect TP Test Module to PCB Test Point @Main PCB TP Test Module To PCB Test Point @ CN13 Receptacle on Test Point Chart Potentiometer Assignments & Adjustments Power Supply Main PCB Interface Board VR2 DEM VR3 CE 5a Print Position Adjustment Test print size 10cm 5b Print Position Adjustment Test print Press the feed key Label Gap Adjustment Eye-Mark Adjustment Offset Label Stop Position Adjustment Place DSW2-1 OFF Position Step Procedure Initializing OnlineRibbon end Ribbon Sensor Operation Verification Ribbon Sensor Adjustment LCD Display Adjustment Print Darkness Adjustment Print darkness 1L 2M 3D Mechanical Adjustments Ribbon Clutch Adjustments Remove Ribbon Label Stock Unwind RewindEmpty Ribbon Cores Ribbon Rewind Clutch Adjustment Print Head Position Adjustment Allen Wrench Adjust Screws Measure fromMeasure from Bottom of Barcode To Bottom of Label Rotation of Allen Movement of Print Head Wrench Print Head Balance Adjustment Adjust Plate Locking Screws Eccentric Ribbon Roller Adjustment Turn Eccentric Loosen Locking Screws Feed Roller Adjustment Label Tracking Adjust Plate Pull Media LID Timing Belt Tension Adjustment Screws Spring Locking Head Latch Adjustment Latched Position Unlatched Notch/Gap Sensor Adjustment NOTCH/GAP Sensor Adjustment RangeMinimum INTER-LABEL NOTCH/GAP Locations Maximum & Minimum Mechanical Adjustments Replacement Procedures Replacing the Main Circuit Board Figs Disconnect Cables Remove 2 Screws Remove Screw Press Outward Memory Module PCB Main PCB Memory Frame Replacing the Main Circuit Board Replacing the Fuses Back of Printer Fuse Under Cover Fuses Main PC Board Replacing the Power Supply To Detach Main Lift OUT Power Power Supply Remove 2 ScrewsLower Media Holder Remove Bottom TOP Screws Replacing the Stepper Motor Detach Connector From Circuit BoardRemove Replacing the Timing Belts Remove the Ribbon and Label Stock Rear Tension Platen Adjustment Roller Bearing Do not Disturb These TWO Screws Replacing the Print Head Remove Ribbon Label Stock Stud Screws Replacing the Print Head Replacing the Platen To Release Belt Tension Loosen 2 SET Screws Remove Pulley From END of Shaft CL608 Platen Side CL612 Platen Showing Holding Clamp Bushing PlatePosition Spring END Must Not be Under Bushing Plate List 6-A Replacing the Ribbon Drive Clutch WashersItem no Description QTY. Each Assy Order see Item List 6A Assemble With 2 Screws Item 11 Teeth Facing Outward to Engage Item 10 Felt WasherItem 6 OIL-LESS Replacing the Ribbon Motion Sensor Alignment PIN Remove Screw Replacing the Ribbon Motion Sensor Sensor Locations Step Detach the Ramp Plate Bottom Replacing the Top Half of the Notch/Gap Sensor NOTCH/GAP Sensor Remove Screws Raise Access Door Display Panel Cover Replacing the Display Panel or Keyboard Display Panel Assembly Dispenser Cover Platen Remove 1 Screw To Frame Remove Screws Display Panel Assembly Remove Screw Replacement Procedures Section Factory Settings/Test Print Small large Factory mode Clear Head Counters Counter clear Dis Clear Dispenser Counter Counter clear cut Clear Cutter Counter Counter all clear completed All clear mode Clear Eeprom Sample Test Prints Large Test Print Small Test Print Factory Resets Troubleshooting Initial Check List IEEE1284 Parallel Interface IEEE1284 Parallel Interface Universal Serial BUS USB Installation Problems Printer Does Not Come Up Ready Lan Ethernet Interface Intermittent Problems NetWare Troubleshooting Windows NT/LAN Server Troubleshooting Windows NT/LAN Server Troubleshooting Error Signals LED Troubleshooting Tables Print Quality Problems Print Quality Problems Error LED Print Quality Problems Head Pattern Examples Factory DefaultPoor Head Head Pattern Examples Print Buffer Hex Dump Hex Dump Diagnostic LabelsReceive Buffer Hex Dump Troubleshooting Optional Accessories Label Cutter Kit Installation Remove 3 Screws Front Cover Remove Screws AT 5 Places to Detach Front Cover Cutter Unit Remove Cuts Cutter Secure Cutter with Screws AT 5 Places Label Dispenser Installation Components as Supplied in Kit Label Dispenser Installation Components as Supplied in Kit Figs Label Dispenser Installation Remove Place Spring on PIN Both Ends Right Side FrameInto Position By Motor Secure Bracket To Wall fromRight Opposite Side Label Dispenser Installation Front Printer Dispenser Unit in Open Position Ref. -8hApproximate Position Pcmcia Memory Expansion Installation RECEIVED. Standoffs willMount Memory Board to Slot for Memory Card Step Step Memory PCB Board Main PCB 22SECURE from Underside of Main PCB Board with Flash Memory Expansion Installation Press OutwardIndexing Notches Flash Memory Expansion Installation Real Time Clock Installation Real Time Clock Chip Installation Factory Reset Procedure Yes Set Calendar Rev. B Optional Accessories Spare Parts List Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Code Description Code Description QTY Base Cover Assembly PN 9001079 Rev. B Frame Assembly Frame Assembly Frame Assembly Frame Assembly Code Description Code Description QTY Frame Assembly Print Head Assembly Print Head Assembly Code Description QTY Code Description Ribbon Assembly Ribbon Assembly Ribbon Assembly Code Description QTY Code Description Feed Roller Assembly Feed Roller Assembly Code Description QTY Main PCB Assembly Interface Option Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Code Description Dispenser Assembly Option Dispenser Assembly Option Cutter Assembly Option Cutter Assembly Option Code Description QTY Cutter Assembly Option Pcmcia Memory Option Parts List Index Index-2 Index-3